Toronto LX Limousine
I found your site because I needed to tell someone about the experience I had dealing with Toronto LX Limousine. I booked a reservation online with this company and then found out that I no longer required their service. I felt that not confirming the reservation was enough to cancel the deal, as is the case with most services.
After receiving a phone call the day before the day I originally intended to use this company’s services, I was told I had to cancel by responding in an email. So I did this, 24 hours in advance.
Despite this, I was billed $261.61 for not canceling 72 hours in advance. I hardly think that the administrative costs of 5 minutes worth of phone calls totals $261.60!!! I called to try and resolve the issue and tell the owner “Joseph” that he was stealing from me and that his business practice was a very short term strategy. He basically told me there was nothing I could do because he had my credit card information already. He then continued to say he doesn’t need to worry about my business, and brag that his company is worth $2.5 million. Well Joseph, that’s because you’re stealing from people Joseph! Shame on you!
I know other people have probably experienced this same situation and I don’t think it’s fair that companies take advantage of the “fine print” to steal from customers with good intentions. If anything, I hope I’ve at least succeeded in warning others not to make the same mistake in having good faith in transportation companies like Toronto LX Limo.
Sincerely,
Andrea (last name protected for privacy)
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Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
August 27th, 2010 at 4:29 am
That arrogant bastard Joseph needs a good dose of reality to set him straight. Do whatever you can, short of murder of course, to get back at his company.
November 21st, 2010 at 12:02 pm
I AM WONDERING IF THE COMPANY I JUST HAD A PROBLEM WITH IS THE SAME COMPANY? I HIRED TORONTO LIMOUSINE SERVICES. IS THIS THE SAME COMPANY? THEY WERE TO PICK UP MY ELDERLY MOTHER IN LAW AND MY AUNT FOR A SHOW, WHICH THE DRIVER DID, IN FACT HE CALLED ME AT THE TIME OF PICK UP TO SAY HE WAS THERE. AT THE SHOW’S END, HE NEVER CAME BACK!!! THEY STOOD THERE OUT IN THE COLD, AND THE DRIVER NEVER CALLED ME. I WAS NOT AWARE AS MY MOTHER IN LAW DID NOT CALL ME UNTIL TODAY TO TELL ME SHE HAD TO TAKE A TAXI HOME.
August 10th, 2015 at 6:54 pm
I’m never recommending your company ever u rip people off. Extra charges on credit card which my friend never said yes too.
August 17th, 2015 at 4:40 pm
We used Toronto LX Limo two weeks ago for our wedding. The driver did not show up to pick me up, resulting in me as the bride taking a taxi to the wedding. When i called to complain, he said my husband told the driver to wait, which he did not. What is the point of filling out the form of location pick ups etc if it is not followed. Moreover when we asked the other limo driver if the sedan that was to take me, was on his way, he said it was. after 15 min wait, i took a cab. The office showed no apology or even empathy. Just told me i couldn’t expect the driver to have the reliable information. Awful customer service.