The Consumer Complaints Blog

Fighting the trained monkey in modern society.

July 20, 2007

Banking Revolution In Canada? Yeah Right…

Filed under: Service Based — Editor @ 2:11 am

I’ve been meaning to do a quick post comparing banking fees in Canada and the UK ever since a reader posted this complaint about TD Bank.

Following a barrage of responses and some that were obviously TD employees trying to pretend they’re not (a couple got irate) I think it’s now time to post. (You may be asking how I know that they’re TD employees. I tracked the IP address down and it was coming from TD.)

BBC News recently ran a story about how customers around the world are getting fed up with banking fees. It’s interesting to see how other consumers and governments are talking and doing something about the problem.

Not so much in Canada eh? Well anyway. On to the comparison. I’ll keep it short and sweet.

The Showdown

UK Banks:

Barklays.
– No Service Fees
– Online Banking
– Telephone Banking
– Instant Access to Cheques

HSBC UK
– Free Everyday Banking
– Free Internet Banking
– Free Telephone Banking

Lloyds TSB
– No Monthly Fee Accounts

Halifax
– Their site is kind of messy but I think they offer a free account somewhere.

I won’t bother listing all of them because you get the picture. If you just do your daily banking and don’t use overdraft, you don’t have to pay a monthly fee in the UK.

Canadian Banks

I could go over all the rates and so on with the Canadian banks but why bother? The only bank that offers free daily banking in Canada is PC Financial. While they’re good for most things, they suck if you have a problem or need anything more than day-to-day stuff because they have no branches and their in-store kiosks (and the people manning them) are useless. Well that’s not totally fair. Some are nice but I ran into a few that were just total idiots so it left a bad taste in my mouth.

In 2006 RBC had a profit of $4.7 billion. Hold on. I think that some of you weren’t paying attention. I said $4,700,000,000. Profit!!! Just think about that for a minute. After RBC has paid all its employees, the rent on the buildings, maintenance on their computers, electricity and everything else, they walked away with $4.7 BILLION.

Holy shit can’t they afford to do the average person the supreme favour of not charging them a monthly fee? But I digress. Maybe we should pay money for the privilege of us handing over our hard earned dollars so some fat cats can have even more than they already have. I’m all for capitalism but come on. We let the banks do this to us. We’re not just lazy and stupid. We’re obviously useless.

So that’s that. You can go through the various websites and compare for yourself. When will the banking revolution come to Canada? Judging by some of the comments on the TD complaint, not too soon.

July 5, 2007

Dominion Doesn’t Suck?

Filed under: Food Related — Editor @ 6:19 pm

I’ve decided to start publishing positive experience in order to showcase incidents where companies “get it”. The goal being to reward those that do it right and to show those that don’t, that there is a right way and a wrong way to provide customer service. Maybe something will actually sink into their thick skulls.

Following is an exchange with Dominion. (A supermarket chain run by A&P. That’s for those not in Toronto or Canada.) Upon waiting in line for an insufferable amount of time for the 4th week in a row, I asked the cashier why there weren’t more people working in the evenings. The poor woman’s hands were flying as she was scanning food through. This was not the fault of the employees for once. She explained to me that I’d have to complain to the head office because there was nothing that she could personally do about it. I could find the number on my receipt.

Note for employers: This is an example of a good employee. She dealt with my question, gave no attitude and gave me a viable option. Dominion also got it right by including a customer service number at the bottom of their receipt. I didn’t use this and chose to write to them from their site instead.

This was submitted to them from the Dominion website.

Please add more cashiers at night at the 24hr DOminon located at Wilson and Keele. I go there about 4 times a week, and it’s always understaffed. ALthough most of the cashiers are efficient, there are usually only 2-3 working at night, and the lineups are terrible. It sometimes takes up to 30 minutes to be served! thank you

This was their first response.

Dear Mr. Smith,

Thank you very much for taking the time to write to us concerning your shopping experience at our Dominion store at 1090 Wilson Ave.

I have forwarded your concerns along to the store Manager, Dan Wright, for his review and investigation with his staff. I have asked the Manager to follow up with you regarding your concern.

Mr Smith, you are a valued customer in our store and I sincerely hope you will give Dominion another chance to satisfy you.

Best Regards,

Lucie Gignac

Customer Care Specialist
A&P Canada Co., a subsidiary of METRO INC.
1-877-763-7374

Then the manager from the store actually wrote!

Good Afternoon Mr. Smith

First let me apologise for the experience you had at my location. I would also like to assure you that I have taken corrective actions in order to fix the line up situation with the addition of not only more cashiers, but the timing in which they are scheduled. With the summer months now upon us we are finding our business to be much greater than expected during the evening hours and are working diligently to rectify any line ups over 3 – 5 minutes in length. I find this to be an acceptable number, however I do not find 20 – 30 minutes al all acceptable and will do whatever it takes to make this right. If you find yourself in a line up that exceeds my time frame, outside of extenuating circumstances please feel free to contact myself at the phone number or e-mail address below so I can continue to create an enjoyable shopping experience for you at my location. Also if you are ever in my store during daytime hours or on Saturday evening, please have them page me so that we may talk more in person. I look forward to keeping you as my customer and will do what is necessary to make this right.

Thank You
Dan Wright
Store Manager
Dominion store #493
1090 wilson ave.
North York, ont.
M3K 1G6

Now if they actually improve the situation with the long lines in the evening, I have to say that they certainly understand what customer service is all about. It’s too bad that they use preservatives on their cuts of pork but that’s a post for another day.

Good work on your customer service Dominion.

Lessons learned.

  1. Empower the customer and the employee by providing a method for customer feedback and complaints. Putting the number right on the receipt was excellent.
  2. Respond to the customers’ complaints right away. The followup from the Manager excellent. Just responding with a generic message and no actual action or followthrough is disingenuous and will actually make the customer fell less like to trust your brand and give valuable feedback in the future.
  3. It pays to complain if you don’t like something. I have watched several people leave Dominion and abandon their purchase because of the long lines in the evening. They didn’t complain. The situation didn’t get any better and the store lost business. Not a good proposition for anyone.

If you’re experiencing bad customer service at a larger retailer, pick up the phone or mouse and make your voice heard.

May 19, 2007

Dave Nicholls Toyota Sucks (AKA Yorkdale Toyota Sucks)

Filed under: Service Based — Editor @ 7:41 am

My mother decided to buy a new minivan this year. Why anyone without 3 or more kids would want a minivan is really beyond my understanding but everyone is entitled to their choice I suppose.

The car is a 2007 Toyota Sienna purchased from Dave Nicholls Toyota in Toronto (North York). After a couple of weeks of ownership it wouldn’t start anymore intermittently. The engine cranked over just fine but wouldn’t start. Today I borrowed it to go to a meeting and spent 10 minutes in the parking lot after the meeting trying to get it started. Enough was enough so I decided to stop off at the Dave Nicholls Toyota service centre on the way back.

The car only has 670 kilometres (416 miles) on the odometer so I figured it couldn’t be anything too serious. After fighting downtown traffic and infamous Toronto seasonal construction on every possible route back, I pull into Dave Nicholls.

The counter exchange went as planned and I always expect a long wait at these places so everything seemed normal at first. They actually said it would only take about an hour which was fine with me. I even went outside to talk to the mechanic when he grabbed the car just to be sure he understood what the problem was. Communication tends to break down at these service centres so I had a quick chat and he seemed to get what was wrong after asking me a few questions. I was feeling very good at this point. The Chrysler service centre is a far worse experience. Maybe buying that Toyota was a good idea.

After about 45 – 55 minutes or so a woman walks in. She’s maybe in her fifties. The first thing that caught my attention, because it was at eye level where I was sitting, was her stretch-mark riddled belly hanging out between her pants and her too short shirt. Now I’m not one to disparage a woman for having stretch marks. They could just be a sign of child birth or what have you. We all work with what we’re given. I think what bothered me most was the fact that it was hanging out in my face. I’m all for people wearing what they like but there comes a time when clothing becomes inappropriate for age and body type. At other times in a human’s life there are safeguards built into society to deal with these types of situations. For example, if a 14 year old went to school in diapers and a bib he/she would be appropriately ridiculed and perhaps asked to go home by the teacher.

For whatever reason when we reach adulthood, we no longer have these cultural safeguards, be they good or bad. So someone that’s over 50 feels it appropriate to dress like an 18 year old. Now if you take into account that the difference between a toddler and a teenager is just over 10 years, and the difference between 50’s and 18 is at least 32 years, you start to see my point.

But back to the story.

The Service Manager, Quaison Parris (trying very hard not to refer to him as Quasant because that would be childish) greets her and takes her information. That’s cool. Even the manager is working, I thought. I had a seat right in front of the service desk so I could hear every detail. She goes on about some kind of squeaky wiper and service engine light and so on. Wow, her Toyota must be worse than mine. Poor lady. I thought these were supposed to be good cars.

Then Quaison calls for a mechanic from the back. Hey there’s the guy that’s working on my car. Their exchange follows:

Quaison: “I need you to look at this car. Make sure the codes are cleared and have a look at the wiper. She says it’s squeaking.”

Mechanic: “But I’m working on this job now”, pointing to a paper. (Yes yes. that’s my job.)

Q: “It’s okay. Just do this for me.”

M: “Okay…” Looking sheepish.

What the hell was that? Is this some kind of reverse racism or something? What’s going on. It’s getting late. The guy is working on my car and I just got bumped. I have things to do. Work to finish…

I sit there for a bit brooding and trying to figure out if what just happened actually just happened. I don’t want to cause a scene for no reason. Okay. Maybe it won’t take long. I sit and wait. Eventually I watch the mechanic go to the manger’s office and grab a handheld computer, presumably to clear the codes on the car as instructed.

I watch the woman go into Quaison’s office and chat with him for about 20 – 30 minutes. Oh… it wasn’t racism, just good old fashioned nepotism. She chats with him, then comes out and chats with another employee.

Okay now I’m pissed. But the cell phone rings and I have to go outside to take a phone call on which I mention that I just got bumped (within earshot of the service desk). At this point Quaison is in the woman’s car outside chatting it up. Or perhaps getting a sexual favour. I was on the phone so wasn’t really paying close attention.

I finish the phone call and go back in. The service counter guy is sitting far away at someone else’s desk and sort of side-glancing at me while talking to his female co-worker. He must have heard. Well, I kind of made sure he heard me on the way out to be honest.

It doesn’t take long and the mechanic comes back from the shop and goes straight to the service guy. They both approach me.

Service guy: “He thinks that it is probably caused by the anti theft system that prevents the car from starting. But he needs more time to check it out.”

Me: “So it won’t be done today?”

SG: “No. We’re closing in fifteen minutes and you don’t want to be stuck here so…”

Me: “I guess it wouldn’t have taken so long if he hadn’t bumped me.”

At this point they both look at the floor and the service guy mutters something that sounded like “Yeah…” or “Yes…” or maybe it was “I’m really sorry. My boss is a real asshole. I can’t say much because as soon as he comes back from getting his hand-job he might fire me.”

But don’t quote me on that. Like I said he kind of said it as he was looking down and I couldn’t make it out completely. But he probably said hand-job.

I told them to just give me my car back. I might bring it back on Tuesday (I forgot to mention that it was a Friday ahead of a long weekend) and that I’d wait outside.

While I was waiting for them to put the car back together and bring it out, Quaison decides to come out of the car and starts walking back to the front door. I think he noticed the look of death I was giving him because he asked me which car was mine with a big smile.

Me: “They’re just bringing it around. It was the car you bumped for your friend’s job.”

Q: “Oh no. That was just for a gas cap. She was just bringing it back…”

I have a hard time controlling looks of utter disgust and intent of imminent bodily harm which he must have observed as I sneered/huffed “yeah…” because he scurried away as quickly as he said his lame excuse. Or maybe he really doesn’t care at all which is probably the case.

So just to get things straight for my own benefit. The woman brought the car back. I heard her complaints. I heard his instructions to the mechanic to clear the codes and check the car and the wiper. I watched the mechanic come to his office to retrieve an automotive computer checker. And that was all for the sake of a lowly gas cap?

I must look pretty stupid to him.

Now I’m not completely against nepotism but I was the only other person in the waiting room, besides the woman. There were at least 4 other mechanics I could see in the shop. The least he could have done was put someone else on the job instead of the one mechanic that was working on a waiting customer’s job.

When I got home I closed the door to the car to find a scratch that was not there before. Since it’s a new car, not mine, and I’m a bit paranoid, I check every time I get in. Well except for the one time when I got my car back at Dave Nicholls Toyota because the mechanic opened the door as he got out to give me the key. Before I got out and noticed the scratch, I also found a bolt in the glove compartment. The car is brand new so all the compartments were empty. Is this what people mean when they say “the icing on the cake”?

In summary I always like to say a little something for the search engines to pick up. Dave Nicholls Toyota Sucks. And Dave Nicholls Toyota in Toronto sucks. Oh what the hell one more. Yorkdale Toyota Suck. (They’re moving soon so I want to cover all my bases.)

The ironic thing is that my wife and I were thinking of buying a Toyota. I would have gone to Dave Nicholls Toyota for it but I’m sure as hell going to find a different dealer now. Or maybe buy a Volkswagen instead.

I have to go back Saturday to talk to them and will update this post accordingly. Should be fun.

May 15, 2007

1800Flowers.com Sucks

Filed under: Retail — Editor @ 10:52 pm


On 4/2 at approximately 7 AM, I ordered flowers for a time sensitive event
via 1800 Flowers.

On 4/3, at 3 PM, I checked the status of the order and learned that 1800
flowers did not deliver, nor did they intend to deliver the flowers for this
time sensitive event. 1800 flowers did NOT notify me either by phone or by
e mail. They charged me, but had NO intention of providing the service that
I paid for.

I missed the time target for the flower delivery, had to invest an hour of
my time and charges in long distance calls researching a florist who would
deliver to rural New York the same day.

Shame on 1800 flowers for failing to notify me and failing to offer an
incentive to encourage future business.

Shop any other florist!

Thanks for the opportunity to comment.

Sandy

—–Original Message—–
From: 1800flowers.com Cust Service [mailto:[email protected]]
Sent: Wednesday, April 04, 2007 9:08 AM
To: Sandy
Subject: 1-800-FLOWERS.COM Order Number W00552500224869.
(KMM14167333V95141L0KM)

Hello Sandy,

Thank you for shopping with 1-800-FLOWERS.COM.

We sincerely apologize for the inconvenience caused to you. We wish to
inform you that as per our company policies, we are unable to issue any
further compensation.

If you have any other questions or concerns, please do not hesitate to
contact us at the address listed below. You can also contact us at our
customer satisfaction number, 1-800-468-1141.

Sincerely,

Swati Kukreja
Sales and Service Specialist
[email protected]

Original Message Follows:
————————
Hello,

Thank you for your prompt reply. During your investigation, you should have
discovered that my account reflects that I have shopped at 1800 flowers
fairly often (in the past).

Please don’t minimize the ‘inconvenience’ your sloppiness caused. Because
you failed to deliver and failed to notify me that you would not deliver, I
had to make several long distance calls to locate a local florist. In
addition to the unnecessary phone charges, I had to spend nearly an hour to
insure that flowers were sent — AND — they were one day late because of
your failure.

I’m shocked that you haven’t offered an incentive to retain my business.

Sincerely,

Sandy Savino

—–Original Message—–
From: 1800flowers.com Cust Service [mailto:[email protected]]
Sent: Wednesday, April 04, 2007 8:32 AM
To: sandy
Subject: 1-800-FLOWERS.COM Order Number W00552500224869.
(KMM14167244V93187L0KM)

Hello Sandy,

Thank you for shopping with 1-800-FLOWERS.COM.

We apologize for the inconvenience caused to you, as the order was not
delivered as requested. We wish to inform you that we have already issued
full credit to your account. The amount is generally credited to the
account within 3 to 5 business days.

If you have any other questions or concerns, please do not hesitate to
contact us at the address listed below. You can also contact us at our
customer satisfaction number, 1-800-468-1141.

Sincerely,

Swati Kukreja
Sales and Service Specialist
[email protected]

Original Message Follows:
————————
Customer Service Inquiry:

Request Date:04/04/2007 09:10:22
Customer Name:Sandy
Customer Email:sandy
Customer Phone Number:***************
Order Number:W00552500224869
Order Date:04/02/2007 00:00:00
Recipient Name:Janice Ogilvie
Category:Cancel My Order
Comments:You failed to deliver the arrangement when promised (4/2/07) and
failed to notify me that the arrangement was not delivered. I learned that
you did not deliver the arrangement (and did not plan to deliver the
arrangement) because I called your customer service line on 4/3/07 at 3 PM.
I advised, Christina, the representative I spoke to on 4/3 to cancel my
order and credit my charge card. Please verify that this was done. I found
my own local florist who delivered a beautiful arrangement the same day.

Shame, shame, shame on you, 1 800 flowers. You blew the special occasion
and disappointed me.

February 22, 2007

1A Woodycrest Avenue Toronto. What a shithole

Filed under: Service Based — Editor @ 5:22 pm

It started with cute little things and ended with frozen pipes. Not exactly the best rental experience of my life.

This story is about 1A Woodycrest Avenue, near Pape and Danforth in the east end of Toronto. 1A Woodycrest Avenue is a small two story apartment building above a cafe, with only 6 units. The landlord’s father owns the building and she lives in one of the apartments on the top floor, pretty much across the hall from the unit we went to look at. Like most people, I needed a place to live so I chose what seemed to be an okay little apartment with a south facing window for my plants.

It started innocently enough with a phone call in response to an online ad for an apartment. We showed up at the agreed upon time to meet the landlord. We waited 20 minutes and nothing. Okay…? We call and leave a message for the landlord. We’ll call her Lehen (a clever anagram). We get the answering machine and leave a message. Then we decide to go for a walk and check out the neighbourhood.

About an hour later Lehen, decides to call back. Now my instincts should have told me something at this point. If a person can’t keep a simple appointment to show an apartment, what kind of a landlord would she be? But after months of looking for a place to live, my wife and I were both starting to get a little desperate.

Lehen takes us up to see the unit. It’s not the nicest apartment but it was a sunny day and a corner unit that faces south on a sunny day looks great. We did the quick once over and the whole time Lehen was going off about how they had renovated the apartments and how the girl that was moving out had been there for four years.

It all sounded good. Someone had lived there for four years so it couldn’t be that bad. Lehen lived across the hall and her dad owns the building so she has to maintain it. So we thought. And she promised that the apartment would be cleaned, as it was pretty filthy. What more could a man ask for?

We end up in Lehen’s place signing the lease a couple of days later. She tells us about her trip to Greece and her family there and how she’s a published author and so on. All in a fairly flustered tone and at a rate that would either make your head spin or your eyes glaze over. I experienced the latter since I was trying to avoid the whiplash.

Deal done. Rent paid. Lease signed with a promise to get a copy of the lease and that we could move in a week early so we wouldn’t have to do it all in one day.

One last point I thought was strange and this one didn’t sit well but I ignored it. Lehen didn’t know much about the situation of the girl moving out. That is to say, she didn’t know if she was gone or what. Apparently she slipped the keys under Lehen’s door and didn’t say goodbye. After four years, I thought it was a little strange.

Anyway, time passes and Lehen never calls. The moving day comes and goes and she never calls. We leave messages and she keeps telling us that she’ll call us as soon as we can move in. Okay? But… WTF? Maybe they’re busy painting and cleaning and stuff.

We don’t get the keys till the Day our lease starts, just as Lehen is “cleaning up”. Now, while the kitchen floor has been mopped, nothing else has been done to the place. The walls are marked up in places, paint chipping off around the windows, still nails in the walls, some junk in the cupboards, and the bathroom is nasty. Another broken promise, but I’m not lazy and we were going to clean the place anyway.We frantically move all our things in overnight.

BANZAI!

We finish moving our things in when suddenly something catches my peripheral vision. Now, I have a serious aversion to this particular animal so I immediately know what it is.

“Is that a mouse!?” I say.
“Are you sure?” my wife counters.

I was pretty damn sure. Lehen, or Leheni, as her mother liked to call her while she was screaming and knocking on her door, forgot to tell us about it. Must just be the one little guy, so my wife decides to catch it in a small box. It looked like a very young mouse but quick as hell. Zoom! Jump! Run! Scream! Zoom! Pounce! Stalk… Slam! and the little fucker was in the box. To this day I don’t know how she did it but I was just glad it was caught. I took the box outside and let him go. He ran off across the street somewhere. He was cute but I sure as hell didn’t want him in my apartment.

Now that the excitement was over we finished moving things in and started cleaning.

Holy mouse droppings Batman!

That little bastard left something behind. It was mainly under the stove and the fridge, where Lehen did not mop. There was a small hole where the counter met the floor near the stove, so we plugged it with a temporary solution and went to sleep.

Unfortunately, there were more. The next two weeks were spent in a nightly ritual of catching mice by herding them into a long box and then tilting it up so they couldn’t escape. I think we ended up with close to 10 by the end of it. It would have been more but we were getting tired of it. After you see a mouse jump kamikaze style from the kitchen cabinets for the 5th day in a row, you tend do get used to it a little bit.

So what did Lehen do?

Well, upon being informed of the situation, she told us to plug the holes with steel wool, which we did. Every damn hole in that apartment was filled with steel wool. It was done on the second day we were there but we still had mice. I think Lehen had a wedding or something to go to when we talked to her so she was obviously busy and couldn’t deal with the problem properly (and she didn’t give us the lease, yet). I guess a little rodent infestation is not such a big deal to her.

We eventually traced the entry points to holes behind the electric heaters where the cables came through the wall. No, these were not super mice. It was all part of the quality workmanship at 1A Woodycrest Avenue. The hole around the cable was covered with, wait for it…cardboard. That’s right. Cardboard! I’m no construction expert but I’m pretty sure that a cable coming straight out of a wall with no box and a cardboard cover is against at least one or two building codes. After we properly sealed the holes, the mice stopped. My only regret is that I didn’t take any photos. A couple of days later, making it two weeks since she was notified, Lehen had the problem resolved for the rest of the building.

Time passes and things are okay for the most part, in spite of all the little annoying things I won’t bore you with. Nails popping out of the floorboards and varnish flaking off, pathway to the front door not shovelled for two weeks, light bulbs not replaced in dark hallways, etc. I knew that the one missing window in the living room would be a problem come winter but thought it wouldn’t be so bad.

And, the lack of insulation. Now this was a problem. On cooler nights, water would condense all on the bathroom walls and other walls in the apartment from the shower steam. Not too bad in the summer but you’ll have to keep reading.

Then one day I wake up on a rainy morning to discover plaster splatters on my computer and new monitor. WTF? Oh, more quality workmanship. The window was not properly insulated so the water was seeping in and dissolving the drywall on the way down. I run out to the hardware store and get a can of expanding foam insulation to fix the problem. Thankfully the monitor and new laptop were not damaged. They just needed to be cleaned.

As the weather gets colder, I discover black and pink mold behind a few boxes against the wall. Is that why we’ve been getting a sore throat lately? The lack of insulation was causing condensation along the walls which eventually turned into mold. Nice. I guess those renovations Lehen mentioned really paid off. We cleaned the mold but it just came back.

What happened to global warming?

Then the real cold came. And holy crap was it cold. I slept dressed, with two blankets and all 5 electric heaters in the apartment on and still it was cold. How the hell did that girl live here for 4 years? I knew on my second week I’d be gone the minute the lease expired. Where is that damn lease anyway? Lehen was supposed to give it to us months ago. Oh well…

Then, one day I looked at a plant placed near the moldy wall. Why isn’t it doing well? It should be okay. I walk over with bare feet and feel a cold draft. I move the plant over and put the back of my hand down. Cold air is blowing directly into the apartment through the floor. Up through the floor! I’m not kidding. The wind is coming right in through the floor and where the floor meets the wall.

Well that explains why the plant was dying. IT’S TOO DAMN COLD.

Frozen window and mold at 1A Woodycrest Avenue
Frozen bathroom window on the inside of the apartment with the heaters going at full blast. Mould from repeated condensation.

The last straw.

Cold. Paint chipping from everywhere. Mold making us sick. Accumulated condensation dripping down the walls. Lazy landlord. Ancient washing machine broken. Neighbours pipes clogged so they had to scream at Lehen at 2 in the morning because she wouldn’t open her door to talk to them. (please note violation of Part III of the Residential Tenancy Act, 2006, under Landlord’s responsibility to repair.

Frozen and cracked bedroom window at 1A Woodycrest Avenue.
Yes the window is frozen. The heater is directly below it.

That was the situation when the pipes finally froze. One morning, it was -17 degrees outside and there was no running water. It was only a little bit warmer in our apartment. We knock on Lehen’s door to tell her, but there is no answer as usual. We leave a note. Nothing. We call. Nothing. Enough was enough.

We started packing our things, gave notice and got the hell out.

Lehen calls a little later. She got the notice but not the note stuck on the outside of her door, so she was obviously home when we knocked earlier. I remind her once again that we did not get a copy of the lease but we’re moving out anyway (please note violation of Part II of the Residential Tenancy Act, 2006, under Failure to comply.

A few days later, we returned to get some things and talked to the guy in the unit below us. He was staying at a hotel because the pipes were still frozen even after 4 days. He asked us how long we’d been there. We said 6 months. Lehen told him that we had been there for 2 years. Well, what can I say to that? We never did get our lease so maybe we had been there for 2 years. But after all the broken promises and double talk from Lehen, neither my wife or I were surprised that she was a bold face lying scum as well.

Now we thought that would be the end of it. Well no. A week later she asked for the keys because they had to “fix” the pipes, even though the frozen pipes are two stories down.

Well, apparently fixing the pipes to her means taking our remaining belongings and flinging them in a corner so her father or some other slime bag could paint the apartment so it could be rented again. And why is it so warm in here? Hey! All the heaters are on full blast, and we’re still paying for the electricity. Then leaving the door unlocked because who gives a shit? It’s not their stuff in the apartment. I’m sorry, aren’t I still paying rent here? I’m pretty sure I am because I can see the cheque cleared for the month. Unbelievable.

I often feel very sad for people in Canada. The law is always on the side of these crooks and charlatans.

I can’t do anything to them directly, so instead, I offer this article with photos that we took on our last day there. If you’re considering renting at 1A Woodycrest Avenue, Toronto, ON M4J 3A5, don’t. Turn around and run like hell. Then post here and thank me for warning you.

1A Woodycrest Avenue sucks and the people that own and manage it are nothing short of despicable, slimy, two faced, lying criminals. Run. Run while you still can.

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