The Consumer Complaints Blog

I purchased an item called “hi-temp 1800 mold release and lubricant” at Delphi Glass online. The product did not work as described and actually ruined 2 molds and a kiln shelf I used it on even though I followed the instructions carefully. I returned the product and was requesting to exchange it for something else. They decided to charge me a 25% restocking fee and refused to let me do an exchange. The manager there, Chris told me they sold thousands of them and don’t have a problem. I went to their website and found that the reviews on this product indicated that 43% of their clients had negative reviews and had problems with this product. I believe this company rather makes money on charging their customers with 25% restocking fee rather than listening to their customers legitimate complaints.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.