The Consumer Complaints Blog

I’m e-mailing about a company in Markham, Ontario called Heinz Jordan and Company Limited, which is an art supply company.

My complaint is really with their CEO, Birgit Cooper, and their Nova Scotia sales rep, a guy named Roy Thornhill.

I had e-mailed both of these people yesterday, along with their colleague in Quebec, to complain about a sketch pad of all things, because they had used a Canadian flag to represent the English language and French (as in France) flag to represent French-speakers (not just Quebecois) on their bilingual packaging, and I thought this was extremely stupid, ignorant and prejudicial toward the French across Canada. So I wrote them an e-mail reminding them that Canada is bilingual and this packaging is extremely offensive to French speakers throughout Canada- not just Quebec. And to make it clear, I didn’t accuse them of anything directly and was being polite, assuming they would get the point and apologize.

And then this is the weird part,

I get a reply from their Atlantic Canada rep Roy Thornhill saying, and I quote,

Roy Thornhill
date 6 December 2010 09:15
subject Re: Heinz Jordan drawing pad

Need I remind you How crooked the Gov is .How many Canadians are poor some Starving .

And this is your Torch????

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What does this even mean?

and I forwarded this to their CEO, saying good luck with their company, and a short time later got a reply from her

from Birgit Cooper
date 6 December 2010 13:37
subject RE: Heinz Jordan drawing pad

Thanks Roy, I just deleted the email, no point answering him on such a stupid issue.

Birgit
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I know this doesn’t involve money and probably doesn’t seem like a huge deal because if that, but this is the CEO of the company acting like that. It’s extremely offensive, unprofessional and stupid and I am absolutely shocked that there are businesses in Canada which can operate with this degree of arrogance and antipathy toward customers and entire ethnic groups in Canada.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.