Mobilia, Point-Claire
I made a purchase on September 12, 2010 of a sofa & coffee table at the Mobilia store in Point-Claire, Quebec.
I was told that I will receive the items within 1 week.
The sofa arrived on time with 1 hole and 3 scratches (discovered after the delivery guys already left).
The coffee table arrived only one month later (unlike what I was promised, 1 week).
The delivery people said they were in a hurry and rushed me to sign the waver. On first glimpse the table seemed alright. 5 minutes after they left I realized a chip was broken.
When I called the delivery people to complaint, they told me that since I signed the waver it’s “my problem”.
When I called Mobilia offices to complaint they said they will send someone to repair it.
After being mistreated 3 times in the same purchase (1. receiving a damaged sofa that costs $2,800, 2. waiting a month to the table that was supposed to arrive within 1 week, 3. receiving a damaged table that costs $560), my patience has ended.
I asked to have the table replaced and to speak with a manager.
The receptionist said that the manager can’t talk to me, and that since I signed the waver, I am stuck with it…
Well, I really hoped to be addressed by more professionalism than that from a company that wishes to distinct themselves from the competition (and allows themselves to charge much higher prices accordingly).
I will appreciate any help/guidance in the matter.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
February 11th, 2011 at 1:38 pm
my 80 year old mother spent over 4 thousand dollars at mobilia on november 30th for a couch and a bed it is now feb 11th still no furniture she is paying for an apartment she cant live in as she needs her bed.
Run around run around that is all we are getting. Manager said he would call us this morning we went to the store manager not there the staff cant tell us when he will be in. What is my mother to do?
I will never shop there again poor customer service and the staff is rude
April 10th, 2011 at 10:01 pm
We are also battling with Mobilia Pointe Claire. We bought a beautiful leather couch there which was delivered quickly and efficiently…the problem? The stuffing is completely different from the stuffing on the show model, and the couch is uncomfortable. After we complained, Mobilia sent a technican who agreed that the couch is much harder than the one in the store. Despite his report, Mobilia are refusing to refund us all the money and want to charge us a 10% re-stocking fee. According to them, lack of comfort is not a defect…. we’re thinking of taking them to Small Claim’s court… any advice?
August 4th, 2011 at 4:41 pm
Hello,
Normally, when the store manager cannot resolve the problem, send a registered letter demanding a resolution to problem otherwise you bring them to small claims court. Another possibility is to go to La Protection des Consommateurs and file a complaint; you can also send their form specifying the problem and what you would like to have done within 5-10 days. Good luck!
August 22nd, 2011 at 9:35 am
I feel your pain! It seems that online businesses feel that they can hide behind the internet screen and not five proper service or fulfill their obligations as retailers…
A few days ago, I placed an order through TigerDirect.ca and the total included $0.00 for shipping. When I input my credit card info. I realized I had forgotten my password for the verisign and had to call my credit card company….After a password reset, I had to start the transaction over again. I did so, excepting this time the total included shipping charges of over $30. I did not realize this until the transaction went through. I notified TigerDirect.ca right away and asked for zero shipping- which they have refused. I asked them in a timely fashion to cancel the order and they would not. I have forwarded all emails from TigerDirect.ca to ConsumersCount.net so that people can see what I have been dealing with. How can TigerDirect.ca offer free shipping and then retract this and charge shipping and delivery on the same order??? I feel like I’ve been scammed and then on top of that have had to deal with unreasonable sales staff who couldn’t care less about their customers!!! My question for potential buyers…if they treat one customer in this fashion….do you expect that they treat you any better? I will never buy from these people again!. MAJOR THUMBS DOWN FOR CUSTOMER SERVICE!!!
NOW, TigerDirect.ca has gone ahead and charged me for other items that they confirmed were cancelled!!!
WOW – we all have to really think about whether or not we do any business with these companies!!!
August 31st, 2011 at 3:19 pm
I purchased a couch at MObilia and after 12 weeks I’m still waiting…. (ya I was promissed 10 weeks and this was a condition of the sale). They proceed to read me their conditions of sale behind the bill… RUDE!!!! My real problem with them is the fact that they have no solution…. I would have been happy if they would have sold me a couch at a discount but no they didn’t offer that….. they just proceeded to tell me be patient SR. Its coming in, in about 3 more weeks, but we can’t confirm that…. No shit!!
Anyways I wouldn’t recommened Mobilia to anyone, I’ve bought many pieces of furniture from JC perreault and Never had a problem… well 1st time at Mobilia and last…. to bad i need to furnish my new house…
September 26th, 2011 at 3:07 pm
Mobilia at dixie dundas a bedroom set promised for, first week of august arives end of september.
This was our second purchase after being screwed on the first, this time we complained and they said they have improved all lies … Second purchase was hedaches as well never shop there ….
October 7th, 2011 at 11:07 am
Mobilia is THE worst company I have dealt with to date in terms of service – all we get are “apologies” – I’m sorry, but an apolooy doesn’t help when we have to wait an additional 4 months – yes 4 – to receive the sofa which had been entered into the order system incorretly. Apologies don’t help me when they promise an AM delivery, and then find out that day that they actually scheduled it for the PM, Maybe they should phone up my clients and ask to reschedule my PM meetings which I had moved from the AM to receive this delivery! I will NEVER purchase from Mobilia EVER again. Nobody takes accountablity and nobody returns calls – who would want to deal with a business that so poorly mistreats their customers?!
March 17th, 2012 at 5:52 pm
A year late to this party, but I have a whopper of a tale concerning the Mobilia store in Ottawa. 10 years ago (I know, how are they still in business with these kind of practices?) I purchased a modern-looking tan leather sofa – my first “big girl” purchase. I believe it was $1,600, a not insubstantial amount at the time.
A sofa arrived on time. I say “a sofa” because it certainly wasn’t the one I ordered. The sofa I received was a puffy and lumpy-armed dark brown nightmare. I told the delivery guys I wouldn’t accept it, and they yammered something at me about how they were contracted out to blah, blah, blah and I should just keep it and take it up with the store. Being young and stupid, this is what I did.
What followed was a humiliating two months in which I made daily calls to the store, as well as weekly pilgrimages, in an attempt to get my promised and paid for sofa. I was informed by one of many sales lackeys that my sofa had been discontinued, but I was more than welcome to keep the brown monstrosity currently languishing in my livingroom. It was during one of these in-store visits, in fact, that I lost my s*it so monumentally on a dopey salesman who couldn’t even look me in the eye, I’m fairly certain it contributed to my breakup with my live-in boyfriend some months later. I really sounded (and looked) that crazy.
It was pure dumb luck that three months or so into this ordeal I encountered a brand new saleswoman at the store who had seemingly not been briefed on my situation (oh yeah, by then I was a “situation” customer – supposedly the dragon lady on high had decreed that no returns of my money were to be made.) I explained the situation, which she was more than accomodating of, cutting me a cheque for the full price of the sofa, which I gladly took (and ran to the bank with, cashing it within about five minutes.)
About three months after that the delivery guys returned to collect Mr. Brown and Ugly, who in the meantime had been clawed to shreds by my new cat and peeded on at least four times. They wrapped it up carefully in plastic sheeting (better to preserve the cat pee, I say!), lugged it away and I never heard a peep from Mobilia again. I know I got off incredibly lucky.
Interesting to note that my cat, who I have had now for 12 years, has never peeded on another piece of furniture (or anywhere, indeed) in all that time. That’s how ugly and horrible that sofa, and my dealings, with Mobilia were – even my cat felt the hatred.
July 12th, 2012 at 2:26 pm
Hello reader,
How could it be possible, my sale person told me that I will receive my sofa in 16 or 20 weeks as it coming over seas, I got my peice in perfect condition in accordance to the 16 weeks, the sale consultants was very professional, he help me doing my plan and was very helpful in my color selection.
After reading your email, I can’t beleived what I read, i will never shop any other place than at Mobilia. Is’t possible than some of you miss understand what if was discuss during your transaction… Just found what I read was exagerated compared to my personal experience .. Sorry
Thumb up Mobilia,
September 12th, 2012 at 11:15 pm
I just purchased a recliner sofa from Mobilia in Ottawa for a cost of over $2500 plus tax that I paid in full upon purchase. It took over 3 months before it was delivered and when it was the recliner did not work properly, the seat cushions were not properly stuffed and the seams were not properly sewed. The delivery people noted it on their forms but would not take it back and said I had to deal with customer service. Sonia at customer service said they would send their “best” technician from Montreal to repair the problem. He showed up 2 weeks later and the supposed technician had no idea what he was doing, the problem till exists (he tried to spray the mechanism with oil!!!). I went to see the manager of the store in Ottawa where the sofa was purchased with photos I took and asked if he would put a sofa like this on display in his store and he said no. He also said that there was nothing he could do for me as all customer service issues are dealt with in Montreal. I phoned Sonia again 3 days after the technician was at my place and she said she can not do anything until she gets his report and until she gets a response from the supplier. I am still waiting.
It is ridiculous that I have to deal with Montreal when I purchased the sofa in Ottawa, what’s the point of having a store manager?! It is equally ridiculous that Mobilia will not take full responsibility for the product they sold me and is attempting to pass this on to the supplier with whom I have never had any contact nor do I know who it is. It has now been 4 months since I paid in full for a sofa that can not be used properly. They should have replaced the sofa or refunded me by now. I will post again when Mobilia gets back to me.
January 8th, 2013 at 12:48 pm
Hi there bought the murano chairs I advise before you pay for a chair at 169.00 plus tax be aware as the spring breaks off so easy that its not worth the price.i called them regarding this issue as I bought ten chairs for that price as I have a large family .bought it at 2010 when I got married after two years I returned one chair and they fixed it at no cost . This year 2013 another one broke considering I’m not fat another one broke when I sat . I called Sonia demur at pointe Claire in montreal and she told me there’s nothing she can do and gave me a tech number wish charges 70.00 just to fix it . I’m really disappointed as I payed for quality not crap for the price I payed I shouldn’t have a issue on a chair.i advise before you buy take a good look around at other places before you buy from mobilia it might be fashion but quality is crap and service sucks.thanks nelson montreal quebec
May 14th, 2015 at 12:05 pm
I bought a bunch of stuff from Mobila point claire.
There customer service is horrible, they never call you back. All the stuff we got damaged and no refund.
Will never shop there ever again.
Stay away from Mobilia
March 29th, 2016 at 8:39 am
Looks like my Mobilia excitement is about toe begin. Heard an loud snap this morning while sitting to have a coffee and now that section is sagging considerably. My purchase experience was horrible, so lets see how they handle this. Will update, but for now, I strongly suggest you hold off on that Mobilia couch purchase.. Stay tuned.
July 7th, 2016 at 8:30 am
Buyer beware of buying painted leather sofss or chairs at Mobilia . I paid over $4000 dolars which the leather has peeled off and Mobilia reluctantly sent a tepair man. Unfortunately since then it has continued to peel and Mobilia wont even answer my consumer protection assisted letter..
I have had many leather products in my lifetime but never have had this poor product being sold at fancy prices. DO NOT SHOP HERE.I. Bought in Ottawa