Hyundai Mississauga
I bought in August 2007 a Hyundai Santa Fe. I noticed about two months ago a rust on my driver’s side door (inside of the car), which I took to the dealer to have it inspected. I first of all need to clarify that I have purchased this vehicle at the Hyundai Mississauga dealer, and since I had moved to the city of Oakville right after purchasing the vehicle in August 2007, I decided to start servicing the car at the dealer located in Oakville instead, just for convenience.
The first comment the dealer in Mississauga had to make when I took the car for inspection was that I had not been servicing the car at their dealer reason for why they could not deal with the claim, as it would required too much paperwork for them to justify this claim to the head office. I alluded to the fact that I had bought the car there as well as the rusting protection for the car at the time of purchase, however, they mentioned that this policy only covers for rust damages caused on the outside of the vehicle not on the inside. This for me does not make sense. I followed their recommendation to take the car to the dealer when I usually do service it, the Oakville dealer. The Service manager at the Oakville dealer, Mr. Steve Allum, ask if I had bought the rust proofing, and asked for me to show it to him. When he looked at it, he mentioned that his dealer does not deal with the Diamon protection plan, that they have a completely different plan and that therefore he recommended me to take the car back to the dealer where I have purchased it from. This immediately to me sounded incorrect, as I was felt that no one wanted to take ownership for the claim neither wanted to provide the customer service any client deserves, even more for a car that was at the time only 18 months old.
I took the time again to contact the dealer in Mississauga to update the service manager Mr. Kohli about the conversation that I had with Mr. Allum, of course he said that his statement was completely wrong and that he was going to call him to discuss.
Three weeks after I did not have any response from neither of the two, despite the follow ups. At the end Mr. Kohli mentioned that he had agreed with Mr. Allum that the Oakville dealer would take care of fixing the door. To my surprise, after dropping off the car on 6 Jul 09, I got a call from Mr. Allum on 7 Jul 09 indicating that they had determine that they can not fix the door properly but have decided to put some kind of patch on the rust, as it was felt that I had caused the rust with the scratches caused by my shoes by getting in and out of the car. I have to say that this is the lamest excuse they could have come up with. Since when the cars rust by the contact they have with your shoes for getting in and out of a car. The recommendation that Mr. Allum had given me is that I need to take the car to a body shop for proper fixing, which could cost in the range of the $300 dollars he indicated, and that they were not going to assume responsibility for paying for this repair as it was considered outside of the car warranty.
I decided to follow up directly with Hyundai Canada to seek their advice, and was unfortunately turned down. The customer service department rep at Hyundai Canada told me that they can only go with what the dealer is telling them, and if they say that I had caused the scratches, there is then nothing they can do about it. I told the lady that I can not believe that they would jut wash their hands and not provide the Customer Service that someone’s deserve. I even told her that if that was the case I would return the car to the dealer. The response of their rep was that I can do whatever I wanted to since the car has already been paid by the bank, so basically they did not care what I did with it. As you can understand this is extremely disappointing and frustrating, even more so knowing that I still have a couple of more years to go paying the car. If the car is going to start falling into pieces from the inside out and they are not going to be responsible for responding for this then I do not want this car. This is the reason why I bought a new car, if I wanted to have a car that falls into pieces, I could have easily bought a used car for that matter.
I am writing to you to seek your advice and look at the possibilities that I have for making them pay for the repair. The clean up work the dealer did its very poor, I even noticed that the rust on the door is coming form underneath a plate that is sitting by the door foot step, so how I can my shoes get underneath this plate and also cause this kind of rust? In case needed, I do have pictures that I took to show exactly where the rust it’s actually located and also for anyone to look at the quality of the job the Oakville dealer performed. I am very concern about the lack of service Hyundai Canada and their dealers provide, specifically post-purchasing of a car.
I thank you in advance for your advice and attention to this matter.
Lizbeth Carmona
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
September 8th, 2009 at 1:59 pm
Thanks for the post. I recently purchased a vehicle through Mississauga Hyundai. Now I am a bit wary of going back for service.
I suggest you file a complaint through OMVIC (we all paid for this when buying a new car)
http://www.omvic.on.ca
Hopefully they will be better equiped to assist you.
October 31st, 2009 at 2:42 pm
If you feel that HACC did not resolve your problem why don’t you take pictures of the rusted area and send them in?
I’ve been in the automotive business for over 30 years. There’s rules and procedures that have to be followed as well. The consumer also has reponsabilities. If, by getting in and out of the car you drag your feet against the running board, causing the paint to wear and expose the bare metal, the manufacturer can’t be held responsible. I assume you’ll understand that. No manufacturer out there will pay for repairs that are behond their control.
Hyundai’s policies are very simple.
March 4th, 2010 at 2:41 pm
Hyundai Canada is completly useless when filing any concerns or complaints with them. In the end my dealership, Cooksville Hyundai in Mississauga came thru for me, the customer,because to them it is extremely important to have and keep unlike Hyundai Canada. Customer service is just a joke to them.
Thanks.
May 31st, 2010 at 8:33 am
I had a similar situation with my wife’s 2007 Santa Fe. Rust started to form around the rear hatch window. The vehicle is not even 3 years old and still under warranty yet they refused to fix it saying it is only covered to 60K for rust warranty (the vehicle has 74K). I have a 2002 Nissan Pathfinder with 155 K…no rust. We had considered buying a Tucson as a second vehicle to replace my Pathfinder, we are reluctant to buy another Hyundai. We paid $42K for our loaded Santa Fe, this vehcile was not cheap, I expected better service.
July 19th, 2010 at 7:37 pm
I was looking for purchasing a Hyundai Tucson at Mississauga Hyundai as well. But after I did some researches, I just dont see how much more value of hyundai you could get for the same money. Similar equipped Subaru costs the same plus it has more resale value.
I also heard a lot of bad story of Hyundai’s service department. For example, they tried to sell you other useless services that are not required and claiming that if you dont do it, you will void your warranty.
Personally, I think this rust protection packages is really a scam, and a pure profit for the dealer. They could make all kinds of reason to avoid your claim. You paid of fortune to get that peace of mind, but instead, you get stressed by arguing with these dealers.
Good luck on your situation.
September 21st, 2010 at 1:15 pm
We have a 2007 Hyundai Entourage which is a nightmare. It has been towed 16 times or more in the 3 years of our 5 year lease for failure to start. Hyundai Canada is no help in any problems whatsoever and the only recommendation I could give anyone is to stay away from Future Hyundai at Dixie and the 401. We cannot escape our lease without penalty and are stuck with an unreliable lemon.
January 12th, 2011 at 2:35 pm
My sister and I bought two vehicles from Northstar Hyundai in Alberta and we are both regretting the experience. I have been ripped off by being dole a used 2010 Sante Fe that was already registered with 1364 kms on it, at a NEW CAR PRICE WITH NO DISCOUNT FOR THE PRIOR USE (even though I was made to believe that it was discounted), and my sister has a 2011 Accent that started off the lot smelling like gasoline and two months later aftr they said it was fixed during a frustrating servicing visit to adjust the firing, it continues to have the problem.
January 12th, 2011 at 2:37 pm
My sister who is 65, was sold over $8000 worth of extras that she does not even understand.
May 24th, 2011 at 7:37 pm
Unfortunately, after leasing/purchasing 3 Hyundai Sante Fe’s and one Vera Cruz in five year period, I will not get another. Each vehicle had an issue and I remained loyal to Hyundai and bought or leased another. I purchased (as opposed to leasing) my second Sante Fe (and third Hyundai)in 2009. I had to keep bringing it back for oil leak issues. Trying to recover from very extensive surgery, I could not be constantly inconvenienced by having to bring the SUV back and forth to a local mechanic (checking oil levels) and then to the dealership a few times to get the issue rectified. I decided to trade it in for a new Sante Fe. I took a huge loss on that trade in only to find out within a week of owning the new vehicle that it had a severe torque steering problem upon hard acceleration (when passing someone or getting on a highway). The vehicle would sometimes pull left, sometimes right and sometimes both. You had no idea which way you would have to compensate to correct the pull. This is a front wheel drive Sante Fe. Apparently, the engine horse power was increased in the 2011 Sante Fe and since they did that this problem began. I had four other front wheel drive Hyundai vehicles and never had this problem. This is a serious safety issue and Hyundai did not stand behind it’s product. Two independent mechanics drove the vehicle and deemed it to be unsafe to me,my passengers and other vehicles around me on the road. That meant nothing to Hyundai;they claim the other mechanics (both have 25+ years experience) are not “Hyundai certified”. The dealership is trying to work something out for me to get into an all wheel drive Sante Fe, however, if I wanted an all wheel drive vehicle I would have purchased that in the first place. Not looking forward to the additional monies I will be paying on this new, AWD vehicle nor the gas I will be spending for a heavier vehicle. DO NOT BUY Hyundai. They have also had this issue with other models which you can read about on many internet sites. Hyundai lost me as a loyal customer as well as several family members and friends who have been watching/listening to see what Hyundai would do to make this right. They did NOTHING;basically said tough S T! We’ll see what they say if someone is seriously injured due to their incompetence. I will be contacting the NTSB,IIHS,JD Powers,Consumer’s Digest and any other organization who can look in to this potential safety hazard. In the meantime, I will be blogging and writing to the above and on my vehicle windows “DO NOT BUY FWD SANTE FE. SEVERE TORQUE STEERING PROBLEM. UNSAFE!
August 5th, 2011 at 11:36 am
I so agree with Debbie. I purchased a 2007 Entourage from their dealership at 401 and Dixie and all I can say is, it was worse than a nightmare. I have been having problems galore with my van and every time they come up with different solutions but the problems still exist. To top it all, different service guys give you different quotes!! I have been back and forth practically every month and the problems continue to remain unsolved. The service department is a nightmare! I would never recommend anyone to go to this location!!!!!!!
February 10th, 2012 at 10:00 am
Hyundai CAMBRIDGE!!!!
What can I say – I am a repeat Hyundai purchaser and I must say this second experience has been HORRIFIC!!!!! I purchased an Accent based on the promise frmo the sales rep and Manager that it was fuel efficient and I would get up to 800-900 kms on a tank of gas!!! WOW thats incredible as I drive down the 401 every day from Cambridge to Pearson. Needless to say I am not getting that mileage. I am luck to get 500km and that is driving under 110km/hr.
Has it back for service twice now – been promised by the Manager that he would make it right. NOTHING I am still driving the car which is costing me double the gas money than anticipated!!
How on earth can these dealerships get away with advertising one thing and than not standing by it when it does not happen!!
Next step on to head office!! There is definitely a manufacturing issue with this car (perhaps a one of it happens) but still I am stuck with this car.
VERY VERY UNHAPPY HYUNDAI CLIENT
March 29th, 2012 at 9:51 am
Hello,
I would like you to look in to this matter and expose the Fraud/scam practice conducted at “Ontario Hyundi” located at 1505 Dundas St.East, Whitby,Ontario.
On March 08 / 2012, I went to “Ontario Hyundi” located at 1505 Dundas St.East, Whitby , Ontario . I spoke to salesperson Dwayne SHAW, regarding the purchase of a 2012 Hyundi Sonata in silver colour. Dwayne initially advised me that they don’t have a silver colour in stock but they will find me one. few minutes later, Dwayne told me that they found one and should be ready for pick up on Monday (March 12). I asked Dwayne where is the car coming from and he said that it’s coming from a local dealership. I agreed on a purchase price and singed the bill of sale.
On March 12 / 2012 at approximately 1400 hrs, I picked up my new 2012 Sonata, V.I.N #**********, with 176 kms. For some reason., the interior of the car did not appear like a brand new one. Couple of hours later while I was sorting out the paperwork at home and I discovered, that my “New vehicle” was previously registered March 07,2012, to “Greg Mason Service Inc. Ontario Hyundi”, with Ontario plate # BLPZ656, and on March 12 /2012, it was registered to my name.
At this point I became very upset over the fact that “Ontario Hyundi had sold me a used car as a new car to me. I immediately realized that this is a fraud / scam. I contacted the salesperson Dwayne SHAW and told him what I had found out. Initially Dwayne, down played the situation and said it’s nothing uncommon about this and they have done several of this transaction. I new Dwayne was covering up, I insisted that I want a new car. Dwayne called me back short time later and said that “I spoke to my manager, You have been a good customer and we will get you a new one”.
On March 15 / 2012, I picked up my new delivery of the 2012 Hyundi Sonata. Even on this day Dwayne told me that “You have the facts wrong and that they have done anything wrong and that they have sold several previously registered cars as new ones”. I again told Dwayne that what they did to me constitute a “Fraud / scam ‘ that I will be filing complaints with appropriate authorities.
Note: If I had not discovered the documents, I would have gone on with my life, believing that I bought a brand new car.
This matter should investigated thoroughly, because I believe their may have been several other victim like me. This dealer ship’s licence should be revoked and be exposed to the innocent public to come forward.
I emaild my complain to Hyundi Canada but to this day I hve not received any response from them.
I have contacted “OMVIC and the Ontario BBB” and filed a complaint.
I am seeking your help to expose the fraud /scam, this dealership is involved.
Respectfully submitted
Siva S.
April 2nd, 2012 at 12:19 pm
Niagara Falls Auto Value Hyundai
Stay away…they upsell you on service not required. Eight hours for a Safety Check and many items were not needed to pass. Bought out our 2007 Santa Fe and had to tell the Finance person what was needed to flip the registration. Nine hours of my life I will never get back. Sales people walk around and are loud and obnoxious. No professional people here…..
May 7th, 2012 at 6:51 pm
I would like to say with all the negatives i read Milton hyundi has been great. They really treat people great specially sales person name kal who I bought my car from and has been there whenever i had questions about the car. So far my cars been running great going to be having my first oil change soon. Love the 2012 sonata .
Thanks Milton hyundi
May 30th, 2012 at 3:14 pm
We are talking a lot about Good / Bad.
I purchased a Santa FE ( 2004), from Mississauga Hyundai.I was told to buy FCPP – Extended Warranty along, which I did.
Mississauga Hyundai Dealership Cheated me, sold me a defected Vehicle, with Wrong Safety Certificate / Service Reports.
I had contacted the sales man, on 3rd day of purchase and his response was ” Sales is over, Contact Service “.
Response of Used Car Manager – I just sell, what come son floor for selling from Service.
I been following up with Company for long, Me and my Family had a miraculous escape cause of defective Car.
I have spent more than 1000 dollars cause of this defective car.
Many Phone calls, Mails to so called company Bosses / Representatives are of no use, just been told contact him / her.
In one of their Advertisements, Owner is standing with a Ball”, seems for this dealership, a customer is a ball, which can be kicked all ways, here, there.
One of the fellows in the dealership, told me many cases like this, these people have lot contacts, so nothing can happen in canada.
Hence, I have decided to be quite.
June 14th, 2012 at 8:15 am
Here’s my Hyundai horror story. Bought a relatively newer used vehicle from Nav’s Hyundai of Mississauga. I drove the car home on the hiway and found the transmission not shifting or not shifting at the regular RPMs. Returned the same day with the car. Told there is nothing they could do. They sold me a car with a faulty transmission right off the lot. I had to pay for a used transmission and installation! I had no choice as I was in for a nickle to begin with so now I’m in for a dime. What a b.s. ripoff. NEVER again to I go to Nav’s Hyundai in Mississauga. They even opened one in Toronto. Bastards!!!
July 6th, 2012 at 9:40 pm
2010 hyundai bad gas smell in car..took it to dealer four times they said nothing wrong all in my mine where is the warnnty will it catch fire dealer wont do nothing for us this is at dartmouth hyundai ns
October 4th, 2017 at 7:55 am
I am currently experiencing poor service from the Hyundai service center on Glen Erin in Mississauga. I spent 2500$ replacing my clutch and when I got it back the gear shifter was acting up. Instead of smoothly shifting from gear to gear, I would now occasionally hit a shoulder and be unable to switch gears momentarily which almost got me into 2 accidents. I brought it back and 2 seconds after saying I was having gear shifter issues he said “oh that’s totally unrelated to the repair we just did” you are telling me, that after you replaced my clutch… which is connected to the GEAR SHIFTER, that it’s unrelated? complete garbage. I have submitted a complaint to Hyundai Canada and told that service center to look at it. The mechanic also admitted that he had a lot of trouble replacing the clutch as everything was seized and that the little screws took forever as he was afraid to break them and if he had to take it apart again he wasn’t sure what would happen. Oh yah, that’s a great excuse not to fix an issue you caused. *applause*