The Consumer Complaints Blog

All I wanted was to know, in the shortest time possible, whether I could get Internet. At my house. As advertized!

Just purchased furnitures recently, and not explained so well regarding mattress exchange that need to puchase mattress cover in order to have that 90 days coverage. In just few days the mattress hurts my upper and lower back, and so i contacted the Leons but refuse to exchange. Purchasing a mattress cover if only clearly explained the purpose is not a problem to me.
Also when i purchased my 2 leather sofa bed, i also purchased a leather protection coverage which cost $139.95 each sofa bed. Then a guy came to treat the sofa bed for the first time, i was only given a 1 kit for the 2 sofa bed….. in which i paid 2 coverage (1 each) for each sofa bed,, it should not be that i should be given with 2 kits???
The guy said that it is only 1 kit per transaction. If this is so,,,, if i’ll purchase 12 dozen sofa beds and pay $139.95 for one sofa bed in one transaction… i will only be given 1 kit?. I don’t believe this is right to treat a costumer who believed you can provide their needs.
I am so unhappy, very unhappy and gained a backache for not explained so well before i purchased my furniture and not again dealing with LEONS…. my family and unhappy telling my sad experience to friends.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

All I wanted was to know, in the shortest time possible, whether I could get Internet. At my house. As advertized!

Taylor: Hi. I’m a live TELUS product specialist. What questions can I answer for you?
Taylor: Just type your question below.
You: hi, can you verify that I can get Internet service to my apartment please. Online tool says ‘could not determine’
Taylor: I can try. May I have the address to check on it?
You: #…, 211 – …th St NE, Calgary, AB T… ….
Taylor: Thank you for waiting. For this address, we will need to verify with Client Care.
Taylor: Client Care can provide you with the help you need. Please call our toll-free telephone number by dialing 1-866-558-2273.
Taylor: You can also call 310-2255 to speak with Client Care directly.
Taylor: Is there anything else I can help you with today?
You: ? I have to call in? I don’t have the 25 mins to wait on hold – which is what I did yesterday
You: 🙁
Taylor: Sorry for that though for your address, we will need to call it in.
You: what’s the issue?
Taylor: Just additional verification.
You: ?? could you please elaborate before I re-invest my time. isn’t the address complete? i don’t understand what verification you need
Taylor: The system shows both TV service available. We will need to check what TV service is better on that area.
You: ? but I just want Internet. Internet only. no upsell needed
Taylor: Yes, that is true though to get internet, we use the same system to check availability for all services. Since it is not displaying the results on your end, we will need to verify it with Client Care for us to be able to offer you packages that is really available in your area, not what we think is available.
You: And what does Client Care do that you don’t? I’m still confused as to why I should risk listening to muzak on a Friday!
Taylor: They are able to check on service available in your area using 3 tools thereby getting an accurate result.
You: am i getting spin here, because that just sounds crazy.
Taylor: Anything you know that we don’t?
You: ??? huh???
You: I know that spending 25 minutes on hold would make most people pretty frustrated, and that anybody with even a good level of tech awareness – people such as you and me – don’t appreciate what sounds like spin in place of intelligent accurate answers.
Taylor: Please call Client Care.
You: And Taylor, …what’s your specific Rep ID please?
Taylor: It is ………………..
You: and what channels do I follow to reference this conversation and the ‘anything you know’ comment?
Taylor: You can use the date and time of the conversation, the ID and my name.
You: Which department (complaints resolution) are you in/attached to?
Taylor: We are with the Chat Support Department.
You: cool. Thanks. Weird conversation but …
Taylor: You’re welcome.
Taylor: Thank you for visiting TELUS. It has been a pleasure assisting you.
Taylor: Please feel free to chat with us again.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

My experience took place at the Gateway Newstand at the Toronto GO Bus Terminal. I purchased a $2.25 bottle of Diet Coke which, when opened, foamed and spewed all over the place. I went back to the shop to ask for a replacement. The person said fine and replaced it with another bottle. This was did the same, if not worse. I was standing by the glass wall about 20 feet away from the shop when it foamed over, spewed all over me, the glass and the floor. I carried it, dripping all the way, back to ask for a refund. The person became irrate and started shouting at me, accusing me of “doing it on purpose”. When I tried to explain that the smallest movement set the bottle foaming over it shot up again, all over his counter, wall, floor…everything. He became verbally abusive at this point, saying that all we “white people” were the same and that I should leave, he would absolutely NOT give me a refund and I should call the police if I wanted to. For me this was not about the measly $2.25 but about the personal attack on my charater by a complete (ignorant) stranger. I was so humiliated at the way his shouting caused the whole station to stop and turn that I just walked away. I have never in my 50 years experienced such treatment. I am well-educated, a professional, well respected by everyone, and to be treated in such a terrible manner has left me shaken and angry.

I sincerely hope you post this and urge your readers not to give this ‘gentleman’ any of your hard earned money.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I received absolutely horrendous service at a bar this weekend in Richmond Hill called the Crown and Phoenix. It is at the intersection of Yonge and Weldrick. I figured I would share my experience on here because it would be a public service to do so.

I made a reservation for 14 people for Saturday night for my birthday. As soon as we got there, one thing went wrong after another.

First of all, the waitress was not able to even balance a tray. She spilled Coke all over me, thus staining the expensive dress I showed up in and destroyed some of the birthday presents I had received. And I got cut with flying glass.

It was karaoke night there, and the DJ they hired was a pompous jerk. There was at least FIVE MINUTES in between each performer. He actually told one of my friends, who had given him her song just as karaoke was starting for the evening, that the reason why she had to wait almost two hours to do her song was because he did not like the song she had chosen. We only stayed after that because we had a large group of people coming and some of our friends had not arrived yet. Meanwhile, not only did he sing FIVE songs of his own, but my fiance and another friend of ours didn’t get to do their second songs.

The worst part of the evening though? The bill. We had a group of about 14 people, so some people left earlier than others. They gave us a hard time about having separate bills for our large group. However, some people who left early asked for a separate bill for their stuff so that the rest of us were not stuck paying for their stuff. So they got billed for their stuff and paid. When the rest of us left, not only were we billed for the stuff that our other friends had already paid for, but we were also billed for stuff that nobody in our group even ordered!

STAY THE HELL AWAY FROM THIS BAR!!!!!!!!!!!

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I am one of four owners of a small, but growing business. One of the other owners used his personal credit card to rent some scaffolding from Alberta Drywall & Stucco Supply in January 2011. He 4 months later was putting through his expenses and realized that they used his credit card to process the final rental fees and never sent him a copy of the invoice. He contacted them to request one be sent to him and was told by a female staff member (who seemed a bit put out) that she would look for it and send it out the next day. A week later after hearing or receiving nothing, he called back and spoke to a gentleman about the same request. This time the guy was blatant about the inconvenience of this task, especially because it was 4 months after the transaction and we were “JUST ASKING FOR IT NOW?” When he was informed that the total of this particular transaction was $86.10 (to help him locate it) that is when he went into full chorus of “You want me to spend $100 to find an $86 invoice?” Apparently his wage for the estimated 4 hours he felt it would take to locate our invoice was too much for a customer. When he was asked plainly if he would locate it or not he said “No.” Now the best part about all of this is when I called back to Alberta Drywall & Stucco Supply to see if I could speak to a manager and enlighten them to the attitude that their staff demonstrated to the public and their customers. When I told the office manager my request, he told me that he would have one of the office ladies obtain it and sent a copy to me the next day. I took that moment to tell him of the last response we got not hours prior. That is when he acknowledged being aware of it by telling me “Ya…I know. That was the owner.” I was FLABERGASTED!!!!! I told him that if that is the image that the owner wants associated with his company then all the power to him. It is one thing to see poor customer service from staff that are maybe poorly trained, unhappy with their jobs or maybe just having a bad day, but THE OWNER?! I can assure you that anyone that has a company that thinks that they can pick and choose who they service kindly, poorly or not at all, in my opinion won’t be in business too long. I know that we will not ever be customers of theirs again.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.