Direct Energy
I would like the following posted on your website to help other citizens beware of Direct Energy scams.
Beginning August of this year, out of the blue, I began receiving charges on my Enbridge gas bill from Direct Energy for an assumed “hot water tank rental”. I contacted Direct Energy immediately noting this sudden billing item, that I had not received these charges in the past and that I do not “rent” my hot water tank as I purchased it from a store and therefore own it. It does not belong to Direct Energy.
After speaking to at least 3 customer service representatives, and manager (Rebecca) I was assured that their records showed that I returned a rented hot water tank back in 2003 and they weren’t able to comprehend why these charges were now appearing on my bill. Apparently – some computer glitch.
It has now been 4 months and I continue to get charges from Direct Energy on my gas bill. With receipt of every bill, I must contact Direct Energy to have the amount credited and every staff and manager I speak to assures me that they will correct the problem and it will be fixed within a few weeks!
It’s been about 16 weeks since this problem started and as someone who has not even asked to be a consumer of this good – a hot water tank rental – I am left with no recourse but to call every month for something I do not have and have not requested. Absolute absurdity as to how this can even happen!
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
December 2nd, 2009 at 9:49 am
Hi,
I’m a member of the Direct Energy public relations team. If this matter has not yet been resolved, I can assist you in reaching a resolution. I can be contacted at [email protected].
Thanks!
Crystal
March 17th, 2012 at 12:45 pm
I would also like to make a complaint against Direct Energy.
For the last 2 years, I have been paying for a PV50 rental, when I actually only rent a CV40 tank. In November last year, one of DE’s technicians Naveed came and verified that this was the case. Actually someone had come a week or two before, but this information was apparently lost within DE’s system, so a second visit was necessary. I was then supposed to receive a refund. Despite calling 5 times and being told in each instance that someone would phone in 3 days to confirm the refund this has not happened.