The Consumer Complaints Blog

Hi Penciltrick,

I have a complaint I would like to submit for your post. This is concerning a christmas cake company in Texas (specifically Collin Street Bakery, Corsicana, Texas). I wanted to vent my frustration on their mishandling of my customer account.

Different members of my family have been ordering from them in the last 20 years or so. Somewhere along the line, someone apparently (I have no idea who) has a payment dispute with them. This has nothing really to do with me, or so I thought. However, when I decided to order from them (online) they delayed my order and did not even process it. It was not until I inquired about the delay that they told me about a payment that I still owe them. It was the first time I made a purchase with them so I could not have possibly owed them anything. After investigating with one of the customer service people, it was found to be a case of mistaken identity. This person in question apparently has the same last name and the same address, however the first name is different (obviously).

To add insult to the injury, I ended up paying extra postage for express to amend the delayed shipment.

So after that, everything seems fine for the last four years, until last week. I decided that since I have been ordering to give them out as gifts, I will order one for myself. Lo and behold, my order was again delayed and a letter from one of the management concerning a payment that I owe them. I thought maybe my Visa information was wrong, however, I have received my statements and Collin Street has charged my Visa already for the orders I have made. I also manage to go through all the orders in the past (yes I still have all my Visa statements with me, thank gods). Every payment was accounted for and paid in full.

I looked through my old emails (yes I have those too), and found out that it was the same mistake again like four years ago. They thought I was someone else. I have written them but so far no response. And to think that in the last four years, they have been charging my card without question….I think they have to learn to check their records a bit more carefully.

I can forgive the first time it happened and dismiss that as misunderstanding (I mean mistakes do happen). However, this is the second time it happened and all it tells me is that they are pretty sloppy to be mixing up my account with someone else’s. So far I have not recieved an appology. I have, however, filed a report with the Better Business Bureau. I will just have to wait and see what happens.

Thanks for listening.

Lawrence

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.