The Consumer Complaints Blog

Here’s a story for you:

HEADLINE: SUGARBUDS BAKERY ARE DEADBEATS !!!!

Greg Robb and Sabrina Singh, owners of Sugarbuds Bakery are a couple of DEADBEATS !!!!

They currently live in a basement in Scarborough, don’t own a car and neither one has had any success at anything their whole lives.

To start Sugarbuds Bakery, they borrowed all the money from family because neither of them had a pot to piss in, then or now.

My company spent a ton of time, energy and resources trying to fix the lousy excuse of a business and for our efforts, we were supposed to get a monthly payment of $500.00 or a percentage of the sales (whichever was greater).

We made them a stunning website, created great videos for the site, a new logo, wrote content for the site, gave them a ton of marketing advice, created posters for the store and pulled in huge favours with associates to re-position this tiny fledging bakery into “GTA’s Specialty Cake Shop to the Stars ”

We co-ordinated the making of Hugh Hefner’s Birthday cake. Instead of Thanking us, the 2 idiots tell reporters and customers that they won a contest to make Hef’s cake which was a made up bullshit story? I called and asked Greg Robb “why he lied?” and he said “it sounded better to lie and say they won a contest”

We also arranged the making of Curtis Joseph’s (former Leaf) cake, Jasmine Richards (actress Camp Rock), Roy Meets Girl (show on spike) and Creepy Canada.

After I arranged each cake, I asked them to make non edible duplicate cakes that could be displayed in the Bakery to show off the fact that they made Celebrity Cakes.

Our efforts made it possible and paved the way for Greg Robb and Sabrina Singh to be able to get other Celebrities on board and re-launch the business.Having these cakes on board, they we’re able to get other Celebrity Cakes and eventually a lot of FREE press in papers and on TV.

Smart Marketing Strategy we created for a company with ZERO budget.

Here’s the problem. Good Marketing can kill a business as quick as it can launch a business. Just because they have some press, does not mean the business is good. Greg and Sabrina are so focussed on Celebrities that they have no quality control and processes in place to ensure consistent quality.

They have no business experience at all.

Cakes they made for my family and friends had problems. One cakes was really salty? One cake the artwork looked nothing like my daughter at all and she was embarrassed by the cake? Another order we placed, they got the date wrong and the order details wrong?

Look online – you will see lots of people that commented that product they bought was stale, dry or had other issues like missed dates. Not something you want to hear for your Child’s Birthday or Wedding.

Anyway – How do the 2 Deadbeats thank us for our efforts? They make one $500.00 payment and have not made another payment since.

DO NOT BUY A CAKE FROM THESE TWO CLOWNS.

I had hoped they they would start paying but the courts will have to be burdened with this case when we proceed in filing against them. My patience is running thin.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

My summarized complain is Rogers promised me to get a special plan for 52 dollars including tax to renew 3 more years plan and then send me the bill for 76 dollars and nobody listen to me. Here are the full details

3 years, that’s the amount of time I have been a customer cheated by Rogers. In fact I have been trying to please myself over those years but something happened last 2 month that I would like to call to your attention.

In Sept, I called customer services to cancel the service as the 3 year plan was finished and I would like to keep my number. Customer service person
“Sue Paul” convinced me to continue 3 more years and offers me 45 dollars deal and he extend the 500 min. to be 600 min out-bound calls.

He said It will take 2 months to adjust the bills and asked me to pick my phone from the store. I went to the store and got my phone, I activated then I received 2 phone calls to confirm my understanding to the detailed plan which is total 52 dollars. I found the bill
charged by 76 not 52. I phoned the customer bad services department and they deny that they called me to confirm the offer and they said you should call us to activate the offer we gave to you, sorry sir your offer has been expired!!!. My argue was why should I call while I received 2 phone calls from you.

they promise to fix it and call me back .. no one call. It has been more than 2 months any advice?!

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

Is anyone else getting as sick as I am of shoddy, defective and unsafe small appliances from China?

In the past 6 months, I have had to return 4 toasters and 2 irons ranging in price from $24.99 (sale price) to $59.99 to various retailers. Brand names such as Black and Decker, Sunbeam, Oster and Kenmore to name a few, all made in China. One iron that I purchased, on first use, emitted smoke and then a small flame before I quickly unplugged it. Imagine, what would have happened if I had turned it on and left the room for a period of time.

After reaching maximum frustration. I called many of the major retailers to find out what, if any, small appliances were not made in China. The answer, in nearly all instances was, none! Why is our government not doing anything about this situation? Why are Canadians expected to spend their hard earned dollars on this crap? Even Breville products that are considered high-end and certainly by the price you would consider them high end, are manufactured in China. I would gladly pay more money for a product manufactured anywhere but China but it seems that this is not even possible.

China seems to have been granted a monoply in certain manufacturing sectors and the Canadian consumer is being held hostage to our governments lack of safety standards for imported goods. Who knew that buying a toaaster or an iron could be such a nightmare?

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

A & M Corsons is requested to provide pool cleaning services to professional investor and Las Vegas, NV corporate CEO for property with pool in Tempe, AZ!

A & M Corsons say’s were so busy we just can’t do it but refers this professional property owner with a pool, to pool cleaning service Pristine Pools! Pristine pools starts out providing mediocur service trying to kill off black mold and algae suggesting one expensive fix after another, after professional property owner is charged over $500 dollars in 5 weeks Pristine pools suggests draining and acid washing pool and guarantee’s in writing this will cure the problem, cost $580.00 !

Pool is drained and Pristine Pools suggests outside contractor to fix and apoxy small cracks in pebble tec and repair / caulking / grouting to clean up pool cracks! Pool cracks still exist and repairs to tile band around pool undone! Pool is re-filled in early October but evidently left without chemicals and pump never turned back on and pool starts growing algae again then evidently a chemical is provided which kills the algae and drops the blooms / growth to bottom of pool. Professional property owner is only in the Phoenix area two or three days a month around work! Owner calls Pristine pools 2 or 3 times in October to make notification that pool is not in adiquate condition (Feed back from showings) to sell property which is listed on the market, owner get’s electric bill stating $35 dollar electric bill and realizes pump can not be on or running and calls Pristine Pools to notify them that pump is not on evidently and breaker / timer needs to be reset! Professional property owner comes into Phoenix November 4, 2011 and heads to property! No change in pool condition and extremely dirty, calls Pristine Pools and there again leave’s message for Pristine Pools owner requesting immediate attention to the pool as it will not sell with a filthy pool! Owner goes back to Las Vegas on November 7, 2011 and tries calling Pristine Pools owner again Wednesday November 9, 2011. No answer goes to answering machine again! Owner is back in Phoenix for the Thanksgiving Holiday from November 23 through 28, 2011. Owner tries to call Pristine Pools owner half a dozen times in 5 days, leaves numerous messages! Swimming pool Tech for Pristine Pools is initialling a sign in card every Friday and pool Chemicals are at a reasonable level, except pool is filthy and although were paying $100 dollars a month for service! Pool should never look like this 2 weeks, 4 weeks or 8 weeks after draining and acid washing! Owner is forced to take corporate jet out of Las Vegas December 1, 2011 when more complaints from potential buyers and realtors make owner realize no one with Pristine Pools is taking care of the pool in spite of signing weekly visit card! Drives to property to verify condition and grab water sample and taking it to A & M Corsons! Finally contact Pristine Pools owner Nick Thursday evening making excuses for being in Colorado for Thanksgiving and un able to recieve phone messages! Tells owner he will be at property first thing Friday morning to fix and clean pool, owner shows up at pool at 5:15 PM Friday evening and no one in site and pool is just as filthy as ever in spite of being promised it would be taken care of first thing Friday morning! Owner Fires Pristine Pools at 5:20 PM on Friday December 2, 2011 and drives to A & M Corsons newest location in Chandler Arizona! Property Owner has told Pristine Pools he will be filing a lawsuit and requesting direct cost’s to cure, return of drain and acid wash payment and damages! Requests A & M Corson who refered this pool cleaning company to go to property and take picture’s / write report and owner would be glad to pay them consulting fee, and requests A & M Corson take over weekly maintence on the pool starting again after witnesses have examined pool! A & M Corson declines and say’s “They do not want to be involved between two customers although Pristine Pools by there own admission has not bought products from A & M Corson in over two years! A & M Corsons is basically covering up shotty service by pool cleaning service they refered and basically insinuating owner for some reason deserves to be screwed by Pristine Pools! Basically covering for the good old boys club and refusing to help weed out bad service providers from there own industry! Property Owner is a victim in this and has every right to take Pristine Pools to court to recover damages! A & M Corson will be subpoena’d to court as they refered Pristine Pools and should be the first people to stand up for the customer rather than covering up for there industry! Professional Investor Owners damages include cash on cash cost’s, utilities and property tax / insurance prorata for time between acid washing and being fired including court cost’s! Property owner is professional real estate investor and professional IT executive!

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

On Sunday, November 19, 2011, I purchased two HP laptops from Staples. The cost for both laptops was over $1000.00. On Tuesday, November 29, 2011 my son informed me that the screen on one of the laptops was cracked. The same day (two days after the expiration of the 14 day return policy) I attempted to return this to the store where it was purchase.

I was advised by the manager that it could not be returned as I did not have the original box. According to the manager, the refund policy requires that the purchase must be returned in saleable condition with the original packaging.

I had brought the laptop back to the store in the box for the second laptop, as the box for the broken laptop had been discarded. I had receipts for both laptops with me and presented these to the manager. He then began to challenge me as to why I had one box and not the other. I have no idea what he was attempting to demonstrate by this confrontation, but it was clear he was trying to imply some misrepresentation on my part. I explained I had one box and not the other.

He then claimed that there was no proof that I bought the laptop from Staples. I showed him the receipt. He informed me that this wasn’t proof.

He then challenged me as to why I had brought the laptop in now and not sooner. He told me it was not in saleable condition. I pointed out that of course it was not in saleable condition as the screen was cracked.

I told him that I brought it in because I’d noticed it was broken. Please note – this laptop is two weeks old. I told him that the only thing that had happened recently was that my cat had stepped on the closed case. His response was “Aha.” When I asked him what he meant by that he told me that I broke it. I told him that a cat stepping on a closed case should not crack the screen, unless it was faulty to begin with. He then told me that “These things aren’t bullet proof”. I advised him that I had not shot a bullet at the screen and that a two week old laptop screen should not crack unless there is a flaw in the manufacture.

He reiterated that he would not accept the return. I asked for other options. He told me there were none. I asked about the manufacturer, and was advised “you can try them but they won’t do anything.” I asked to speak to someone more senior to him. He advised there was no one senior to him. When pressed he gave me the name of the District Manger, but refused to provide direct contact information for this individual. He told me I had to go through Staples Customer Service.

Throughout, this man’s behaviour was not only the poorest customer service I have ever experienced, but he was smug, insulting and ineffectual. I was totally disgusted. I will never shop at Staples again although I have been a customer for ten years or more.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.