The Consumer Complaints Blog

In May of 2009 I made the mistake of changing service providers for my Phone, Internet and Bell Express View. When I originally spoke to the representative at Bell, I informed the rep that I wanted to be informed of all charges that Bell intended to charge, as what I was being told, no matter what the bills said, was what I intended to pay.

The first bill I received was not correct, so I called Bell to attempt to resolve, gave them the confirmation Number I had been provided and the agent’s name that I had spoken to. They assured me the billing would work itself out as this was the first month, and extra charges were applied that would be reversed the next month.

For the next 3 months, the billing was still not correct, I spent hours on the phone with Bell representatives, promising that this would be resolved on the next bill. After receiving the August bill, I asked to have the services disconnected, and from the disconnection department, finally spoke to someone that I thought could resolve these billing issues. Month after month the bills were incorrect, and each month that I called, I got the response that they were fixing the issues, just wait until the next month. By this time the amount that I had been overbilled was adding up

I either did not receive a bill in October, or it was misplaced, so it was back to the phone attempting to get a copy of the bill. Each time I was promised the representative would send the bill. I told the reps that I did not intend to pay a bill that I had not received, thinking this might be incentive for them to send a copy…not really. For another 3 months I again spent hours on the phone with Bell Reps trying to get the billing issues resolved to no avail. I eventually felt guilty and paid the amount I had been quoted when I signed up without a bill.

During this time, I recall only one time that Bell refused to provide service, briefly for a day or two on the phone, during the time I was waiting for the missing bill to be provided. This week they have disconnected the service to both my Bell ExpressView and phone services, claiming that unless I pay the full amount of the outstanding balance they will continue to deny access to services, and effect my credit rating in doing so.

I am trying to be patient, and get this resolved, as I realize it is not the fault of the rep that I may be speaking to, but it is all very frustrating, especially when being transferred from department to department for hours on end.

Something most Canadians may not know…..Do you realize the reason for the name change from Bell Canada to Bell World, occurred when all the Bell billing, and technical support were moved to the country of India putting hundreds of Canadians out of work. I have been told the staff are given ‘Canadian’ names, to make it seem like you are still speaking to someone in Canada. Gotta wonder if Bell now provides in India………

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.