The Consumer Complaints Blog

CUSTOMERS ARE REQUESTED NOT TO BE LURED BY THE DAILY PROMO ADVTS BY INDIATIMES SHOPPING IN TOI/ET.

Disgusting to note that a group like Times is resorting to cheating customers.
Brief recap of my experience during last 5 months.

1. Purchased a Blackberry Storm handset for Rs 11389 from Indiatimes shopping vide order 112891297 dt 17/3/11.
2. Faulty product delivered in end march for which complained lodged vide no 738842. After repeated phone calls and emails, I was asked to take replacement from their vendor as per their attached mail. Took physical replacement from their vendor in april during my visit to Mumbai.
3. Handset again broke down in early may and complaint lodged with Indiatimes. Handset was picked up by their courier agency and replaced after appx 3 weeks in may thru yr courier.
4. handset again stopped working in august and complaint lodged. Considering the frequent breakdowns with this product, Indiatimes was asked to cancel order and refund. Faulty product picked up by their courier on 26/8/11 and confirmation of order cancelled given vide no 301428. Refund promised after 2 working days.
5. The above details alongwith AWB no confirmed to Indiatimes customer care on 27/8/11 who promised refund in 2 working days after receipt of handset by vendor.Repeated follow ups with Indiatimes during this period. Followed up again on 19/7/11 for refund when I was shocked to hear from one Viren of cancellation deptt that this order cannot be cancelled because they do not have details of the replacement done in May in #3 above. This replacement was done thru Indiatimes and confirmed by them on 26/8/11, but am surprised to be told that this record does not exist in their system on 19/9/11!

It is shocking to see that a respected brand like Times has stooped to cheating customers by providing substandard products, fudging internal records and being completely insensitive to customers problems. The staff is insolent and possibly well trained in furthering these ulterior motives.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I purchased a piece of Atlantic luggage for longer duration travels. I selected a hardside case for more resilience to rough handling. The suitcase performed well for the first 3 years and then were not used for a while. When next used, two of the three latches failed. The latch mechanism failed where the pivot hinge connects to the case. By nature, this should be a robust design. Both hinges failed in the same manner and failed so as to be non-repairable. Analysis reveals the manufacturing process was flawed and did not inject the plastic sufficiently for a consistent hinge.

I contacted the manufacturer – TravelPro and was instructed to take the bag to a service depot. I was told that parts were not available but the service depot may be able to restore the bag. It was stated that if they could not repair it, TravelPro would honor the warranty. I dutifully carried the bag to the service depot and we reviewed the conditions. Their observation was same as mine – defect in manufacturing.

Next, I called TravelPro and secured a RMA (return materials authorzation). After query about shipping, I was told that they would call back. To their credit, they did call, but they advised me the warranty was out of date…to much time had elapsed – regardless that this was within the 10-year warranty period. When we discussed the matter further, I was told that TravelPro has adopted a position that “all defects occur or identified in the first uses” and for that reason, “TravelPro never honors manufacturing issues after 7 years”. I was incredulous. When I challenged that position, the Claims Manager hung up on me! So much for ‘customer service’

CAVEAT EMPTOR – let the buyer beware…
TravelPro / Atlantic / Austin House makes warranty statements, but fails to honor them under the guise of ‘wear and tear’. The factory authorized agent inspected and agreed the defect, but the corporate office refuses to honor the warranty.

I find the quality of a company is based on how well they resolve claims. Since TravelPro’s warranty claim manager hung up on me while I was asking a question, I will state the quality of this organization is poor… If you decide to select a TravelPro / Atlantic / Austin House bag, be prepared to be on your own!

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

All I wanted was to know, in the shortest time possible, whether I could get Internet. At my house. As advertized!

Just purchased furnitures recently, and not explained so well regarding mattress exchange that need to puchase mattress cover in order to have that 90 days coverage. In just few days the mattress hurts my upper and lower back, and so i contacted the Leons but refuse to exchange. Purchasing a mattress cover if only clearly explained the purpose is not a problem to me.
Also when i purchased my 2 leather sofa bed, i also purchased a leather protection coverage which cost $139.95 each sofa bed. Then a guy came to treat the sofa bed for the first time, i was only given a 1 kit for the 2 sofa bed….. in which i paid 2 coverage (1 each) for each sofa bed,, it should not be that i should be given with 2 kits???
The guy said that it is only 1 kit per transaction. If this is so,,,, if i’ll purchase 12 dozen sofa beds and pay $139.95 for one sofa bed in one transaction… i will only be given 1 kit?. I don’t believe this is right to treat a costumer who believed you can provide their needs.
I am so unhappy, very unhappy and gained a backache for not explained so well before i purchased my furniture and not again dealing with LEONS…. my family and unhappy telling my sad experience to friends.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

My experience took place at the Gateway Newstand at the Toronto GO Bus Terminal. I purchased a $2.25 bottle of Diet Coke which, when opened, foamed and spewed all over the place. I went back to the shop to ask for a replacement. The person said fine and replaced it with another bottle. This was did the same, if not worse. I was standing by the glass wall about 20 feet away from the shop when it foamed over, spewed all over me, the glass and the floor. I carried it, dripping all the way, back to ask for a refund. The person became irrate and started shouting at me, accusing me of “doing it on purpose”. When I tried to explain that the smallest movement set the bottle foaming over it shot up again, all over his counter, wall, floor…everything. He became verbally abusive at this point, saying that all we “white people” were the same and that I should leave, he would absolutely NOT give me a refund and I should call the police if I wanted to. For me this was not about the measly $2.25 but about the personal attack on my charater by a complete (ignorant) stranger. I was so humiliated at the way his shouting caused the whole station to stop and turn that I just walked away. I have never in my 50 years experienced such treatment. I am well-educated, a professional, well respected by everyone, and to be treated in such a terrible manner has left me shaken and angry.

I sincerely hope you post this and urge your readers not to give this ‘gentleman’ any of your hard earned money.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

On February 12, 2011 we ordered a couch from this store with delivery promised in 4-6 weeks. We paid in full, I know big mistake. The couch has yet to arrive. In a mid-March email they had asked us to give them until April 20 to produce the couch, we agreed and asked for full credit if it did not arrive, they agreed. Needless to say April 20 passed, the couch did not arrive, nor was the credit processed. Telephone calls and emails have not been answered, the manager was ‘on vacation’ when we dropped into the store.

Based on our experience, I would advise against dealing with EOS Modern, they have a strong web and Facebook presence, and a store at 9000 Keele St. in Concord.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.