OmegaCell’s not so friendly service
Good day,
I’m Archie and I just wanted to share this experience that happened in dealing with OmegaCell
OmegaCell – Edmonton
10376 78 Avenue
Edmonton, Alberta
1 (780) 702-7163
We ordered a Nokia N8 in amazon.ca, and unluckily, OmegaCell was the one who delivered/assigned for it.
Here are the examples of how OmegaCell reply to a complain. The reply came from [email protected].
“We are not mind readers. If you ordered a GREEN phone but you wanted a GREY phone how in the world would anyone know that?! We get an electronic notice that you’ve bought a green phone and so we send one. Check the order on Amazon, it’s GREEN! That was your mistake and you should have just notified us about your mistake when you received the phone. Why wait 40+ days to let us know that you wanted a GREY phone? It just doesn’t make any sense. You open the box, see that it’s green and then send us a message. Very simple and we would have exchanged it right away with no issues. Instead you decide to use the phone for more than a month and then complain about all these things. Why did you use the phone if it wasn’t what you wanted?”
“Your threats won’t change the facts in this situation, go ahead and report the situation to Amazon. Maybe you can explain to them why you waited 6 weeks to report any issue with your order and why you used the phone for 6 weeks even though you didn’t want it.”
1. If you received the item in condition that was not acceptable to you, you should have initiated a return at that time. The item was brand new and never used. The box was opened to examine the contents. Again, if that was unacceptable you should have initiated a return at that time. It is dishonest to bring this up 2 months after the fact as a matter of contention with your purchase. What does the fact that box appeared to be opened have to do with anything? We acknowledge that we opened it. 100% yes we did. The phone was 100% brand new and never used. I must repeat, if you were not satisfied with the item when you received it, you should have returned it then. Why are you bringing this up 2 months later? I would have gladly accepted the return as we do not make any mention of any imaginary seals on the phone. It is a useless detail that you are using to skirt the main issue here. We have been selling phones online and in a retail store for more than 6 years and I know well how to handle these products. Please act like an adult.
2. Your first complaint was the item received was GREEN when you ordered GREY. Now you are telling us that it was GREY when you ordered GREEN. Please check order ID and see that item ordered is GREEN. There is no mistaking which color the order is for and you received the right one. Again, it’s quite dishonest to be brining this up 2 months later when you would have noticed this right away on receiving the item. Why did you use the phone for 2 months if it was the wrong color AND in unacceptable condition? The right thing to do would be to return it promptly and within the agreed upon timeframe. Not use up the product, damage it, and then ask for a return. Please act like an adult.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
February 15th, 2011 at 5:42 am
Well, he has a point there. You did use the phone for two months instead of immediately returning it. What do you think, Kevin?
March 13th, 2011 at 5:56 pm
well yeah calvin ng or his buddies or whoever(the guys who work and own omegacell) have a point. If you want a green phone you order a green phone and you’ll get a green phone. If you want a grey phone, you order a grey phone and you’ll get a grey phone. SImple. and plus, it just the color and when u keep bothering people about something so small it not unusual if you get a message like this. Its your own fault. You’re lucky they actually sent you a message instead of ignoring you like other companies.
May 29th, 2011 at 10:26 pm
Hi,
I ordered Nokia C7 from Omega through amazon.ca.
The item was listed as new item, however when i received it was used item. Though the item was in original packaging. It seems that it is returned item.
Very disappointed with dealing with such a company.
December 29th, 2011 at 2:19 pm
OmegaCell was the only place I could get my S2 at the time I purchased my phone, phone came quick, worked 100% and was awesome. OmegaCell was great. Then a few weeks ago the silly Samsung Kies update bricked my phone and after much frustration with Samsung I called OmegaCell and they fixed the phone for me… which IMO they’re not responsible to repair. I think you ordering the wrong colour of phone is your fault, but don’t discredit their service because they went above and beyond what most companies will do. Like the one commenter mentioned, be grateful you even got a response from them.