Magick Woods Ltd.
I am remodeling my house and I purchased a rather nice bathroom vanity ensemble made by Magick Woods Ltd. located at 111 Creditview Rd., Vaughn Ontario, Canada, L9T1. This purchase was made at Lowes in Florence, KY. This was a closeout model, according to Lowes, and was offered at a substantial discount. I took it home and put it the closet until I was ready to install it. This came as a complete set with the cabinet, marble top, glass sink bowl, and vertical faucet. When I went to install it, I found that the inner works to the faucet were missing. I called Lowes and was told that since this was a closeout sale, there was nothing they could do and I would have to contact the manufacturer.
The installation guide that came with the ensemble clearly states on the cover page to “[email protected] if any parts were missing. I emailed [email protected], a Canadian company, and was told this unit came from their office in India and there was nothing they could do. I emailed them again to find out who in India I needed to contact and I was told “Unfortunately there isn’t anyone that you can contact. The agreement between Lowes corporate office and our office in India is that there are no replacement parts available for this product. I’m very sorry about this. The only other suggestion would be is to purchase a new faucet”
I would like to know who produces or markets a product that is not repairable? Who ships products which are apparently missing parts? Who would make an agreement with a retailer to “not have replacement parts”? Who basically tells the consumer to pound salt when they contact them with a problem about their product missing parts?
MAGICK WOODS Ltd, that’s who!!
I suggest if anyone out there plans on buying one of their products, insult and embarrass the retailer by asking them to open the box, remove everything, take apart anything that is assembled, and inspect every piece to make sure it’s complete. Then ask them to reassemble it and put it back in the box for you. If they ask you why, tell them you read about this company on www.penciltrick.com.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
April 28th, 2009 at 9:20 am
I too was told to go back to lowes to get a replacement part. The bottom shelf on the vanity base that I just bought was broke. Lowes also informed me that since I bought it on clearance, there was nothing that they could do. How can a retailer as large as lowes sell things that are broke and not let you return them. I am very disappointed in the standards of lowes products.
July 12th, 2011 at 2:30 pm
I tried to call and get a replacement part as well and they told me the same thing, to buy a new facet.
It is a scam, use a better brand!
December 29th, 2011 at 5:12 pm
I too ran into a similar situation but tried to be clever and contacted Magickwoods directly…asking who could I speak to about the Lowes account as I had a few questions. I was connected to a “Jeff Sale” who indicated that he was in charge of the line. When pressed with my issue however he became pretty abrupt and even rude. There is no doubt that he was both unable and unwilling to help me and would not offer any alternatives or suggestions on how I could resolve my problem. Magickwoods should be ashamed that he is allowed on the phone..but its a good indicator about their company seeing that their people are as useless as their products. I will be writing a letter to Lowes as well as calling their channel manager and sharing the experience with them…being sure to tell them what lousy service I got from the manufacturer.
January 3rd, 2012 at 3:04 pm
Actually their faucets are made in China, so be ware….enough said about that. The wood parts are made in India…..
…and of course customer service speaks for itself.
Buyer beware!!!!
February 7th, 2012 at 5:49 pm
Customer service is not an option at magickwoods. It simply does noy exist. I custom ordered a complete set of cabinets from magickwoods (well over $3000.00 worth) through HOME DEPOT in EDMONTON. In the special order catalogue it says 21 day delivery- it is now going on 45 days and after several email requests and phone calls from Home Depot to magickwoods I still have no delivery date. magickwoods will not even return calls to Home Depot. So they have my money,cabinets and my regret that I used magickwoods. IF YOU WANT CABINETS IN A TIMELY MANNER DO NOT ORDER FROM THESE SHYSTERS.
March 21st, 2015 at 7:52 am
This post is old but I’m leaving my 2 cents. Stay away from Magick Woods. Poooor quality and lousy customer service. I’m going to replace my vanity. It’s self destructing.
February 2nd, 2016 at 1:25 pm
Can’t get replacement parts. No one will ever answer the phone or return call. Website is considered dangerous because of name “magickwoods” seriously!!!
Very Poor customer Service. Never never never buy from this company again. I will post this as many places as possible so no one else has to deal with this company.
August 22nd, 2016 at 2:55 pm
I bought this vanity several years ago and it didn’t take long for the faucet to start leaking. I contacted Magickwoods and they sent me a free replacement cartridge. In fact I have done this twice, with the same result. Granted, the cartridge is made entirely of plastic and silicone, and definitely wasn’t made to last. (OK, and the finish on the granite has dulled in a couple of spots, and maybe one of the doors has warped a little…) But it cleans up real nice, and has a bit of that that “wow” factor.
Unfortunately, this cartridge (3rd one) just failed, and I’ve been told they’ll call me back tomorrow, after consulting…somebody. (I could hardly understand them). I’d be willing to pay for a cartridge, rather than spending $200 on a new faucet for an old vanity. I may be sh– out of luck.
But hey, I got a bunch of years out of it!
You get what you pay for, so, bad on me.
October 3rd, 2016 at 11:01 am
Glad I saw this complaints blog re Magick Woods. Was looking for a vanity counter top and saw a nice looking one at Home Depot reasonably priced. Was about to order it but I really don’t need the hassle of poor service when things purchased in good faith are lacking parts. So I will pass on this “bargain”.
October 3rd, 2016 at 4:56 pm
I contacted Magickwoods about a replacement part for a vanity I purchased at Lowes. I was told to call another number. When I called the number I was told to give him my credit card number and that the part would be $12 plus $25 for shipping, they have no website, no way to confirm my order, I just have to trust that I will get a part in the mail. I have googled and found that there are numerous people with the same issue I have with this vanity. I believe that this is an issue that Lowes should fix.
December 10th, 2016 at 7:35 pm
DO NOT PURCHASE A MAGICKWOODS PRODUCT! The halogen lights shorted out. I contacted Magickwoods and was told a new light kit could only be ordered through Menards. They don’t produce chrome anymore. We had to purchase bronze for our chrome vanity! We ordered through Menards, paid, and It’s been three weeks and we’re still waiting for the light kit! How can it take that long in this day and age? POOR CUSTOMER SERVICE. POOR PRODUCT!
September 21st, 2017 at 6:36 am
I purchased the 48 inch Charlotte collection base unit and mirror from Menards. This vanity is excellent. Solid wood, drawers and doors align, love that there is no back in the middle(open for plumbing). I purchased a granite top at the local (central Ohio) discount granite company and a separate faucet. I don’t like the standard tops and faucets that come with the “complete” vanity ensembles. Bad to hear about missing parts from so many posters, as this is a high quality vanity base.
October 25th, 2017 at 9:54 am
I just bought a 41″ CONCORD vanity from Menards.
Installed it then put the knobs on the drawers/doors and stepped back. 2 out of the 6 drawers or crooked or misaligned.
I have spent the last 45 minutes calling the customer service number printed on the install instructions, and, if youve read any of the above reviews, NO ONE HAS ANSWERED THE PHONE.
What kind of company builds a product with poor quality workmanship, and then refuses to take your call when you have the temarity to demand your monies worth.
MAGICKWOODS, thats who!
Also, when am I going to learn? Menards deals with suppliers whose products suffer from either poor quality poor customer service, or BOTH.
NEVER BUYING A MAGICKWOODS PRODUCT AGAIN!!!
February 24th, 2018 at 2:05 am
My husband and I picked out a vanity at Menards in Lima, OH around New Years. The only models on the floor (both the display and in the box) showed visible damage. We accepted the model on a skid in the back. The box was intact and undamaged, so we took it home. As soon as he opened the box he could see that the side and rear of the cabinet was busted. He took many pictures and emailed customer service, who actually did reply. What followed was a frustrating round of email tag where CS offered my husband a $20 gift card to Menards (that would apparently be waiting at the service desk) which my husband refused. The fuel it takes for the round trip exceeds that much. They wanted him to return the damaged cabinet and get a replacement, even though they were told every unit at the store was damaged and that was not a satisfactory response.
After about 2 months, he got an email stating management at Magick Woods had approved a replacement unit. The new one was delivered a couple of days ago, and upon opening the box (intact, with no damage), we saw extensive damage to the unit… again. The shipping department obviously does not know how to securely pad and package the items, or that is where they save some money. Once again, my husband took pictures and emailed them. This time we got a prompt reply saying yet another unit would be sent to us.
I’m not holding my breath on the quality. I will also never purchase another product from such an incompetent and careless company. A little extra money is worth getting a quality product.
April 2nd, 2018 at 9:37 am
I’m attempting to replace the cartridge in the HS91120 single lever faucet. Unfortunately, I cannot find a replacement cartridge and I’m a plumber. The product was in the house that I purchased. I always recommend buying plumbing products that have a life time warranty and it must be available in Canada or in the U.S. This company is from India and I’m assuming they set up a “dummy” office in Canada, but since moved on. It’s easy for companies to set up in the U.S., Canada or Mexico for short periods of time, only to move on once they made their money.
I recommend Moen, Delta, Crane, Pfister. You may spend more money, but it’s well worth it. I give my customers a one-year warranty on my labour as well.
Good Luck to all…
November 3rd, 2018 at 9:17 am
So disappointed . The vanity chips. The marble top stains . The over vanity cabinet lightening transformer goes out in 4 years. Replacement is about the same as the whole over cabinet vanity.
I have tried every marble cleaner, nothing works. Have to get new top. Also repaint whole vanity.
$ 2000 waste of money . Only 4 years old
May 28th, 2019 at 3:02 pm
i was hoping there was somewhere to warn people about this place !!!!! i ordered a vanity top at Menards on 3/30/19 with an estimated delivery on 5/06/19. Right now it is 05/28/19. i have been in direct contact with Magik Wood at least 4 times. Each time i get a new date of delivery. As of today, it is expected to be shipped to the Menards distribution center. Who know where that is, and then i have to wait for it to be sent to our local Menards. PLEASE, unless you dont need your order for at least 6 months, DO NOT ORDER FROM THIS PLACE !!!!! Heaven help this company if my order is wrong !