The Consumer Complaints Blog

I sent the e-mail message below to Davewood Mazda in Newmarket regarding my windshield that was damaged by a wiper blade installed at there dealership. The response from the manager Marilyn was that she had spoken to the service advisor Troy who had responded that “there’s only one way to put on a wiper.” I responded that he is either wrong or the wiper blade provided to me was defected as it HAD caused the damage to my windshield.

In the end Marilyn made it clear that there was nothing they could do not only because it was installed almost a year ago but mainly because I will not be purchasing another Mazda. The bottom line was that since I was no longer going to be there customer they’ve washed their hands of me.

Well I’m glad now that I decided not to get another Mazda as they do not deserve my business or loyalty.

Thanks,

Lidia (last name protected for privacy)
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I bring my CX7 (Plate # AZAY 058) to your dealership regularly for service.

Last year I had my wipers replaced using my points at your dealership. My left wiper (when siting in the car) was not installed correctly and made what appeared to be a”streak” on my windshield. This streak would appear to be gone when wet and would reappear when dry so I assumed it was something that could just be cleaned.

I had my end of lease inspection today and it turns out this “streak” is actually a scratch and have been quoted $471.69 to replace the windshield.

I have been coming to your dealership for service over the last three years and hope that there is something you can do to rectify this incident that has left me with damage that is not my fault.

Please forward my concern to the appropriate person who can deal with my situation. I can be contacted either at work at the number below or on my cell phone at (phone number protected for privacy).

Thank you,

Lidia (last name protected for privacy)

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I was completely mislead by two different sales associates into thinking I qualified for an incentive that they knew I did not qualify for. They neglected to tell me I didnt qualify until conveniently 24 hours after I picked up the vehicle. I explained that as a result I did not want the vehicle and I was told to bad the deal was already done. I expressed my concern to the manager and he arrogantly told me that I was out of luck and that I should have known the details of a program that Ford was offering. The associates knew I did not qualify prior to the deal being completed they even asked to see information to verify that I qualified prior to completion of the deal, I provided them with all the info and they clearly looked at it and even photocopied it but did not tell me that I would not qualify. Then they asked for a 3000$ down payment and told me I would get it back in a couple weeks when they clearly knew I wouldnt. My experience at Brock Ford was the worst purchasing experience I ever had. I would not recommend this place to anyone.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I first wrote TicketMaster on June 28th. I received just an automatically generated acknowledgement but was otherwise ignored.

On July 7th I wrote to BBB and they said its outside their purview.

Am I alone in getting such a bad treatment from TicketMaster?

I am sure you have a better take on this than me but if you are getting other complaints add mine to them.

Here’s the original complaint:

Better Business Bureau of Mid-Western and Central Ontario
COMPLAINT ACTIVITY REPORT Case # 1213844

Consumer’s Original Complaint:
This is what I wrote Ticketmaster on June 28th, 2010:

Hi, I am writing to inform you of the very bad service we received from TicketMaster yesterday. My son lost his ticket for the Sanatana concert and we went to the Ticketmaster Retail Outlet at Oakville Place Mall Guest.

The persons who attended us were courteous and helpful and tried to do the best they could in the circumstances. They had to call Ticketmaster centre five times to resolve the issue however. On three of those times they explained the problem and they told them to hold on only for the line to be cut. On another occasion they were cut off as soon as they mentioned the lost ticket.

On the last we got a lady on the phone who said that we had to pay $15 for the replacement ticket (when the original costs $28.75, that’s more than 50%). Not only so, though, but I, his father, had to pick it up personally before the show rather than the replacement ticket being mailed to me ! And this even though my son showed them the proof of payment via his bank account statement. (I got in the picture because I had a credit card and Ticketmaster would not accept my son’s driect debit card for the extra $15.) This took us more than one hour to resolve.

The lady on the phone was also generally rude. I told the lady I was going to complain in writing about this and she told me I can do whatever I wanted. You can check our phone calls between 2PM and 3PM Sunday June 27th from that retail outlet to verify.

I am writing this because I feel that customers should be treated much better: (1) no hanging up from Ticketmaster’s side, (2) the replacement fee should be much less, (3) replacement tickets should be sent by mail, (4) direct debit cards should be accepted especially when proof of payment for the original ticket is presented, and (5) courteous service. Finally, in this day and age, since every ticket has a number, I don’t know why Ticketmaster don’t just cancel the first ticket and issue an new one once they see proof of payment.

I am writing because I would like an apology within 48 hours from a senior manager at Ticketmaster. I also want a promise that management would look into this case as a case study so that they improve their customer service especially as regards replacement tickets. It’s in your own best interest, after all.

If I don’t get an apology, I am going to take this further so that the public at large and the concert organizers would know what service is being meted out to paying customers.
Regards, Paul (name hidden for privacy)

Since writing I received nothing back except that the email has been received (and other info which was not relevant to this case). As expected, I received no apology for the inconvenience nor any indication that the company cares or wishes to improve customer service. But I guess one expects this from Ticketmaster.

Consumer’s Desired Resolution:
Just an email from a senior executive apologizing for the inconvenience caused and a promise from his or her that they would look into customer service in order to improve it.

BBB Processing
2010-07-07 web BBB Complaint Received by BBB\par 2010-07-07 BEA BBB CASE JUDGED TO BE OUT OF BBB PURVIEW : Under $20. bk\par 2010-07-07 Otto BBB INFORM CONSUMER – CASE CLOSED OUT OF PURVIEW : May we suggest contacting the Ministry of Consumer Services at 1-800-889-9768 or 416-326-8800. bk\par 2010-07-07 Otto BBB Case Closed as BEYOND PURVIEW
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BBB Complaint Case#1213844(Ref#32-1090941-1213844-3-11010)

> Complaint ID#: 1213844
> Business Name: Ticketmaster Canada Ltd
>
> Thank you for contacting your BBB regarding your complaint.
>
> The complaint was received by your BBB on July 7, 2010 and has been assigned case# 1213844 in our files.
>
> We regret to inform you that your BBB cannot process your complaint. The case has been reviewed by one of our Complaint Administrators and was found to contain issues that are out of your BBB’s purview.
>
> It is our policy to process only those complaints that fall into your BBB’s scope. Items such as landlord/tenant issues, criminal allegations, requests for punitive damages, pricing issues, employer/employee disputes, cases already involved in litigation, civil right violations, business to business collection issues, cancellation of contracts, complaints under the value amount of $20, anonymous complaints, remove collection reports, etc, are not handled by your BBB.
>
> Thank-you for contacting your BBB.
>
> Sincerely,
>
> Bea Krieschneider
> Consumer Consultant
> BBB Complaint Department
> [email protected]

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

On June 16th I had to cancel a flight from Winnipeg to Toronto for my husband due to a death in the family. I called Expedia and they said no problem – they would issue a credit for the flight. They sent me an email confirming credit $262.63 and credit booking procedures.

I called the following day to rebook my husband’s flight as per their procedures which required that I book through their customer service department. I was connected to an agent named Chaza. I gave her the flight info but for some reason she could not find it on her screen even though it was on Expedia’s website screen. She tried to offer alternative flights. Suggestion 1. Fly to Toronto from Winnipeg via Calgary. Told her not acceptable when there are 3 direct flights on line. Suggestion 2. Direct flight leaving Winnipeg 9 am arriving 5 pm. Not acceptable again as flight is 2H15m. She told me the flight required 7 hours for refueling. After I explained that her website showed at least 3 direct flights leaving the following morning she finally located the info. She said she could book the flight however the cost would be $235.26+my credit+cancellation fee = $544.89. I told her this was unacceptable as I could book it on line with her company for $298.23. Could she explain why my price was double from what is offered to everyone else. She said she would look into it. I was put on hold for 3 HOURS! After 3 hours I told her I had to go to work and she promised me she would call me back and have everything resolved. I waited until 8 that evening. I called customer service and was told that she had left for the day. I asked to speak with a supervisor. I was put on hold – after 25 minutes I hung up and booked a flight directly with the carrier.

I called back the following morning and asked to speak with a supervisor. After being on hold for ½ an hour I was connected to a Ms. Nesson who told me that she would look into the matter and call me back. I never heard back for her either. I have also sent two emails to Expedia. No reply or acknowledgement.

Your assistance most greatly appreciated.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

FOR IMMEDIATE RELEASE

Consumer Watchdog Alert!

JPMorgan Chase Bank Targets Customers with Deceptive Advertising Campaign

“Chase Quick Deposit” Ads Tout “Free” Product While Hiding Fees in Excess of $1000

A $500 Early Termination Fee Awaits Unsuspecting Customers

New York, June 17, 2010 – Customers of JPMorgan Chase Bank are being alerted to a deceptive new advertising campaign for Chase Quick Deposit which could cost unsuspecting customers in excess of $1000. On June 10, 2010, JPMorgan Chase mass marketed emails to customers in a number of states, including California, which advertised Chase Quick Deposit, a new service that allows checking account holders to scan and deposit checks into their accounts from home or office. The advertisement promises a “free” scanner provided by Chase and a $50 bonus after customers make their first deposit. Customers are given the option to “Redeem Bonus” or “Enroll Now.” The ad makes no mention of any fees in the body of the copy. When customers click “Redeem Bonus” or “Enroll Now,” they are taken to another page where they are asked to click a button to enroll. There is no mention of any fees on this submission page either.

JPMorgan Chase Bank fails to transparently inform its customers that anyone enrolling in Chase Quick Deposit agrees to a fee of $50 per month and a mandatory two-year contract, for a total required commitment of $1200. Any customer who discontinues the service prior to the termination of the two-year contract is charged a mandatory cancellation fee of $500.

Two Chase Bank representatives, online supervisor Gloria Lawson and online unit manager Carrie Ayers, stated that customers are given 30 days to opt out of the contract after enrolling, yet neither of the representatives would provide any documentation of the purported 30-day policy, nor is it mentioned in Chase advertisements. Furthermore, by the time most customers are charged their first monthly fee – not prior to July 31, 2010 according to Chase – the purported 30-day trial will have expired anyway and customers will be locked into the 2-year contract.

JPMorgan Chase Bank has added a carefully placed note mentioning the fees and contractual requirements in fine print outside the viewing area, well below the Quick Deposit advertisement, the page footer and the two footnotes.

An example of the Chase Quick Deposit advertisement can be found at the following link on Chase’s website:

https://www.chase.com/ccp/index.jsp?pg_name=ccpmapp/shared/marketing/page/QD_Q210_P4&ID=0000010842

Anyone targeted by JPMorgan Chase’s Quick Deposit advertisement is urged to report JPMorgan Chase to the following:

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
1-877-FTC-HELP

Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
1-800-613-6743

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.