The Consumer Complaints Blog

Good day,

I’m Archie and I just wanted to share this experience that happened in dealing with OmegaCell
OmegaCell – Edmonton
10376 78 Avenue
Edmonton, Alberta
1 (780) 702-7163

We ordered a Nokia N8 in amazon.ca, and unluckily, OmegaCell was the one who delivered/assigned for it.
Here are the examples of how OmegaCell reply to a complain. The reply came from [email protected].

“We are not mind readers. If you ordered a GREEN phone but you wanted a GREY phone how in the world would anyone know that?! We get an electronic notice that you’ve bought a green phone and so we send one. Check the order on Amazon, it’s GREEN! That was your mistake and you should have just notified us about your mistake when you received the phone. Why wait 40+ days to let us know that you wanted a GREY phone? It just doesn’t make any sense. You open the box, see that it’s green and then send us a message. Very simple and we would have exchanged it right away with no issues. Instead you decide to use the phone for more than a month and then complain about all these things. Why did you use the phone if it wasn’t what you wanted?”

“Your threats won’t change the facts in this situation, go ahead and report the situation to Amazon. Maybe you can explain to them why you waited 6 weeks to report any issue with your order and why you used the phone for 6 weeks even though you didn’t want it.”

1. If you received the item in condition that was not acceptable to you, you should have initiated a return at that time. The item was brand new and never used. The box was opened to examine the contents. Again, if that was unacceptable you should have initiated a return at that time. It is dishonest to bring this up 2 months after the fact as a matter of contention with your purchase. What does the fact that box appeared to be opened have to do with anything? We acknowledge that we opened it. 100% yes we did. The phone was 100% brand new and never used. I must repeat, if you were not satisfied with the item when you received it, you should have returned it then. Why are you bringing this up 2 months later? I would have gladly accepted the return as we do not make any mention of any imaginary seals on the phone. It is a useless detail that you are using to skirt the main issue here. We have been selling phones online and in a retail store for more than 6 years and I know well how to handle these products. Please act like an adult.

2. Your first complaint was the item received was GREEN when you ordered GREY. Now you are telling us that it was GREY when you ordered GREEN. Please check order ID and see that item ordered is GREEN. There is no mistaking which color the order is for and you received the right one. Again, it’s quite dishonest to be brining this up 2 months later when you would have noticed this right away on receiving the item. Why did you use the phone for 2 months if it was the wrong color AND in unacceptable condition? The right thing to do would be to return it promptly and within the agreed upon timeframe. Not use up the product, damage it, and then ask for a return. Please act like an adult.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

Be Aware of this furniture store

I purchased a Entertainment Unit from them back in August.
waiting 2 weeks for my unit, I called the store and spoke to Christy, the store manager and she told me that she made a mistake on my order and that I had to pay an extra $700.00 on top of the $1000.00 that I paid them if I wanted my unit and that I had to wait another 2 or 3 weeks to pick it up.

I did not agree with that and she told me that since was her mistake, she would refund my money 100%.
She told me that I could come by the same day at 3pm to pick up my money.
Once I got to the store she told me that she did not have my money and that I would have to call the next day 1/2 hour before I came in to get my money from Chris, the owner.
I did not wanted to waste my time going back and forth so I asked them to mail me a cheque and she said that was fine.

I waited a few days for the cheque and called them again. They told me that the cheque was sent and deposited!!! I told her that was wrong, I did not received anything then she told me she got confused with a refund of the same amount to another customer.
That day she told me that she would make sure she would mail the cheque.

I have never received the cheque or a call from this guy Chris, the owner of the store.

I have been calling and went to the store a few times and Chris never takes my call and he is never in when I went there.

They made a mistake and I never got a call back or a reply to my emails, I never saw my money or a credit from the store!!!!! It’s been 4 months!!!!BE AWARE!!!DO NOT BUY FROM THEM!!! “

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I’m e-mailing about a company in Markham, Ontario called Heinz Jordan and Company Limited, which is an art supply company.

My complaint is really with their CEO, Birgit Cooper, and their Nova Scotia sales rep, a guy named Roy Thornhill.

I had e-mailed both of these people yesterday, along with their colleague in Quebec, to complain about a sketch pad of all things, because they had used a Canadian flag to represent the English language and French (as in France) flag to represent French-speakers (not just Quebecois) on their bilingual packaging, and I thought this was extremely stupid, ignorant and prejudicial toward the French across Canada. So I wrote them an e-mail reminding them that Canada is bilingual and this packaging is extremely offensive to French speakers throughout Canada- not just Quebec. And to make it clear, I didn’t accuse them of anything directly and was being polite, assuming they would get the point and apologize.

And then this is the weird part,

I get a reply from their Atlantic Canada rep Roy Thornhill saying, and I quote,

Roy Thornhill
date 6 December 2010 09:15
subject Re: Heinz Jordan drawing pad

Need I remind you How crooked the Gov is .How many Canadians are poor some Starving .

And this is your Torch????

================
What does this even mean?

and I forwarded this to their CEO, saying good luck with their company, and a short time later got a reply from her

from Birgit Cooper
date 6 December 2010 13:37
subject RE: Heinz Jordan drawing pad

Thanks Roy, I just deleted the email, no point answering him on such a stupid issue.

Birgit
==================

I know this doesn’t involve money and probably doesn’t seem like a huge deal because if that, but this is the CEO of the company acting like that. It’s extremely offensive, unprofessional and stupid and I am absolutely shocked that there are businesses in Canada which can operate with this degree of arrogance and antipathy toward customers and entire ethnic groups in Canada.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I made a purchase on September 12, 2010 of a sofa & coffee table at the Mobilia store in Point-Claire, Quebec.

I was told that I will receive the items within 1 week.
The sofa arrived on time with 1 hole and 3 scratches (discovered after the delivery guys already left).
The coffee table arrived only one month later (unlike what I was promised, 1 week).
The delivery people said they were in a hurry and rushed me to sign the waver. On first glimpse the table seemed alright. 5 minutes after they left I realized a chip was broken.
When I called the delivery people to complaint, they told me that since I signed the waver it’s “my problem”.
When I called Mobilia offices to complaint they said they will send someone to repair it.

After being mistreated 3 times in the same purchase (1. receiving a damaged sofa that costs $2,800, 2. waiting a month to the table that was supposed to arrive within 1 week, 3. receiving a damaged table that costs $560), my patience has ended.
I asked to have the table replaced and to speak with a manager.
The receptionist said that the manager can’t talk to me, and that since I signed the waver, I am stuck with it…

Well, I really hoped to be addressed by more professionalism than that from a company that wishes to distinct themselves from the competition (and allows themselves to charge much higher prices accordingly).

I will appreciate any help/guidance in the matter.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.

I planned to do my deck using the “Evergrain” line of products from a company called “TAMKO”. I have been extremely frustrated with their product delivery and customer service to date.

I placed my order with their registered retailer on 07/09/2010. When placing the order, the representative from the retailer contacted their distributor about when the order will be delivered. I was told, and the retailer was told that the materials will arrive by 07/15/2010. Just to let you all know that the base of the deck is already done with the Evergrain product, and it is the deck krailings that was ordered.

07/15/2010 passed and the order did not arrive. I called the retailer and they said that the orders will arrive on 07/28/2010.

07/28/2010 passed and I was told that the orders will arrive on 08/12/2010. This is now planned to be delivered more than a month after the order is placed. I had my contractor lined up several times to put the railings on the deck, who by the way did the base of the deck as well. Now, I can’t tell my contractor a date when he can come and do the railings.

I then contacted the distributor that deals with the retailer. Guess what, the distributor tells me that they don;t have a definite date when they can deliver the products. After probing further, they said they will try to deliver them 09/02/2010 – which is now about 8 weeks after the order the placed. Even so, they are not sure about the 09/02 date as well. After further probing, I learned that it was TAMKO that is delaying the orders.

I called TAMKO, and I received the most rude customer service from TAMKO. All they said that they don;t want to hear anything and I should speak to the distributor only. I said I would like to lodge a complaint with your distributor and they said “I need to speak to the distributor”. They did not want to listen to my problems, at all.

My advise to anyone that plans to use the “EverGrain” products for their decking materials, do not use their product. If you decide to use their product, you will never get ypur deck done on time. I spent the entire summer getting my deck done, and it is still not done. They don’t take any accountability as to delivering products on time or near the time. I amnot sure what their manufacturing process is – but it is insane if someone have to wait this long to get their products. They also have a “Contact Us” in their web site – if you fill out their form – good luck !!! You will never hear from them – it is a total waste of time. I contacted the distributor and the distributor said they ordered the material on the same day my order was placed with the retailer. But the manufacturer does not want to commit a date on the delivery. By the way, these products are made from re-engineered woods – so there is really no dependency on the natural wood either. The whole process seem to be broken and they do not want to correct it – nor listen to their end users who are actually users of their product.

In short – AVOID using evergrain products for your decking materials. USe other reliable manufacturers that will stand by you !!! There are many brands of similar products available in the market.

Disclaimer
This article was submitted by one of our readers. Penciltrick cannot make any claims as to its authenticity but the article was accepted on a good faith belief that it is an accurate and truthful account of the events listed.