I’m not a criminal! Why Rogers Sucks. Where to begin…
Rogers is a Canadian company that provides television and cell phone service in Canada. Because of the liberal Canadian laws and the stiff capitalist competition allowed, they are one of only two companies in Toronto to offer television service and one of the four that offer cell phone service. No wait. Rogers now owns Fido so they can stand on the podium of three. Wow! Talk about consumer choice.
Where to begin with Rogers? Over the past few years they have done more to irritate me as a consumer than any other company I’ve been forced to deal with. Should I start with their shoddy internet service which is guaranteed (not in writing) to go down at least once a month? Or maybe their wireless phone service and their inability to register my address change after sending out a bill to my new address and then cancelling my service? Or how about their cable tv offerings of “digital” channels which are for the most part analog?
No. That would take a month to write about. Instead, let’s talk about the Rogers store at Yonge and Sheppard.
I just moved into a condo near Yonge and Sheppard in Toronto. The “maintenance” fees include basic cable service. So, I thought I’d go down to the Rogers store and ask about getting some of those digital channels they’re always talking about. I walk into the store:
Three people in succession speak to me.
Them: “Hello.”
Me: “Hi.”
Them: “Hello.”
Me: “Hi.”
Them: “Hello.”
Me: “Hi.”
Okay. So everyone behind the counter says hello. Strange. Usually they’re just rude. This is a change…
I should at this point mention that I have a backpack on. I proceed to make my way to the service counter where they deal with the cable services and inquiries. The counter is maybe 4.5 meters (15 feet) from the front barrage of hellos.
Just as I turn away from my last “Hi”:
Them: “Ummm… I’m sorry but… Can I ask you to leave your bag at the counter?”
Me: “I’m just going over there to talk to them. I promise not to steal anything.”
I point to the counter within plain view of the front desk.
Them: “I know but it’s a policy.” (Delivered with a contrived smile which pretty much turned my stomach at this point.)
Perhaps I should explain my incense. This location just opened up a few weeks ago. It’s not like they have had a long history of people stealing chocolate bars. Everything else has a magnetic strip inside the case after all so I can’t really see the great economic harm they fear.
No, this is just a company deciding that even though I’m there to offer them my hard earned money, I’m a criminal above all else. I can’t even feign racial discrimination as I’m not a minority. But my wife is so maybe they thought she’d be doing the stealing and shoving it into my standard issue shoplifter backpack.
I can’t figure out any excuse for them other than stupid policy decisions carried out by trained monkeys. Chimps who can’t connect the fact that the money I was there to offer to their company goes straight to their minimum wage paycheques. But I guess me leaving my bag behind the counter is more important than running their business.
I wouldn’t have minded so much really, but leaving my bag there would have meant taking out my personal belongings, wallet and phone and so on, and then carrying them around for no reason.
To finish my story:
Me: “No! I don’t want to leave you my bag.”
I then proceeded to vote with my wallet and walk out of the store muttering some kind of profanity. The previously “Hello” shrieking chimps huffing offensively at my behaviour. (Yes. I was in a bit of a bad mood as well.)
What happened to customer service? What happened to human intelligence and personal freedoms? When did people become such sheep? How is it okay for a corporation to request your personal property or not offer you service?
August 3rd, 2010 at 5:44 pm
I recently lost my canadian citizenship and have been living in the us. In march of this year my account was put on suspension (hadn’t used phone since february) at which time my balance was $232. They’ve not upped it to $561, basically continuing to charge me the same amount I would pay if the phone was activated. Can they do this? I don’t want to pay them, but if I don’t they’ll throw on another $400 cancellation fee.
August 20th, 2010 at 10:30 pm
For over a year, I got calls on my pay as you go phone from Gemma Communications, which is a company soliciting people to get Rogers home phone and cable. I am on the DO NOT CALL list. It didn’t stop until I complained to the authorities.
Since I had the service, I have experienced my internet shutting down from 5 minutes to several hours. There is no pattern to it.
Last week was really bad. I got the Rogers customer service rep to admit they were doing service in my area and that is why my internet didn’t work. It is so nice of them to notify their customers. [/sarcasm]
On the 15th of August, it went down again. I was told they were doing service in my area again and that it would only be off for an hour. It never came on again. I called their 24 hour line and it kept on telling me to call during business hours. I finally found a way to reach these idiots. They blamed the outage on me and they scheduled somebody to come over to my house a week later haha.
I had enough on Monday. I called in the afternoon and I decided to cancel the service. I told the customer service rep that I will pay them till the day I cancelled and I will return the equipment to one of their locations. She tried to offer me credits for the time my internet didn’t work and she also offered me reduced internet charges for the next 12 months. That just made me more upset and I told her I was not interested.
She then told me I had to give 30 days notice. I told her NO. She revealed her true colours when she didn’t offer me anything when she found out I was serious about cancelling. She thinks I am going to pay for the days I had no service and till the middle of September.
I know they are not going to give up. Everytime they harass me, I intend on damaging their organization.
August 24th, 2010 at 3:11 pm
RE: Email is deleted when account is disconnected.
We had moved to a new home did not have Rogers as an option for internet. We had to disconnect our service with Rogers. To my surprise, my [email protected] was deleted. I was under the impression my email was tied to yahoo and would still exist. I was wrong.
Not only have I lost all my contacts and email, Rogers customer support is not helpful at all. Standard reply:
Rogers CSR says:
Yes, I do apologize, but since the email addresses are linked to your Hi-Speed account, the email address itself is discontinued when your service is disconnected. I apologize for the inconvenience.
Let this be a warning to everyone to start using carrier independent email service or use some type of desktop client on your machine for e-mail. Once you disconnect your service, say bye-bye to all your data.
August 29th, 2010 at 6:37 pm
Screw the cell service. I knew that sucked 5 years ago. I’m sick of the pathetic excuse for internet I get sent to my house. I’ve been connecting to a neighbours network for the past 2 weeks, but we still pay our rogers bill. Road works cuts our cable on thursday and the repair guy comes out on monday?!?!?! WTF guys!?!?! Thank God I pay you guys thousands of dollars a year for this pathetic service.
September 8th, 2010 at 8:53 pm
This is a very informative site; thank you. I am looking for a law firm that has experience litigating with Rogers. Any suggestions? Thanks
September 29th, 2010 at 3:46 pm
I hate Roger’s because they are inflexible with customer’s who close their account. It’s almost like they want to punish people by attacking their credit rating for no good reason.
I canceled Rogers Communication service wireless plan because I wasn’t getting a reliable signal and would miss many phone calls as a result. Even though I had been a fully paid up customer since January 2006 until January 2010 I ended up renewing my contract in 2009 with a blackberry thinking the reception would improve. I got sick of tech support not fixing the problem so I transferred my service to Bell, then notified Rogers Communications Inc after. Because I was left with a huge early cancellation fee, I offered to pay 100 dollars per month and that’s the best I can do until it’s paid over 6 months. The final payment was an over payment more then a month ago and I have yet to see them send it back. Yet when the amount was down to $150 a mark showed up on my credit report that has adversely affected my credit rating as well as the balance of available credit.
I am due for a housing loan that likely depends on me having a good enough credit rating. Because Rogers chose to pay a collection agency to go after a customer already paying I am left with an unfair hardship on an account that was not only paid in full but over-paid. The monthly payments were received directly by Rogers yet they screwed my credit rating for no fucking reason.
How can I take action against Rogers for this?
October 5th, 2010 at 4:15 pm
When they start threatening action – tell them “see you in court”. Be sure to let them know that they had better bring all of their computer records of all conversations and business transactions, better yet, tell them that you want all that before you go to court. They are a big corporation, they should be able to do this easily – but they can’t without spending thousands of $$$. It is a reasonable request that they will not be able to honour. If you have been given the excuse “We can’t cancel your phone because the system is down” – make sure you get records of all of their mainframe computer downtime and outages as well. The times better match up (They won’t).
October 28th, 2010 at 8:22 pm
We had Rogers come to install a new line in our house and they ended up going to the wrong address. He finally ended up showing up and putting in the new line. However, he was so angry that he left before making sure our Rogers box worked…which it didn’t.
We called back that night and they scheduled a technician to come out the next day to take a look.
Well we waited and he never showed up because again he went to the wrong address. We had to call back again and schedule another appointment.
Guess what??? Yep…went to the wrong address again!
Waited on the phone for 45mins to get this straightned out and they reassured us that everything was fixed and that someone would show up this time.
Nope…they had the wrong address on file still.
Finally got someone in Rogers that knew what they were doing and finally fixed the account and now our box works!!
However, this agent promised to get us a free PVR and was going to talk to the manager and call us back. It has been two days and no phone call.
No worries they haven’t heard the last from us!!!
November 15th, 2010 at 10:49 pm
Roger’s is a pain in the ass. I have only a couple more months on my cell plan and then Telus here I come!
I was hospitalized about two years ago for a few weeks and while there absolutely nothing got done- that includes paying my Rogers Bill. I got out and set about fixing everything. My services had been put on hold well okay whatever I go down to the store and make a payment for all the charges.
This is after getting a good two dozen phone calls from them in only a couple days; I was irritated when a week after I had paid my bill my services had not been restored (despite being told they would be) and my payment had not been registered, okay really not a big deal I paid cash in a store it takes a few days to register. I call them AGAIN and the woman on the other end starts telling me to make a credit card payment- well I would have done this in the first place but I’m a student who DOESN’T OWN A CREDIT CARD. I inform her of this and pretty much the whole phone call consisted of this back and for.
Roger’s Rep: “If you just make a payment by credit card we will restore your services immediately.”
Me: “I already paid and I don’t HAVE a credit card”
Roger’s Rep: “Are you sure you don’t want to make a payment with a credit card?”
Me: “I don’t own a freaking credit card!”
Repeat about a dozen times.
Finally that got sorted out. I was late paying this month because a cheque I had due didn’t come in when it was supposed and yet again having the same issues!
I also had a phone from them that decided about 9 months into my having it that it was going to be a pain. It wouldn’t delete texts all at once therefore I had over 1000 freaking messages that I could only delete one at a time, followed by after about 40 deletions it would freeze and I would be left waiting for it to load for almost 2 hours to try this all over.
I went to a Rogers because I was still under warranty and was told to try a system reset; tried and it didn’t work. Went back was told to see so and so at one of their stores, go to him and he says I can download a program free at home to fix it. Download program, connect phone, talk to person on phone and nada! Go back to store because person from other store says to just get them to send it off. By this point I have been dealing with this problem for 2 months and my warranty term is ending soon as well I am going on a trip out of province on the bus and I’d really rather not be somewhere unknown without a reliable phone.
I was finally told that my phone was shot but they weren’t going to cover me (never explained why) and because I was leaving the next day on my trip I didn’t argue just bought a cheap replacement phone.
I can’t wait for my plan to be up!
January 23rd, 2011 at 12:55 pm
I wrote earlier on this site that these pieces of shit ruined my credit rating for money I don’t owe them. Well, I’m reporting that their collection company gave up and the calls have stopped, not that I care, a ringing phone doesn’t bother me at all…lol. As well, I met a mortgage person who says he doesn’t even look at rogers reports on credit reports anymore. I was informed that Rogers has caused so many unnecessary and incorrect rating reports that he would rather just overlook it than try to deal with. He told me to find a property and that he would give me a mortgage. Finally, the world is starting to close in on these corrupt and incompetent idiots.
As well, I install and service products for the phone company and I am belated to say that our fiber service is kicking Rogers ass. I am receiving winbacks (customers who switched to Rogers and got fed up only to return to us) at the rate of about 3 or 4 a week and they all say the same thing. ROGERS SUCKS AND THEY”LL NEVER BE IN MY HOUSE AGAIN!!!!…lmao. So there ya go people, we’ve all been screwed by these fuckin losers but there day is coming. They can’t continue to lose customers at this rate and they have absolutely nothing that can touch our fiber. Sucks to you Rogers but you fully deserve your loss of market share.
February 6th, 2011 at 3:26 am
I had a horrible experience with Rogers cell service. It truly truly SUCKS!!!! As well as the customer service. Huge bills for all sorts of things we were not informed of when we went over the contract with the sales person. The sales person who basically looked us in the eye and lied through his teeth. You all know what I am talking about. Finally got through to one decent human being after months of horrible service. Constantly dropping calls and or no service at all. She said that Rogers could not guarantee service so we got out of our contract without having to pay early cancellation fees.
We switches to Koodo -no contracts excellent service and 70 dollars a month for 1000 anytime minutes + free long distance anywhere in Canada. Totally awesome service and bills have been right on. I recommend checking them out best company I have dealt with for a long long time.(fingers crossed)
February 17th, 2011 at 6:51 pm
iPhone 4 False Advertisement.
So ive been with rogers for 5 years, Ive been waiting for a new iphone for 4 months, finally I had enough. I called rogers and told them I was going to cancel and buy out my contract for $340 unless they could get me an iPhone. They told me they would make an acceptation and fed ex me an Iphone if I resign my contract, which I did. Expect 10-15 days for delivery, 3 weeks max. Two days later I called Rogers because I hadn’t received any shipping information. They told me they were back ordered and it could be anywhere between a week and two months before my phone was even available to ship… ARE YOU KIDDING ME. They got me to sign a new contract under false pretenses. So after talking to an additional 2 managers in different departments switching me around they finally took 2 months of my data plan off my bill, and would not renew my contract until they got the phone in stock… My recommendation is to goto Telus. If my phone is not available to be shipped by monday Im leaving them and buying out my contract. Im a student, I cant really afford the extra 400 to buy out, but I have enough stresses in my life with midterms and exams, the last thing in the world I need right now is dealing with Rogers.
March 5th, 2011 at 3:00 pm
I think I have most of these stories beat. We got a call from Rogers informing us my husbands cell contract was due for renewal. They convinced to change our home phone to them as well to save 5%. I was not happy about it at all since our kids had problems with Rogers wireless contracts in the past. The worst of which was an account they cancelled the plan on for no reason without contacting our son and he was paying for each and every call until he got his bill and called Rogers for an explanation they couldn’t provid.
We switched to Rogers in January of last year and they assigned us a home number. After 5 months we started getting calls from a 1-888 number looking for a person who is not any of us. These calls continued for 3 months and finally I asked who was calling instead of just telling them they had the wrong number. They are a collection agency calling on behalf or Rogers for an unpaid bill. I tell them we have had the number for 5 months and they must be looking for the last person who had this number and I then contact Rogers so they can fix it in their files.
These calls continue, sometimes 8 times a day so I again contact Rogers who look into their files and find our number has supposidly been assigned to someone else 2 months after it was assigned to us. I ask how that could be and they have no answer but promise to look into it. The problem still continues but now I’m being threatened by the collection agency so I contact Rogers again only to get the run around and this time I have had enough.
I email the presidents office and receive a phone call asking how I expect them to help me if I don’t have the full name and account number of the person the collection agency is looking for. Where exactly would I be able to get that from? I am then told I must have an old unpaid account and that’s why I’m getting these calls. The calls do however stop for a few weeks.
I start getting calls from Fido now looking for payment for this same person and I explain the problem and the calls seem to stop.
Yesterday I once again start getting calls from the collection agency. I called a lawyer!!!
See you in court Rogers!
April 13th, 2011 at 7:39 am
There is active DECEPTION in what they do, too.
I always watch my usage and look out for the warnings when I’m nearing my limit. The last three months they don’t send me any warnings so I went over my limit without realizing it. I call up to tell them about it, and they not only say they sent the warnings, but…
That I VERIFIED them. That’s the same shock as showing someone a signature on a contract to give them your house.
I NEVER verified shit. That is an outright LIE. And it’s not like I forgot, I look out for those warnings, and was waiting for one I didn’t get.
May 19th, 2011 at 1:52 pm
I’m actually a Rogers Plus employee. You’d think that we might get a slight upperhand when it comes to our Rogers contracts, but we get treated just as poorly as all of you.
Two months ago, I had a co-worker set me up on a brand new contract with an iPhone. From there, we were going to transfer my boyfriend’s existing Rogers line to my account and I would assume responsibility of it. It’s simple enough to do. My co-worker managed to botch it.
Instead of just transferring my boyfriend’s line, he managed to cancel it, then start it up as a brand new line under my account. Because of this, I was sent a charge for an early cancellation fee from his old account. My boyfriend was also due for a hardware upgrade. This was cancelled and my boyfriend was signed on to a new 3-year contract using his very old phone. My co-worker managed to perform 4 credit checks on me in 1 night which wrecked my credit and, in turn, the computer asked me to pay for multiple security deposits. After this was done and we went home, Rogers began to harass me for a $400 security deposit that I should not have had to pay. They also refused to allow my boyfriend to upgrade his phone. They wanted him to wait another 2 years.
Everytime I called customer care, they were just about useless and always threatened to cut off my lines if I didn’t pay the deposit. Also, I had already provided two separate $100 deposits (totaling $200) but Rogers insisted that one deposit had been bounced back. I have a credit card statement that states otherwise.
I got my store manager involved and as hard as he tried, he really didn’t get anywhere. I contacted our area manager. He wouldn’t return my phone calls nor my email. I then had to go to the Western Regional Manager. Luckily, she replied within a day and got on my Area Manager’s butt to do something. Because no one could seem to fix the account, I asked to have it cancelled. I was not going to stay locked into a 3-year contract for an account that was that messed up. They agreed to do this.
I got my final bill at the end of April. It was for over $1000-two cancellation fees. I was able to get my boyfriend’s cancellation fee dealt with pretty easily, but two months after the original activation, I’m still trying to get mine waived. The area manager seemed to have fallen off the earth so again, I had to go to his boss, the Western regional manager to have it dealt with. He then promptly called me last Friday and said he’d have it cleared by Monday. It is now Thursday and my account still isn’t cleared.
What I hate the most is that I have to go into work every week and sell people phones knowing very well that this is the kind of service they have to look forward to. It’s a requirement of my job that I sell phones. I told my manager that I could not, in good conscience, sell wireless. He’s an understanding man. While I can not be relieved of those duties, we’ve silently agreed that I will continue to avoid selling them but I am trained to sell them if there is a need.
On a side note, I’ll let you in on a little secret:
Recently, I’ve been faced with a moral dilemma. We have a number of customers coming into the store inquiring about getting an iPhone 4 on a hardware upgrade. However, we were specifically instructed by our Area Manager (the same guy who’s ignoring my phone issue) that we could only give these phones out to new customers. This is because Rogers only cares about getting new customers. Although an existing customer who is eligible for a hardware upgrade is totally within his/her rights to get an iPhone4, we can not provide them with one. If a customer calls and asks if we have them available, we have to lie and say we don’t. Most of the time, I just hand the phone off to someone else so I don’t have to be the one who lies.
Also, beware if you send your phone out for repair. It’s crazy how many phones we lose track of or just lose entirely! And sometimes repairs take months even though we’ll quote you only a few weeks.
I have had one too many customers come into the store with a crazy story about how Rogers is screwing them over and now I can definitely sympathize with them.
~End Rant~
May 21st, 2011 at 9:03 pm
Wow – this has been going since 2005?! I signed up with Rogers, unfortunately before reading all this stuff. They do really suck, as much in 2011!
I have moved here from Australia and honestly North Americans are getting the big shaft when it comes to cell phone plans and options.
In North America, they charge you to receive calls?!! why?
prepaid is more expensive than being on a plan? They have your money ahead of time and are making interest on it for a month! they should be paying you!
being on a plan forces you to stay with them for a 3-5 year period, and you get penalized for any changes.
July 4th, 2011 at 4:13 pm
I don’t understand why we have to pay 6.99 per month for an extra outlet when we have more than one tv in our house. we have one rogers box, specials channels only on one tv, but for basic cable on the rest of our tvs, we have to pay more everything for the extra outlets. thats so dumb. we’re paying for one line but extra because we want extra tvs….
July 4th, 2011 at 4:17 pm
shoot i forgot to mention, at our last house, the technician set everything up for us and we were able to all our tvs without extra charge and when we moved the stupid 6.99 per month thing came up…
July 4th, 2011 at 4:32 pm
my managers boyfriend works for them as an editor. they moved houses so they moved their services and they were charged like 1000 dollars. he works for them and he still got screwed over. whatever happened to employee discounts?
July 19th, 2011 at 7:16 pm
HONESTLY FUCK THOSE FUCKING MOTHER FUCKERS, We have a family plan that should be $85, but we get a bill for $150 every month, it cost $400 for each person to cancle a FUCKING accoun, i went to rogers and said ” you guys are treatning us???? you mother fuckers fuck you” then i went there at about 2 am next day and black sprayed ” fuck you ” on the door and egged the whole place,it cost me $20 but its worth it. Next day it was all smelly and fucked up, i made rogers loss business for a day. We should all do this every fucking day so that they loss business. FUCK YOU, YOU MOTHER FUCKING COCK SUCKING FAGGOT PUSSY ROGERS FUCKERS
July 21st, 2011 at 9:31 am
A pile of garbage Rogers is, from their cable TV to their internet to cell phone services. I am done with them and never again. They are incompetent and also trickster that will try as much as they can to squeeze your last cent for a terrible service.
Take my advice, if you are with them quit, if you are not don’t you ever dare to sign for any of their services. Stay away from Bell too.
July 26th, 2011 at 6:24 am
ROGERS is claiming that I didn’t return a cable modem. But I DID. (What is one going to do with a small blue metallic box-sized thing??? It is useless unless it is connected.) When I was at the store, I had similar experiences to what other people have voiced. 3 people at the counter- all talking amongst themselves – oh, and they can’t serve me because the machine is down. After waiting, for a staff person to serve me, I am given a printed receipt and am told to keep it. Unfortunately for me, I threw out my closed bill probably about two weeks ago…because I hadn’t heard from them, I figured everything was ok. SO WRONG! I’m hearing from them now, of course.
The store has no record of the return and neither does the warehouse, it seems. So at this point, it is my word against theirs. Who is going to lose? Me,it looks like. I’m going to learn about small claims court!
August 5th, 2011 at 9:26 am
It looks like everyone who has heard of rogers has had a bad experience with them. It is the result of a terribly run capitalist economy by persons interested only in themselves. What they fail to realize is that they wouldn’t be in the position they’re in if it literally weren’t for every single other person other there and if they continue to treat and charge people the way they do their positions won’t be there to achieve. I found it funny that they slap the title “Student Plan” on a plan that offers nothing truly useful for $50 a month. Apparently these people don’t even know what a student is!
August 16th, 2011 at 12:21 pm
The leading cause of stress for this 16 year old boy is none other than Rogers, a supposedly family friendly company who had no name untill the last decade. Yes, thats right, this media corporation that bought Sportsnet, theToronto BlueJays, and renamed the Skydome have achieved all these things through their treacherous lies and deceitful facade.
As a 2nd generation immigrant, able to speak english more fluently than my father, i normally take the phone in matters of billing and technicalities constantly translating what the representative says to my father.
We had come to Canada approximately 10 years ago to live in the house(we now bought) sharing with a family who lived downstairs. They were already with rogers(i dont even bother to capitalize) so we shared cable with them and received a cable box. When they left and we bought the house(6 years ago) we agreed to take their account and called to rogers explaining what we intended to do. The representative we spoke to assured us that everything had been handled and taken care of. So we took the basement tenants rogers account and they moved out taking their own cable box because they decided to continue with rogers as their cable provider.
Everything worked fine and ended up great right??????? No! (laughs) this is rogers! remember?
it wasn’t until recently that we discovered that we have been charged for 2 cable boxes when we owned only one. Turns out everything had not been taken care of. In taking the basement tenants rogers account we had been the keepers of a spare cable box that quietly hides in who-knows-where? $5 every month for 6 years come up to approximately $360 not a big deal right? No! that spare $360 could have bought me 30 buckets of chicken (some comic relief for the guys who find this story dramatic) The money was one thing, the unreasonable, rude bitch was another.
My dad had me calling rogers and it took me 30 minutes of my life listening to the bad static of music and lies spoken by an automated voice. The representative we were connected to was no better. She was rude, abrupt, and stubborn constantly cutting me off to speak. Her explanations made no sense but she continued to blabber her lies explaining how it was the companies policy. We told her we would cancel all our services with rogers and she answered in a cool, relaxed voice “we can work that out too”.
In the end it was concluded that:
1.we cannot get full credit back for the $360 we had been charged, instead 2 months worth of charges which came about to $10
2. They will continue charging us $5 every month until we return this God-Knows-Where? cable box or pay a $100 fee for the box.
So 6 years ago you assured us(through a 2~3 hour call) that the basement tenants account transfer to us was successful to every small detail including the tenants taking of their cable modem and recently you told us that we have been paying an extra rental fee of $5 monthly for 6 years because of a modem we don’t have. On top of that you can’t give credit back for the $360 you OWE us but instead you will continue charging us $5 monthly until the DAMN DEVICE SHOWS UP OR PAY A $100 FEE! WHAT THE HELL rogers??????
August 28th, 2011 at 11:33 pm
I tried Rogers for a while too… Only as a professional customer care rep. I soon discovered why I was always hesitant about getting service from them in the past.
As a professional, it is difficult to care for customers who have been lied to, put on hold for over an hour and flat out transferred to more departments than I can keep track of. The customers I was able to care for were awesome, but I was so disappointed that they were shocked at a positive experience.
Coming down with migraines became a trend and I couldn’t take it anymore š I am so sorry you customers have to go through it.
I have previously worked for 3 different telecommunications companies in different areas, all of which had problems, but I didn’t have to spend 4-5 hours a day apologizing for a customer’s experience with their cell phone provider, and educating them (although they don’t believe a word you say cuz they’ve been lied to soooo many times) on how to monitor and take control of their cell phone.
August 30th, 2011 at 4:55 am
Rogers fucking sucks, stay the freak away from it. $400 to cancel a freakin account? Are you fucking shitting me? Honestly, we, the PEOPLE, should revolt and take those fuckers to the supreme court and sue them for billions of $ they stole…I’m so sick of it
October 4th, 2011 at 12:27 am
I’m sick of rogers I hope they get AIDS and die mother fuckers! Have you ever tried to explain to them the meaning of a contract? I tried! It was like talking to a brick wall! I’ve been screwed so hard by rogers over the years I’m starting to walk funny… I can’t switch because its so bloody expensive to pay their fees to drop their ugly ass plans! After this current bill I’m done! All those enticing discounts they kept offering me are disappearing and as such their is no benefit to stay with the douches. They have had to kiss my ass over the years to keep my business and screwed up doing that even. Enough is enough! Their warranty service is starting to suck big time, its so hard to get your phone fixed compared to what I was used too before. Their customer relations department sucks ass now also, they refuse to acknowledge their mistakes Which are numerous! I’d rather pay to leave at this point, than get an ulcer before I even begin my career dealing with them!
October 15th, 2011 at 4:36 pm
i totally loath this pathetic, paranoid co.
They are so bankrupt its funny, and they screw with their customers on-line
they wreck the netflix experience get a hint rogers, u suck or id be watching u online instead of youe geeks stalking me online
October 22nd, 2011 at 3:38 pm
I was with Cantel from its inception. I always paid ontime. I had my phone stolen 8 yrs ago. They insisted I had to pay $70 a month or buyout of 500. Since my credit was already in the toilet I walked away…dealt with psycho cunt collection agencies. I researched where the place was and awaited his usual 20 calls a day and was face to face in the parking lot as he went to lunch. I briefed him on all the laws he broke, and told him if he called me one more time, I’d make him pay. Rogers must be crushed.
November 4th, 2011 at 8:48 pm
Roger’s is the worst kind of scum. It took them a total of 6 MONTHS to resolve billing issues when my brother moved out of our parents house. When I moved out recently I worried I might fear the same fate. And yes we have! We were promised discounts as a “new” customer which we didn’t get and were charged for a cable box we literally do not have. The technician screwed up the cable and it didn’t work and another guy had to come on another day to fix it (not great timing, since moving is stressful enough!) Spoke to someone on the phone twice and was on hold for most of our evening tonight…ended up not being able to give us the discount (talked to a manager) although the discount’s STILL available and told us to drive all the way back to the stores (2 stores actually). Told them to cancel the internet tomorrow. Done. Didn’t even try to make us stay. Boyfriend’s talking on the internet right now to Bell…not as great internet and same price, but maybe they’ll have some customer service…Roger’s is the worst company I’ve ever had to deal with. They make me furious. I hate them.
November 18th, 2011 at 4:55 am
I have a Pay-As-You-Go phone because of all the stories I’ve heard about Rogers I would NEVER go with a contract. Anyhow…..It was alwas fine, since Oct. 2010…I hardly use the phone, but I am browsing the net and check my emails. So far so good. Recently, Nov. 09/2011, I buy again the $3/week data pass and browse the net, do my emails.. 2 days later, on Nov. 9th, I want to access the internet and I get the screen with the message that I don’t have a valid data add-on and I was asked to either buy the $7/week data pass or the $2/day data pass….?!?!?!!?
I phone Rogers, get transferred back and forth….they connect me finally to somebody from the IT department. He wanted to put the $ 3 back on my account and tried to find the error. Of course..he was not able to do so.
I was tired and waited for an important email, so I purchased the $ 7/week data pass. Even it was not a smart phone.
When I checked later on MY ROGERS I saw that the $3 were not refunded. Still not until today, Nov. 18th/2011.
The other funny thing (or maybe not so funny): On the 16th I made 3 or 4 very short calls with the PayGo phone and my ALL DAY account (25 cents/minute for the first 5 minutes, afterwards 15 cents. I checked and everything was as it was supposed to be.
Later on I received a phone call (41 seconds), I checked and they took 40 cents off my tab for the incoming call!!!!!!
I tried to get somebody on the phone but I don’t have the patience anymore to wait just for talking to some moron who does not know what he/she is doing.
I tried to post several time on the Rogers website in the community forum and they delete that post right away. They even threatened per message that if I keep posting they are going to suspend me.
Here is the post:
**why do I get charged 40 Cents for incoming calls when….**
This message will be posted over and over again, somebody should have an answer.
I have a PayGo phone on ALL DAY, $ 0.25/minute for the first 5 minutes, after that $ 0.15/minute. Today I made 3 or 4 outgoing calls, each of them charged with $ 0.25/minute. Then I received a call and in my transaction history I see that I got taken off $ 0.40. The call lastet 41 seconds, still should be $ 0.25.
Recently on Nov. 9th, I purchased the $ 3/weekle data pass, on Nov. 11.th it asked me for purchasing the $ 7 datapass when I tried to connect to the internet. I phoned Rogers and the technician had no answer, but he told me that he would put the $ 3 back on my account and he would have a look at the problem. Of course he could not find anything…… I did not want to spend another 1/2 or an hour on the phone, getting transferred back and forth, so I purchased the $ 7 data pass.
Until today (Nov. 16th) I still did not get the $ 3 refunded.
Anyone an answer? In my oppinion Rogers is a bit off for the last few weeks….
ROGERS: hasslefree, convenient customer service……ummmm….REALLY?
*******************
The only reason why I am still on that Rogers PayGo is: that is the cheapest solution for me because I hardly use my phone, I don’t want to be available any time for everyone, it is more for security when I am running around with my dog, and of course to stay connected with the internet/check my emails. I am volunteering and sometimes my immediate response is required.
The amount on my account is now $ 9.25 and expires on November 24th,2011 (I topped it up with $ 100 in November 2010 ā you can see I donāt use it a lot ?). So I am really considering to choose another provider, even if it costs me prepaid a minimum of $ 20/month.
I just want to let you guys know that I feel so sorry for some of the above posters, compared to their trouble is mine like a moskito bite.
And thanks for letting me vent here.
November 28th, 2011 at 3:32 pm
Rogers go fuck yourself…you’re a bunch of blood sucking greedy pieces of shit.
Not only did you deceive me with the iPhone 4S “pre-order”.
Not only did you lie to me and give me wrong numbers on cancellation fees, because you feel the need to gouge long-term customers and really stick it to them.
Not only did you try and charge me for 2 “pre-orders” after I cancelled my account.
But even after I took my lumps and paid youāre outrageous final bill that was hundreds and hundreds and hundreds of dollars more then I was told it would be…even a day before it was due mind you!
You have managed to stick it up my ass one last time…by sending my paid in full account to collections 5 days after it was paid! Amazing!
Now I have to deal with this mess.
Burn in hell you dirty bastards as Nov 28 2011 I am still trying to sort out how a paid account can be sent to collections!!!!!
Now an iPhone 4S customer on Telus.
December 14th, 2011 at 3:47 am
Rogers CSR are morons. I’m tires of their bullshit. They tell me one thing then 6 months later it all changes. I was signed a 2 year contract that includes a Pvr. I’ve been calling them every six months because they’ve been charging me for it. I spent almost 2 hours on the phone to talk to some lady that thinks she knowss everything. then she tells me that if i return my pvr i have to pay $450 to cancel the contract..My bills seems to be going up every months yet when i ask for detail information regarding my services they tell me they can’t provide me with that information…Rogers can kiss my arse…when my contract is up, I’m never dealing with then again
December 30th, 2011 at 10:05 pm
If you sign up for service you did just that you signed up for service so pay the bills not getting your bill is no excuse. DIRT BAGS
January 4th, 2012 at 12:23 pm
Rogers has over charged and over charged me for my services and has cancelled it. I have been trying to speak with someone to give me some help. I must have been in touch with over 20 rude people!!!!! They deny the fact that they over charged me..! HORRIBLE…HORRIBLE AND HORRIBLE. I am giving my 3 pieces of hardware back to them today….! I’m sure their competitors are willing to give me their service.
February 5th, 2012 at 12:56 am
I do not know how Rogers management inside i do know their business practices are not good since they contract most of their services and leave it in the hands of racist and prejudice people.
It was funny hearing two managers make fun of a foreign Muslim applicant at sc360 one of the managers who happened to be this Guyanese immigrant said his name is not christian enough. (d-suker))
The area manger called me an American cause i had worked in the states but i was born in Toronto, I’m a Canadian, the funny thing is he sounds like a Russian f.o.b because he can barely speak English how they the hell did rogers make him the area manager? also what was even more funny was the training facilitator in Markham called me a jihadi and one of the other techs in training kept referring to brown people as pakies all this under this Hispanic immigrant named akeel.
Overall surprised that rogers would claim a Canadian company for Canadians, yet we have to be subjected to people not even born in Canada who call others foreigners like dinesh. and yet these canadians born citizens seem to ignore this kind of behavior by their staff.
I noticed they are those that hold me back in Canada i don’t know why but they do, yet they wave their tales to the Canadian whites i also notice they are pro-Christians because you can hear them talk about being Christians second they just use us to work in Christmas and other Christian holidays, 3rd once we have given them our time and they don’t need us they just terminate our work whereas their own kind including their blood relatives (many uncles cousins nephews and aunts work for Rogers what’s with their HR department?)
no matter how bad their work maybe they are kept permanent employees or just laid-off which is much better in Canada because then you can get training and qualify for many programs available by service Canada but it explains why they are unions and why their contractors want unions. As with most other unions in Canada unless you have worked many years, they will have you brake your back and keep their relatives as permeant employees,being terminated is like being fired, especially if it is few days from the end of your probation period and you have not received any warnings or complaints or any chargebacks, you can’t put anything on your resume, you don’t have a reference and you wasted your time with rogers when you could have gotten a real job. I no longer trust some of these employers in Canada since i had never been terminated before but if employed by these kinds of people again, i would just walk out on them when i feel so.
Their Mobile pen application along with FSC, PSSG and click are not well integrated, you have to fight for your codes and post sales can steal your orders such as installation of new digital boxes,etc. Also they give out refurbished equipment many times faulty equipment on purpose and customers get gypped, my fault was caring to much about the customer spending extra time to make sure their problem is fixed and updating their boxes with newer ones which were also refurbished so i did not just do a quick fix which management highly encourages.
Rogers employees do to this their customers and then get charge-backs and you can have ten charge backs still be employed by companies like sc360 so long as your making them money, it’s all about money and speed they don’t give a dam about the customers belonging to Rogers nor does Rogers care since they let their services in the hands of these idiots like intek or sc360.
It is Roger’s job to directly train their employees or anyone else representing their services otherwise it is a false consumer relationship with rogers, the trainers suck big time, i was trained by this guy name Marlon Jewish looking Guyanese guy who would show up an hour late every training day and would have this foul smell of alcohol from the night before who would always complain about rogers and sc360 yet told his manager at sc360 that i would do these things, he strait up snaked me.
So Rogers should hire people direct not contract their name to others or to these immigrants along with many Canadian white hick-jobs cause they are racist if not prejudice and you are not used to it you may snap at them and put them at check if you have worked in the states and are not humble to what these people say about Brown people or Muslims.
Funnies of all is that CEO of Rogers happens to be a Muslim yet all this behavior is taking place by those contracted by Rogers.
February 28th, 2012 at 12:43 am
I haven’t really had any issues with Rogers, because I’ve purposely been avoiding them like the plague. However, I have been in contact with some very crappy service. I’m an immigrant, so I’m not sure if it’s a Canadian problem. Where I’m from, people are not charged 50 a month for less than 1 GB of data. You get unlimited on any phone for less than 60. Plus, because there is no monopoly, providers are desperate to keep customers with good service and by keeping them happy. There are NEVER mistakes, and when one happens maybe once during the course of your life, customer service reps are glad to help you. Fixes are done within one day, they give you something free for your troubles, which equals happy customers.
Rogers, this is bullsh*t. What is Canada thinking? Can’t they see that they are screwing up the market? Just reading these stories make my blood boil, and I have seen plenty of frustrating things in Canada.
Rogers should not be part of a monopoly. Heck, there should be no monopoly at all. Once there is none, then Rogers will actually have to attract customers through good service and loyalty, or they will go bankrupt.
End rant, but I’m still plenty pissed
May 27th, 2012 at 10:50 pm
My first experience with Rogers should have sent me running for the hillsā¦or at least to the cancellation desk in an attempt to void the deal I just made with the devil. Unfortunately for us mere mortals, the gods sitting atop Mount Rogers know exactly how crooked they really are and gleefully revel in it. Their army of shady lawyers carefully hide clauses in the microscopic print on the bottom of all their contracts to figuratively hog tie and gag their customers so you are powerless to stop them from gouging every red cent they can out of you by means of hidden fees, extortionate pricing and so-called ābundled savingsā. They also ensure as many people as possible sign up for the more expensive services by making the cheaper options so absurdly inadequate that customers are left with little choice.
June 20th, 2012 at 9:57 am
Hi.Rogers billed me $264 after 3 years for services and stolen equipment? How am I supposed to remember what happened 3 years ago when I was in the middle of moving from one house to another? I called customer service and their agent refused to transfer me to a supervisor….Customer service at its best. Great way to treat a customer of 5 years.
I love the company and told everyone about how great it is. Even told them to switch from others to rogers. Should I still keep on advocating Rogers????
July 10th, 2012 at 4:54 pm
Hate Rogers… the most terrible company in my life-time experience across industries. Tried to play “threatening” trick on me saying I’ll be charged 500 if cancel etc… Stopped paying right away, terrible service and customer relations
September 29th, 2012 at 1:55 am
I am about to have a $2000 debit going to collections as we speak because of Rogers. I’ve been a customer for 6 plus years and still don’t understand their billing. Never consistent, always finding billing errors (even third part charges which they refuse to credit back past three months).
So I’ve never really been a ‘happy customer’ but I liked them better then Bell from a previous experience when my phone went out for 3 plus months. Anyways I stupidly upgraded a phone and the bill starts spiraling upwards $600/month for 2 straight months then the next month I didn’t pay the $700 bill. I just started a comission job and ended up, quitting that to focus on getting a salary position as money was starting to get tight. Next bill $1200 plus dollars. Wtf?!? Confused n mad. Rogers ruined my life and credit. Also they did it once before too and I wasn’t aware of it until a couple years ago when i was speaking with my bank manager. I had one year left to have good credit. š If anyone is experiencing problems and could offer advise please feel free to contact me. [email protected]
November 4th, 2012 at 10:03 pm
I’ve joined the club…this is not my first bad experience with them but certainly, failing some residual billings, my last. Couldn’t cancel the cable service on the tele as they never picked up or I was stuck in transfer limbo. Take their gear down to the store and tell them to cancel my service. They say they can’t and in fact can’t accept the equipment because I haven’t cancelled. I told the moron I tried but the company won’t respond. I phone from the store and get a lady who can’t find my account using my name. The m in the store has my account number but won’t give it too me so I walk over and get it. I cancel the service and of course they are going to bill me another 30 days. The ass at the counter now won’t give me my receipt cause the equipment is on the floor – where he put it – until I pick it up and give it to him…well I gave it to him alright…moron picks up the equipment and gives me the receipt finally after telling me I’m a terrible person. I gave it to him again. Worst customer service ever.
February 7th, 2013 at 1:14 am
I was told I get two free phones if I sign up on a three year plan…one phone for myself, and a phone for my son. The next month I get a bill for $327 for the piece of shit android they offered me. On top of it all, my son can’t get a signal unless hes outside of his school!?? and I cant receive a phone call inside my house! Liars, theives, and piss poor service! Die you money grubbing cocksuckers