The Consumer Complaints Blog

I have also been mistreated at Shoppers. I was in the store to buy a few items. I seen some items in the store that my husband may be interested in. Needless to say I took a few pic’s with my phone to show him. Well I took my items to the Cash. Another (presumably) Cashier said to me you are NOT ALLOWED TO TAKE PICTURES’, I sincerely apologized and said I was not aware that it was illegal.

I paid for my items and proceeded out to my vehicle. I just got in my vehicle and a man came to the vehicle. I had no idea who he was, I rolled down my window and he said you are not allowed in the store anymore. He showed no Identification, nothing. He could have been Joe Blow. I have since sent a letter to Head Office which again today asked via email, it has been 2 wks. and I have yet to hear back about this incidence.

Another time I went in to the Pharmacy. The Store Manager assisted me. I asked her for the Tylenol 1 generic brand, she said to me, next time I will not sell you this. You have been here to many times. I said to her I have not been here purchasing Tylenol for a very long time. She persisted that she see’s me all the time. I got a little irritated and said, I’m sorry you have NOT seen me here, nor have I seen you. She said nothing. I was stunned. They all need to take a PR course. I would say there is only 2 Cashiers at the Lansdowne St.W store in Peterborough,ON. As I end this I guess b/c I took picture’s, which nowhere is there a sign, I am banned from the Store. This is the second time. First time I opened a pkg. of bandages last year b/c you could not see inside the box. I ended up with two (apparently) Store Security, the one a female abt. 21-22, was really showing off. She must have just started and thought she would be Ms. Toughy. I was going out to my vehicle when they both approached me. She body checked me, used her phone to take a picture of my License Plate (my Property). I called the store when I got home and the Ass’t Mgr. said that should never have happened. I sent a letter to Shopper’s Head Office. I couldn’t believe it, they took the word of the two Security People. I was never so embarrassed. Why I went in this time, they are only 5min. from my home. I have seen the last of Shoppers’, I have never in my life been treated so rudely, disrespected, no Identification. The store told me they could not tell me who the Security people were employed with, it was against Company Policy. I will find out, I don’t care if it takes a year. These people as well as the workers’ in the store should all be reported to HRDC. There are Rules for these stores and they need to be reported, it is not just the shopper that has to abide by rules. These stores have a license number and the person who is unjustly abused should have access to these License’s as well as the Store Manager’s Name.

I have been a loyal customer to shoppers drug mart for many years. But I send out this email to you hoping that this can be forwarded to someone so they know what happens directly on the floor of shoppers.
Today I have experienced the WORST customer service experience.
If you have a machine that can not manage to print a X amount of pictures PUT A SIGN UP!!

This evening (Feb 22) around 7 pm I went into the yonge and finch location to print out pictures. I was there the day before as well trying to figure how to work the computer system and when I had asked the associate to give me some assistance, she couldn’t help me because she was not aware of how to use the system.I was in a rush so I left and had went in the next day.

I had spent 45 mins detailing the pictures today and looked around to get some help at the counter where the photo counter was. NOONE was there. I had looked over the register across the counter and saw two staff chit chatting away not even aware of the fact that there was someone who needed assistance.
So I had walked over and asked them if they could finish off my request to get my pictures developed. First, I was disappointed at the fact noone was there to begin with to help me but also by the rude manner the two staff approached me with. She was snobbish and made a comment saying that it was SELF SERVICE. Later when she had realized it was their password that was needed to get the printer running she named Helen walked over to the machine.

I had 184 pictures that was to be printed out from the machine, and as soon as the receipt printed, Helen made a comment to another associate named Carol and Carol advised her to turn off the machine.184 pictures was to be printed which meant that I customized those 184 pictures. The both of them did not explain to us what was going on and all their focus was on was how to turn it off. The two of them brushed us off and told us to use the other machine. They said it as if it was nothing. I was shocked at the fact that they made it seem as if this problem I had difficulty understanding was a surprise to her.

DID I MENTION THAT I HAVE SPENT 45 MINS ALREADY???? Why did I have to use another machine I asked and she said that the one I used could not handle printing more than 20 photos. I did not see a sign saying that. Is it not important to advise your customers that you have a default machine and if your planning to spend time and print more than 20 photos it can not manage it. At that point I was furious. Furious at the fact that I had wasted 45 mins and at the fact that when I had asked her that when you turn off the machine is there some kind of memory that can retrieve my customizations and they failed to answer my question. All they said was no, you have to use a different computer.

The both of them were not apologetic in fact they were patronizing my comments. I asked to speak to their manager and I then spoke with Guss the general manager. The worst part of this was that til the end I was disappointed with my experience. The general manager Guss apolozied on behalf of his staff but he did not at all seem to understand the frustration that I was feeling.

I ended up spending another 40 mins detailing the photos, then I had to again find someone to key in a password. Then I also had to find someone to finish the transaction.
To top it off, even after I paid noone was around to tell me what was going to happen after. I had to ask if someone was going to explain to me what was going to happen. The staff Carol was buzzed to come back to the counter and she made a patronzing remark about how it is obvious that you would have to come back in an hour or so to pick up the pictures. I was not told this nor am I obviously suppose to assume such things.

I have no idea what standards SHOPPERS DRUG MART as a company goes by for customer service but the way I was treated it should be rated ZERO.

Your staff didn’t handle complaints that well nor did they manage to reverse my POOR experience there. I have been a loyal shopper to shoppers drug mart but after this experience I will never go into your store to develop photo’s. In fact I will not try to make an effort to find shoppers anymore.

I understand that you have a self service photo counter but if it requires your staff’s assistance that it is not a self service machine and you should have staff available at the counter. I realize that when you walk into shoppers your merchandise is there on shelves for your customers to choOse and purchase on their own. The only point where your customers interact with your customers is at the final point of transaction which is your register. But it is crucial that you provide a certain customer service standard and also having correct signage so people like us DON’T NEED TO WASTE THEIR VALUABLE TIME!!!!!

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

On Sunday, November 19, 2011, I purchased two HP laptops from Staples. The cost for both laptops was over $1000.00. On Tuesday, November 29, 2011 my son informed me that the screen on one of the laptops was cracked. The same day (two days after the expiration of the 14 day return policy) I attempted to return this to the store where it was purchase.

I was advised by the manager that it could not be returned as I did not have the original box. According to the manager, the refund policy requires that the purchase must be returned in saleable condition with the original packaging.

I had brought the laptop back to the store in the box for the second laptop, as the box for the broken laptop had been discarded. I had receipts for both laptops with me and presented these to the manager. He then began to challenge me as to why I had one box and not the other. I have no idea what he was attempting to demonstrate by this confrontation, but it was clear he was trying to imply some misrepresentation on my part. I explained I had one box and not the other.

He then claimed that there was no proof that I bought the laptop from Staples. I showed him the receipt. He informed me that this wasn’t proof.

He then challenged me as to why I had brought the laptop in now and not sooner. He told me it was not in saleable condition. I pointed out that of course it was not in saleable condition as the screen was cracked.

I told him that I brought it in because I’d noticed it was broken. Please note – this laptop is two weeks old. I told him that the only thing that had happened recently was that my cat had stepped on the closed case. His response was “Aha.” When I asked him what he meant by that he told me that I broke it. I told him that a cat stepping on a closed case should not crack the screen, unless it was faulty to begin with. He then told me that “These things aren’t bullet proof”. I advised him that I had not shot a bullet at the screen and that a two week old laptop screen should not crack unless there is a flaw in the manufacture.

He reiterated that he would not accept the return. I asked for other options. He told me there were none. I asked about the manufacturer, and was advised “you can try them but they won’t do anything.” I asked to speak to someone more senior to him. He advised there was no one senior to him. When pressed he gave me the name of the District Manger, but refused to provide direct contact information for this individual. He told me I had to go through Staples Customer Service.

Throughout, this man’s behaviour was not only the poorest customer service I have ever experienced, but he was smug, insulting and ineffectual. I was totally disgusted. I will never shop at Staples again although I have been a customer for ten years or more.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I am writing to you with the hopes obtaining assistance with a flooring issue. As a local blog I feel that it’s important that potential customers are aware of the complete lack of service of a local retailer. Last December I researched new flooring for my condo. As a single parent value and durability were key. I went to several stores and was advised pretty much the same thing, that I would have to go with laminate in my condo in order to avoid the discolouration caused by the intense sunlight from the floor to ceiling windows. I was told that discolouration would not happen with laminate. I opted to purchase what was sold me as “high end laminate with a 30 year warranty” by a local flooring retailer. A 13.3mm thick product made by Canadian Standard, Colour Name: Bolivian Rosewood. I was told it would last for years – within four months I noticed that it was turning white! A few boards at first but now every room is affected. The stunning dark colour is faded, patchy and looks like it is covered in white dust (picture attached) – it’s not even one year old! I notified the store in April and have been fighting a losing battle ever since.

I have called the store repeatedly, then told to call the importer who wouldn’t return my calls for months. When I finally did manage to have the importer over to my condo to have a look (June 2011) and see for himself nothing happened. I have left messages, gone into the store, sent emails, sent more pictures – nothing is happening. My last conversation with the store manager, Victor, ended with him telling me that they “just sell it (the laminate)”…”it’s up to the importer now…we are just being nice to you by talking to you”! Unbelievable!

My contacts are:

Victor – Manager
Ideal Flooring Centre
Kitchens and Baths
505 Ellesmere Ave
Scarborough, ON
M1R 4E5

Importer:
Ricky and Eric Chiu
5230 ¼ Finch Ave East
Suite A, Scarborough, ON
M1S 4Z9

I am so very frustrated I don’t know what else to do. My floors are a mess and I am being ignored.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I will never return to Launch. I went to practice this morning. I’m an early rise and like to take advantage of the senior’s rate of $14.50/hour. I usually hit for 1.5 hours and this morning was no exception; I hit for 1 hour and 26 minutes. I calculated that I would be paying approximately $21.75 + tax. Instead I was presented with a bill for $27.89. When I questioned it I was informed that only 1 hour was billed at $14.50 and that the 26 minutes was billed at a rate of $0.40/minute which is a rate of $24.00/hour, a far cry from the $14.50/hour that I should be paying. I was irate as you can well imagine. There is no published rate of $0.40/minute. Check out the published rates. http://www.launchgolfcentre.com/rates.htm It is illegal to charges rates that are not published and in hindsight I should have called the police and taught these rip-off artists a lesson. The receptionist was clearly inexperienced and ill-equipped to deal with an irate customer. She tried calling the owner but he didn’t pick up. She finally decided that she would only charge me $0.25/minute for the 26 minutes(which would amount to a $3.00 refund) but she was not allowed to refund my debit card (have you ever heard of something so ridiculous?). I asked for the business card of the owner. He doesn’t have a business card. I asked for the email of the owner. Apparently he doesn’t have email either. I will find another practice facility. I wouldn’t return to Launch for free.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.