Dave Nicholls Toyota Sucks (AKA Yorkdale Toyota Sucks)
My mother decided to buy a new minivan this year. Why anyone without 3 or more kids would want a minivan is really beyond my understanding but everyone is entitled to their choice I suppose.
The car is a 2007 Toyota Sienna purchased from Dave Nicholls Toyota in Toronto (North York). After a couple of weeks of ownership it wouldn’t start anymore intermittently. The engine cranked over just fine but wouldn’t start. Today I borrowed it to go to a meeting and spent 10 minutes in the parking lot after the meeting trying to get it started. Enough was enough so I decided to stop off at the Dave Nicholls Toyota service centre on the way back.
The car only has 670 kilometres (416 miles) on the odometer so I figured it couldn’t be anything too serious. After fighting downtown traffic and infamous Toronto seasonal construction on every possible route back, I pull into Dave Nicholls.
The counter exchange went as planned and I always expect a long wait at these places so everything seemed normal at first. They actually said it would only take about an hour which was fine with me. I even went outside to talk to the mechanic when he grabbed the car just to be sure he understood what the problem was. Communication tends to break down at these service centres so I had a quick chat and he seemed to get what was wrong after asking me a few questions. I was feeling very good at this point. The Chrysler service centre is a far worse experience. Maybe buying that Toyota was a good idea.
After about 45 – 55 minutes or so a woman walks in. She’s maybe in her fifties. The first thing that caught my attention, because it was at eye level where I was sitting, was her stretch-mark riddled belly hanging out between her pants and her too short shirt. Now I’m not one to disparage a woman for having stretch marks. They could just be a sign of child birth or what have you. We all work with what we’re given. I think what bothered me most was the fact that it was hanging out in my face. I’m all for people wearing what they like but there comes a time when clothing becomes inappropriate for age and body type. At other times in a human’s life there are safeguards built into society to deal with these types of situations. For example, if a 14 year old went to school in diapers and a bib he/she would be appropriately ridiculed and perhaps asked to go home by the teacher.
For whatever reason when we reach adulthood, we no longer have these cultural safeguards, be they good or bad. So someone that’s over 50 feels it appropriate to dress like an 18 year old. Now if you take into account that the difference between a toddler and a teenager is just over 10 years, and the difference between 50’s and 18 is at least 32 years, you start to see my point.
But back to the story.
The Service Manager, Quaison Parris (trying very hard not to refer to him as Quasant because that would be childish) greets her and takes her information. That’s cool. Even the manager is working, I thought. I had a seat right in front of the service desk so I could hear every detail. She goes on about some kind of squeaky wiper and service engine light and so on. Wow, her Toyota must be worse than mine. Poor lady. I thought these were supposed to be good cars.
Then Quaison calls for a mechanic from the back. Hey there’s the guy that’s working on my car. Their exchange follows:
Quaison: “I need you to look at this car. Make sure the codes are cleared and have a look at the wiper. She says it’s squeaking.”
Mechanic: “But I’m working on this job now”, pointing to a paper. (Yes yes. that’s my job.)
Q: “It’s okay. Just do this for me.”
M: “Okay…” Looking sheepish.
What the hell was that? Is this some kind of reverse racism or something? What’s going on. It’s getting late. The guy is working on my car and I just got bumped. I have things to do. Work to finish…
I sit there for a bit brooding and trying to figure out if what just happened actually just happened. I don’t want to cause a scene for no reason. Okay. Maybe it won’t take long. I sit and wait. Eventually I watch the mechanic go to the manger’s office and grab a handheld computer, presumably to clear the codes on the car as instructed.
I watch the woman go into Quaison’s office and chat with him for about 20 – 30 minutes. Oh… it wasn’t racism, just good old fashioned nepotism. She chats with him, then comes out and chats with another employee.
Okay now I’m pissed. But the cell phone rings and I have to go outside to take a phone call on which I mention that I just got bumped (within earshot of the service desk). At this point Quaison is in the woman’s car outside chatting it up. Or perhaps getting a sexual favour. I was on the phone so wasn’t really paying close attention.
I finish the phone call and go back in. The service counter guy is sitting far away at someone else’s desk and sort of side-glancing at me while talking to his female co-worker. He must have heard. Well, I kind of made sure he heard me on the way out to be honest.
It doesn’t take long and the mechanic comes back from the shop and goes straight to the service guy. They both approach me.
Service guy: “He thinks that it is probably caused by the anti theft system that prevents the car from starting. But he needs more time to check it out.”
Me: “So it won’t be done today?”
SG: “No. We’re closing in fifteen minutes and you don’t want to be stuck here so…”
Me: “I guess it wouldn’t have taken so long if he hadn’t bumped me.”
At this point they both look at the floor and the service guy mutters something that sounded like “Yeah…” or “Yes…” or maybe it was “I’m really sorry. My boss is a real asshole. I can’t say much because as soon as he comes back from getting his hand-job he might fire me.”
But don’t quote me on that. Like I said he kind of said it as he was looking down and I couldn’t make it out completely. But he probably said hand-job.
I told them to just give me my car back. I might bring it back on Tuesday (I forgot to mention that it was a Friday ahead of a long weekend) and that I’d wait outside.
While I was waiting for them to put the car back together and bring it out, Quaison decides to come out of the car and starts walking back to the front door. I think he noticed the look of death I was giving him because he asked me which car was mine with a big smile.
Me: “They’re just bringing it around. It was the car you bumped for your friend’s job.”
Q: “Oh no. That was just for a gas cap. She was just bringing it back…”
I have a hard time controlling looks of utter disgust and intent of imminent bodily harm which he must have observed as I sneered/huffed “yeah…” because he scurried away as quickly as he said his lame excuse. Or maybe he really doesn’t care at all which is probably the case.
So just to get things straight for my own benefit. The woman brought the car back. I heard her complaints. I heard his instructions to the mechanic to clear the codes and check the car and the wiper. I watched the mechanic come to his office to retrieve an automotive computer checker. And that was all for the sake of a lowly gas cap?
I must look pretty stupid to him.
Now I’m not completely against nepotism but I was the only other person in the waiting room, besides the woman. There were at least 4 other mechanics I could see in the shop. The least he could have done was put someone else on the job instead of the one mechanic that was working on a waiting customer’s job.
When I got home I closed the door to the car to find a scratch that was not there before. Since it’s a new car, not mine, and I’m a bit paranoid, I check every time I get in. Well except for the one time when I got my car back at Dave Nicholls Toyota because the mechanic opened the door as he got out to give me the key. Before I got out and noticed the scratch, I also found a bolt in the glove compartment. The car is brand new so all the compartments were empty. Is this what people mean when they say “the icing on the cake”?
In summary I always like to say a little something for the search engines to pick up. Dave Nicholls Toyota Sucks. And Dave Nicholls Toyota in Toronto sucks. Oh what the hell one more. Yorkdale Toyota Suck. (They’re moving soon so I want to cover all my bases.)
The ironic thing is that my wife and I were thinking of buying a Toyota. I would have gone to Dave Nicholls Toyota for it but I’m sure as hell going to find a different dealer now. Or maybe buy a Volkswagen instead.
I have to go back Saturday to talk to them and will update this post accordingly. Should be fun.
May 19th, 2007 at 4:35 pm
Great story… one I am familiar with. I am purchasing a car shortly and WAS considering purchasing a Toyota. One less thing to consider I guess. Thanks for making my job a little easier. Hope your mom’s car gets fixed.
May 19th, 2007 at 10:53 pm
Hi Jody,
Don’t get me wrong. I think the car is good value. (well if it actually works unlike this one.) Just stay the hell away from that dealership. I’ll need to go back to speak to the general manager on Tuesday but so far I’m not at all impressed by them. Good luck with your car purchase. I hope it goes well for you.
June 22nd, 2007 at 8:10 am
Frustrating Auto Dealer Behavior – Burlington Mazda
I Finally decided not to buy Mazda again and went for Nissan, great communication at all times even from their head office. Following are details of Mazda.
I had a bad experience with Burlington Mazda Dealer, Ontario Canada. Their service is horrible. Beware before you do business with them. Below is the letter I have sent to Mazda Canada Inc. with no resolution:
Sent: Friday, February 16, 2007 12:16 AM
To: MCI – Customer Relations
Cc: [email protected]
Subject: Unbelievably Frustrating Dealer Behavior
Hello,
I request that this email be reached the president.
Incident Location (Dealer): Burlington Mazda, ON, Canada
Date: February 15, 2007
On February 13, I left my Mazda 626 LX, 1998 with the dealer to do an inspection and quote me on the price of handbrake cable installation. So they did. They let me know after thorough inspection that it’s going to cost me $121.00. Based on this quote, I agree for them to start the work. After a few hours I call them to know the ETR. They informs me at that time that they don’t have parts and it’s taking longer than budgeted time, so they will have to charge me more. I express my concern, explaining to the girl, they should honor their quote. She mentions that I will have to talk to the manager who was not available that time. So, I told her when I go to pick up the vehicle, I need to talk to him and they should continue the repair work. They did not mention the price at this stage.
On February, 15, when the job was done I wanted to talk to the manager at the pick up. Again the service manager was gone, when I had a talk over the phone around 3:30 PM. So at 5 pm when I was there to pick up my car, I see that I was charged for $231. So, I spoke to the sales manager.
I explain to her that when I received a quote from dealership, it is a legal binding to honor the quote. You cannot tell me after a few hours that the price may increase. I took my decision to give you the repair business instead of giving it to someone else based on your quote. So what’s the point of a quote if you cannot honor it. While doing a particular mechanical job, it may take less than expected time or may take more than budgeted time. If you can finish the job early that becomes your profit and you don’t charge the customer less. If it takes more time that becomes an opportunity cost to acquire the business, you took that risk while provided the quote.
It appeared that she did not comprehend anything that I explained and your sales manager tells me that I am not using my common sense. Great! what a manager to speak in that fashion. I am going to make a purchase decision for a newer vehicle which the dealership know very well, but it does not appear to have any influence on the behavior of the sales manager.
I am very disappointed. I have given a good amount of repair business to Mountain Mazda when I lived in that area. After my move, any repair work done by Burlington Mazda was not satisfactory. Their attitude is very frustrating. Attitude goes a long way in terms of business. But Burlington Mazda just do not have it.
I consider this incident as extortion and even though I did not hesitate to pay as soon as I arrived to avoid any nasty arguments, I firmly believe that this information should reach media and public.
August 28th, 2008 at 12:37 pm
I am currently dealing with a steering problem with my 2007 Camry, which I leased from Parkway Toyota in Hamilton. The car pulls to the left at highway speeds. Had it in for alignment 3x and they told me they even had a technician look into the problem. They apparently rotated the tires. (who knows if they’ve actually done anything) I drove the dealership manager’s Highlander for a couple days, it would actually change 3 lanes from right to left if you took your hands off the wheel. He said “I never noticed until you pointed it out”. I cant stand this car, I commute daily on the highway. Anyone else out there heard of this? I’m at the point of leaving the car at the dealership and letting them take me to court.
November 20th, 2008 at 12:13 pm
I find your story very hard to believe. I speak as someone who has worked at alot of car dealerships, Toronto Honda, Dean Myers, Alta Nissan and even Dave Nicholls. In my teens Quaison Parris let me go for missing too many days, I remember feeling bad cause i let him down. He is a fair and honest family man and has been one of the better empolyers that i have worked for. While no service department is perfect, i know that Dave Nicholls tries to be. Hear is where your story starts to go bad. First, you expect me to believe that Quaison bumped you, and you were the only one there right in front of you or in earshot of you? Second, you get bumped, your the only one there, right in front of you and you don’t say anything? Man up, how about a “what about my car?”. Third, so your momma’s new mini van dosen’t start you take it in, they tell you they think it’s “this” and they need more time, come back tommorow. That’s your big problem? No, that’s not covered, no sorry we can’t help you, your mad cause you had to look at strech marks? Sound more like you have a personal problem and not a service one.
November 23rd, 2008 at 2:11 pm
Great story man…I’ve worked in a dealership for over 9 years…and I’ve heard enough bullshit man. It’s all bullshit. Every dealership is garbage. They all lie and just want to take your money..but that’s a given. I’ve got bumped so many times even if I was an employee and paying for the services. It’s ridiculous. I hope all went well for you afterwards. But keep in mind, these guys are money takers and you’ll never feel appreciated at these places.
November 23rd, 2008 at 3:07 pm
Believe what you want Sheldon. That’s what happened. Your irrelevant personal opinion really doesn’t change the truth of the matter. And comparing that dealership with Wietzes Toyota at Yonge and Steeles is a world of difference.
http://www.wietzestoyota.com/
As I said in the post, the problem I had was not with the car. It was with the service department at Dave Nicholls. I’m glad you’re trying to stick up for your friend but the truth is that the incident is accurate. They should have done the right thing but they didn’t.
And I did say “what about my car”. But by that time it was time to close for the long weekend. I even went in to complain to the manager but instead of apologizing I got attitude. I can’t change the way they acted and despite your best intention to stick up for them, they were jerks. I hope they take steps to improve but I didn’t get the impression that they were interested in improving the way they do things.
All I can say is what I’ve written above. It’s accurate and truthful so believe whatever you want to believe. I’m not trying to change anyone’s personal opinions.
December 8th, 2008 at 4:32 pm
Everyone,
I used to work in the business and cars are not perfect. thats why there are warranties…i agree the dealer should be just upfront to fix it.
but consumers ask for way too much. the average profit per car deal is like $700 on regular cars, and $2000 in luxury cars like Audi and Mercedes.
People keep negotiating hte crap out of dealers, and expect service. Wel service costs money! pay up, and the dealers will ahve money to look after your problems. dont expect service if yo udont pay for it.
Does anyone negotiate with HOLT’s? I dont htink so.
January 28th, 2009 at 8:55 pm
I have worked at Dave Nichols, Toyota and I agree with sheldon,I have worked in the car business for over 10 yrs and Dave Nichols Toyota or Yorkdale Toyota Now, Treated me the best of any place the managers in the dealership are amazing and great with customers, I have seen them go to great lengths to make people happy, There are so many service customers that love servicing there and the new dealer has some state of the art features.
Like a Room inside the building covered in glass, warm were you can pick up your new car out of the cold.
Their focus is keeping customers happy and always have been name one other dealer where the manager comes out every time to thank you for chosing them and give you a bottle of wine and shakes your hand again.
Lets face it, its the little things that make the difference and I dare anyone to go into this dealership ask to speak to sales person and tell me they were not treated well and the sales person was not helpfull.
Trust me it wont happen the have one of the best sales teams I have ever worked with and they make it a very enjoyable purchase experience.
In short, you can not base 1 bad experience with maybe just bad timing. To 25 + years of customers who have been very very happy dealing at Dave Nichols, there way way worse places to service and buy your toyota.
January 28th, 2009 at 9:32 pm
Yes. It’s too bad the service department is not as good as their sales staff.
January 31st, 2009 at 4:25 pm
I have had a similar problem with buying a car from Burlington Mazda. My husband and I went in to buy our very first car. We went in knowing exactly what we wanted to pay for our car (WITH compounded interest included). We knew how much the dealership paid for their car, and agreed to pay them 5% profit (generous I thought, considering many people will argue dealerships down to 2%). At any rate, we came to a fair understanding. We initialed our offer price, which the sales guy agreed on, and everything was set to go. When we went into the financing room to sign the final contract, and started doing the math, we found that the sales manager had CHANGED the number we had agreed on and hoped we wouldn’t notice! Not only that, he started saying he didn’t have ‘time for this’. (After we brought up he had changed the negotiated price). Then the sales guy came into the same room, convinced me I was looking at the contract wrong. Now, I’m not stupid or anything. I’m an engineer and I can do all the math. But it was late (closing time) and I was really tired. In addition, the contract has several boxes labeled the same way, and sometimes you aren’t sure where you should be looking. They pointed me to a box, which look right, and I signed the contract. They convinced me to think I had been looking at the contract wrong. Obviously, signing the contract when I was tired was a very stupid mistake on my part. But, at the same time, you don’t expect the salesman and sales manager to BOTH lie to your face. The following morning, with a fresh head, I looked at the contract, and found, that I had in fact been correct, and they had changed the car price we had agreed on.
I called the dealership manger the following morning (who was polite by the way…it was the sales manager that was a big prick), and managed to get our original price reinstated after some arguing. I guess we were lucky, since we had already signed the contract, so I guess, ‘legally’ they had us by the balls.
This was the worst buying experience I’ve EVER had. But I guess I learned my lesson. Always buy a car on a ‘fresh’ head, and always take the contract home before you sign it. That, and don’t shop at Burlington Mazda. I shoulda gone to Halton Honda, where the saleman we had talked to earlier seemed much more decent.
February 18th, 2009 at 2:53 pm
I BLOODY HATE YORKDALE TOYOTA! THEY ARE THE WORST DEALERSHIP THAT I HAVE EVER DEALT WITH. THEY ARE A BUNCH OF LIARS AND THEY JUST WANT YOUR MONEY! DONT EVER BUY ANY CARS THERE I WANTED TO BUY AN RAV 4 FROM THEM AND THE WAY THE MANAGER TREATED ME MADE ME CHANGE MY MIND. IF YOU WANT TO BE TREATED LIKE A DOG AND TAKEN ADVANTAGE OF BE MY GUEST AND SHOP AT YORKDALE TOYOTA!
March 30th, 2009 at 2:16 pm
I really cannot believe the rubbish people write these days. It seems like every bad experience ends up on the internet. Well, I would like to share my good experience/s.
I’ve been a customer of Dave Nichols/Yorkdale Toyota for about 10 years and have nothing but very good and nice things to say about them. I would not consider myself an easy person to please as I work in a customer service based industry myself and pretty much scrutinize everything. I find your story hard to believe. Quaison and his team have been nothing but professional and courteous whenever I visit. I have never encountered an unhappy customer and have also referred my own family and friends. Sure, sometimes good help is hard to find, but even the new team members are friendly and polite and once they get to know you better you really feel like part of the Toyota family.
Now, I did not purchase my vehicle from Dave Nichols/Yorkdale Toyota, so I cannot comment on the sales team/department. As for the service department, I would ignore the immature ramblings of the author with the very creative and disturbing imagination, and give the Yorkdale Toyota Service Department a try. You can tell them that Lilly, a very happy customer/client, referred you!
April 4th, 2009 at 11:09 am
Lilly,
This experience happened to me. I did not embellish the events to make it look more unfavorable. Could you be the woman Quaison bumped my car for?
April 9th, 2009 at 3:26 pm
I’m glad I read this. I was considering dealing with Toyota Yorkdale after the Yonge/Lawrence location closed down. Now that I know it is associated with Dave Nicholls I will definitely NOT CONSIDER this move. I don’t trust the name Dave Nicholls after working for another company he was involved with several years ago. I agree, Dave Nicholls SUCKS!
April 25th, 2009 at 8:02 pm
I had bad experience with Yorkdale Toyota as well. They never admitted that they did it wrong and never apologize. They recommend something that is not necessary. They finish the job in half hour which should take at least an hour. It does not mean you can leave early, couple hours waiting is minimum.
July 16th, 2009 at 3:55 pm
Hi,
I absolutely love this story. It made me chuckle as I can relate to HORRIBLE service and have felt the same in the past.
Here is the irony, I just bought a RAV 4 from YORKDALE TOYOTA in June 2009; it was finally delivered 5 weeks later–too bad I did not read this story before than as I can’t stand POOR CUSTOMER SERVICE and BEING RIPPED OFF of my money and time.
It was not a good experience because the salesperson-actually made sooooo many mistakes that it became a very unpleasant shopping experience.
The net price on the contract was never correct and they “dicked” with the price; in other words what they said verbally did NOT match what they put in writing and then it had to be changed twice. They dick around with net price and gross price and try to cover up that they are trying to pull a fast one on you by saying it is the tax that changes the price. NOT TRUE when we recaluclated it twice.
They play with NUMBERS and many people do not double/triple check the price verbally negotiated with the price written on the contract; ALWAYS CHECK YOUR NET and then YOUR GROSS PRICE to ensure you haven’t been ripped off as they WILL TRY and many people don’t notice. If they get caught they simply apologise and make up an exuse but they still make the sale.
They also automatically added in $400 on the sales contract for “GLOBAL EYE” which is a bullshit fee whereby the General Manager and Sales person split the commission $200/$200 AND THEY DON’T EVEN ASK YOU IF YOU WANT IT, THEY SIMPLY ADD IT ON TO YOUR CONTRACT. They catch most people off guard who are already sold on the car; so they simply DONT MENTION IT and slip it on the contract ready for you to sign on an for an extra $400; afterall you are already spending over $30,000 so whats an extra $400??? YOU WONT NOTICE and YOU WONT FEEL IT, right????
They claim this fee is so that the police can find your car if it gets stolen BUT ONLY if it is registered to the “GLOBAL EYE” service!!!!!!!!
Isn’t that what VIN’s are for? GIVE ME A BREAK! Police have found millions of stolen cars in the past when no one had GLOBAL EYE!!!!!!!!!!!!!!!!!!!!!
SAVE YOURSELF $400 and cross it off the contract and then sign it.
My husband and I got suckered into it and we realized after a week that it was TOTAL BULLSHIT but it was too late.
Now I have the RAV4, have had it for one week and will observe any issues however I WILL NEVER BRING IT TO THAT DEALERSHIP FOR MAINTENANCE–EVER as I do not trust them after reading this story and after my own experience during the contract closing.
WIETZES TOYOTA is another horrible dealer as they offered me 1/3 of the trade in value of what my car was really worth(got triple at YORKDALE Toyota which is what black book value is so they didnt do me any favours, just what they are supposed to do)
To boot Wietzes Toyota had my husband and newborn baby wait around for hours on end in their dealership while they decided on the trade in value of my car $2000 is what they offered for a car worth $6000 black book and what I actually got at YORKDALE) and while they decided on a final price for the RAV4.
AFTER 3 HOURS and a waste of OUR FAMILY time at WIETZES TOYOTA we walked out.
Most car dealerships are a huge ripp off in one way or another; they play games and rip people off money and time purposely for profit/gain/leverage.
They deserve to feel the HEAVY HIT the economy has brought down on them and if they are losing sales or if car dealers/makers go bankrupt…….. they DESERVE IT. Today’s consumer is educated and savvy and it is easy to COMMUNICATE and TO CONDUCT RESEARCH in todays world.
WE ARE NOT IN THE OLD DAYS when consumers were YES MEN/YES WOMEN as they did not know any better in most cases. MORE POWER to blogs like this.
Thanks for a GREAT STORY Mr. Editor.
September 6th, 2009 at 10:54 am
Yorkdale Toyota
Don’t kid yourselves, I bought my Toyota at Yonge/Lawrence(now Inn on the Park) and have had equally frustrating experiences with them (and Scarborough Toyota, same owner)and switched to Yorkdale.
I believe they all try to satisfy customers, but am not sure they are capable. I’ve had recurring rear alignment problems and though they are quick to try and remedy they just seem ill-equipped. I can’t complain about their attitude since they do make an attempt. I’m concerned that a manufacturer with such a good reputation is falling short on the service and maintenance side of the industry.
December 7th, 2009 at 5:55 pm
Great thread going on on this page! I really appreciate all this information, since I am currently trying to figure out where to bring my Toyota for maintenance. For my last oil change I went to Toyota on Front, and the maintenance adviser (Sanj) recommended a “break service” at 30,000 km. He said they would check the breaks and adjust all the parts for $150 (not replacing anything). Sounded a bit iffy and expensive so I declined it. Since then I have heard from many people that this was just a cash grab. So I will not be returning to Toyota on Front for anything. I was considering going to Yorkdale Toyota but from what I hear they are not much better and maybe worse. Does anyone have any recommendations, I have no idea who I can trust anymore! You would think that Toyota would make an effort offer honest maintenance services, since they supposedly have a good reputation to maintain. Once I tried to call their customer hotline and gave up after being on hold for 30 minutes.
January 20th, 2010 at 4:59 pm
YORKDALE TOYOTA IS A RIP OFF!!!! THEY FORCE YOU TO SIGN A DEAL AND AND PAY ATLEAST $1000 THEN IF YOU CHANGE YOUR MIND THEY WILL ARGUE AND ARGUE UNTILL THEY PISS YOU OFF ENOUGH AND KEEP YOUR DEPOSIT .. DO NOT DEAL WITH YORKDALE TOYOTA … VERY UNPROFESSIONAL AND CRUEL SALES PEOPLE/ I AM GOING TO TRY AND GET THIS RESOLVED BY TALKING TO THE OWNER / IF NOT I WILL BLOG AND BLOG UNTILL THEY GET BANKRUPT OR THE LICENCE GETS REVOKED… TRUST ME I WILL NOT LET GO 1000 DOLLARS / IT IS MY HARD EARNED MONEY!!
April 21st, 2010 at 6:08 pm
I am presently a satisfied cusomer at Yorkdale Toyota. I was previously a customer at Toyota On The Park, until I became aware that they do not hire women to work as mechanics in their repair shop. I will no longer bring my vehicle to Toyota On The Park because of this, even though their service was fine. Yorkdale Toyota on the other hand, presently employes a female mechanic.
April 26th, 2012 at 11:19 am
I have had bad experience with dealers,but never had any with now Yorkdale Toyota for all these years always professional Service,the manager is One Great guy always concern about Customer,what you need to understand is that you have aftermarket stuff installed, and that is causing problem with the original,you have no patients,a spent time lookin at other people,that very disgusting,you think before you write.
April 26th, 2012 at 11:22 am
I have had bad experience with dealers,but never had any with now Yorkdale Toyota for all these years always professional Service,the manager is One Great guy always concern about Customer,what you need to understand is that you have aftermarket stuff installed, and that is causing problem with the original,you have no patients,and spent time looking at other people,that very disgusting,you should think before you write.
September 8th, 2012 at 10:06 pm
It is so funny to see the posters that are defending this place. They are very obviously employees. I am thinking about buying a car at this place but I got a very bad feeling about the people that work there.
November 5th, 2016 at 3:23 pm
it sucks that you had a bad experience at the dealership. But did you really need to infer that the guy was having an affair with a customer. And make comments on how she had stretchmarks… that was not necessary and makes me question your integrity and moral character along with racial overtones. I did not have a great experience there either and dont like servicing there either. Next time show some class….