A moving company to avoid
I was very happy to find your Blog… Here’s my story, hope it will help other consumers avoid such experience in the future:
I hired the moving company Rockbrune Bros. Ltd. to move our home from Toronto to Albany, NY. The scheduled date for receiving our content in Albany was July 19th.
On July 19th, no truck or local movers arrived and no one contacted us to provide inforamtion on the whereabouts of the truck. After numerous calls and emails I was finally able to learn (late in the day) that the truck would not arrive until the 23nd. We were left in an empty house in a new town.
Rockbrune bros. suggested we either go to a hotel or buy the basic things we needed to stay in the empty house until the 22nd. Having a child and 2 pets we opted for the latter and purchased an inflatable mattress, some towels and kitchen utensils (mostly plastic), three bar stools, and a doll for our daughter. The total cost was approx. $600, slightly less than we would have spent on a hotel and restaurants for the four days.
After the move was completed we contacted the company for a refund of our expenses. We were surprised to learn that the company will not reimburse us for the full amount. The owners claimed that our expenses were not justified and they would only provide $200 as a “gesture of good will”. This is despite their earlier promise to reimburse us for our expenses! We refused their offer of $200 and requested that they reimburse us in full.
The owners further claimed that we should not be reimbursed since we get to keep the things we purchased. We notified the company that we are happy to give them these items (mattress, chairs, etc) since we really had no need for them and were forced to buy them because of the delay in shipment. The company did not respond and to date did not refund us for our expenses.
As a consumer, in situations like this I am left frustrated with my inability to do anything (other than perhaps a small claim but who has the time…). I hope that by posting my experience on your blog people may be able to avoid the services of Rockbrune Bros or at least be aware of the potential issues that my come up.
Sincerely,
Dorit Nevo
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
November 7th, 2007 at 4:03 pm
These are far for the facts of her moving experience and we will not debate them in this forum. It does seem a little irresponsible to post such inaccuracies, especially about a family owned business since 1931
November 7th, 2007 at 4:20 pm
Hello Joe,
Thank you for your post. Unfortunately, the system is not set-up to help the consumer and our site is one of the only places where people can speak their mind and have their voices heard. If you’d like to write a rebuttal to the complaint, we’d be happy to post it. If you are able to make amends with your client, we’d also be happy to post the positive outcome.
Sincerely,
The Penciltrick Team
November 8th, 2007 at 9:51 am
Amends have been made with the customer and all issued resolved, more than a month ago.
January 20th, 2009 at 5:56 pm
hi I am hamza darwiche. Do not ever use eagle van lines moving company. They lie and have had my stuff held up for over 3weeks now.
January 20th, 2009 at 5:57 pm
Also, when i called them they hung the phone up on me. They then said the next day that they no we only want a free move or a discount. OMG, i only want my stuff. It seems as thought they can treat me like crap and no one at the company cares.
January 20th, 2009 at 5:58 pm
same things happend to me with that company. They really really sink.