Papatek.com
I ordered a replacement AC adapter for my Acer laptop. I went to the
site, purposely choosing it because it claimed to be out of California. I
placed the order February 8th, 2009.
I used the sites search engine and using my laptops series number found
what looked like the right AC adapter.
I ordered it, using my credit card and awaited its arrival.
When it came…days and days and days later I was disappointed to learn that it was the wrong one and incompatible for my laptop.
I instantly called Papatek.com and was told that returns/exchanges could only be dealt with via their website. Disappointed I emailed their
customer service and awaited a response. I did get a quick automated
reply from “Sophy” but could tell from the use of the English language
that it was being written by folks who do not reside in CA let alone
America. I have written “Sophy” 5 times requesting a return address and a exchange for the correct charger. And besides being apologetic, I cannot seem to get a return address. I then called Papatek directly again and they confirmed that they have outsourced their customer service abroad. I felt like Papatek concealed the truth about their outsourcing and are not the all American company they appear to be.
According to “sophy” I am responsible for the return postage and then the postage again on the correct charger…even though it was their site that recommended the incorrect one. I think this is wrong. I no longer want a replacement, just my money returned.
I emailed “sophy” again today and again asked for the correct delivery
address. If I do not hear from them again I will just return it and
dispute the charges with my Credit card company. What a waste of time and
energy.
DO NOT USE PAPATEK.COM or you will be ripped off!
Thanks for reading!!
Audaces fortuna iuvat
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
August 4th, 2009 at 3:17 am
Oh, very sorry to hear that! But fortunately I never meet the condition there. I usually bought items from them for i own a repair shop, and i always get the item quikly and the customer service is also very good.
January 31st, 2013 at 12:20 am
Hello, I recently broke my outstanding laptop and I need it fixed swiftly. I’m a newbie to the Phoenix area and located this provider within reach. I want to figure out if anyone had heard of them, here’s their info Computer Guru Consulting, 2942 N 24th St #114, Phoenix, AZ 85016, (602) 903-5666. Any help will be greatly appreciated, thanks!