B&K Appliance Service
Our 16-month old Frigidaire stove’s oven stopped working last week. I called B&K Appliance Service (Barrie, Ontario) on Thursday, August 12, 2010 and spoke to Patrick L. York who assured me that he would send a repair technician to our residence to repair the oven’s control unit. Mr. York promised that the repair technician would attend our residence on either Thursday, August 12th, Friday, August 13th, or Monday, August 16th.
At approximately 10:30 AM on Monday, August 16th I telephoned B&K’s main number and was greeted by a voice mail prompt informing me to call their pager, so I called their ‘pager’ number listed in the Yellow Pages (705) 721-2001 and entered my telephone number after the ‘beep’ as instructed.
At approximately 10:45 AM on Monday, August 16th Mr. York returned my page from his cellular telephone (705) 828-2287 and I advised him that his technician neither telephoned us nor attended our residence to repair our stove as promised. Instead of apologising, Mr. York exclaimed: ‘Well I don’t know why he didn’t show up – he was supposed to! Do you still want us to repair the stove?’ to which I replied: ‘Well, I’m calling you aren’t I’ (at which point Mr. York rudely hung up on me).
Better Business Bureau members (and the public at large) are advised not to use the services of B&K Appliance Service who are rude and ignorant of customers’ basic customer service needs.
NOTE: After being hung up on by Mr. York, I telephoned Parkway Home Appliance Service (705) 322-1765 and ‘Donna’ was more than helpful – arranging for a repair technician to attend our residence on Tuesday, August 17th.
Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.
April 25th, 2012 at 12:29 pm
I feel your pain! I have been waiting for my stove to be fixed since last September! They have given me nothing but the runaround and I am going to file a complaint with the BBB as well. All I want is my stove fixed and B&K Appliance does not seem to be able to do it. I would never use them again! Also, my issue was under warranty and were sent to me by kitchen aide. I will be advising them to no longer use B&K either.
January 17th, 2014 at 9:53 am
I also filed a complaint with the BBB Mr Yorke cannot be trusted or relied on for the service of any appliance. I’m surprised with the complaints on the internet that anyone would call him.
October 29th, 2015 at 8:53 pm
HORRIBLE HORRIBLE service! I’ve been trying to connect with them for months to service my dishwasher under my Leons extended warranty. They refuse to call the number I am available on in the daytime. Instead they call my cell while I’m working and leave a voicemail. They never answer when I call back and only return 1 call for 3 or more messages I leave them! This is the most frustrating experience I’ve ever had with a company.
September 6th, 2016 at 12:07 am
Don’t waste your time this company and Pat are unreliable, don’t do what they say. Don’t waste your time, they are a joke! Don’t know how and or why they are still in business!
November 15th, 2017 at 12:10 pm
All true! ^ I would not recommend this company to anyone. They are dodgy and if they do show up, nothing is done. There is no normal customer service I have had horrible experience.