The Consumer Complaints Blog

I will never return to Launch. I went to practice this morning. I’m an early rise and like to take advantage of the senior’s rate of $14.50/hour. I usually hit for 1.5 hours and this morning was no exception; I hit for 1 hour and 26 minutes. I calculated that I would be paying approximately $21.75 + tax. Instead I was presented with a bill for $27.89. When I questioned it I was informed that only 1 hour was billed at $14.50 and that the 26 minutes was billed at a rate of $0.40/minute which is a rate of $24.00/hour, a far cry from the $14.50/hour that I should be paying. I was irate as you can well imagine. There is no published rate of $0.40/minute. Check out the published rates. http://www.launchgolfcentre.com/rates.htm It is illegal to charges rates that are not published and in hindsight I should have called the police and taught these rip-off artists a lesson. The receptionist was clearly inexperienced and ill-equipped to deal with an irate customer. She tried calling the owner but he didn’t pick up. She finally decided that she would only charge me $0.25/minute for the 26 minutes(which would amount to a $3.00 refund) but she was not allowed to refund my debit card (have you ever heard of something so ridiculous?). I asked for the business card of the owner. He doesn’t have a business card. I asked for the email of the owner. Apparently he doesn’t have email either. I will find another practice facility. I wouldn’t return to Launch for free.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.